Cecil E. Reeder Jr.

**** ******* *** ****, ****, TX 77449 * Tel #210-***-**** * E-mail: ad48t8@r.postjobfree.com

Geico Insurance, Katy, TX 10/2022-10/2023

Auto Claims Adjuster

Texas License All-Lines Adjuster with excellent communication and customer service skills. Answered heavy volume phone calls to assist policy holders and claimants with documenting vehicle damages, report accidents, determine liability, advise them of coverages and possibly set up body shop appointments and rentals.

Vericast/Harland Clarke Corp, San Antonio, TX

Customer Care Specialist II 11/2008-03/2022

Provided excellent customer service for inbound call center, handling heavy incoming calls. Present, promote and sold products/services using solid arguments to existing and prospective customers. Assisted Clients and Business Customers via chat, email, telephone with order inquiries, requests, problem solution, and comments/feedback regarding Harland Clarke products. Assisted financial institution representatives and their business customers by providing high quality service with the following: entering orders for processing, process cancel/change requests, requesting reprints/credits, responding to inquiries, problem solving, provided education and support regarding products and services, probing to identify needs and other requests as needed.

Waxie Sanitary Supply, Inc. San Diego, CA

Purchasing Agent/Corporate Buyer 01/96-02/2008

Ordered and maintained inventory for assigned lines on a regular scheduled basis. Provided product information and current pricing at all times. Created transfers within divisions as permitted. Communicated constantly within divisions to acknowledge product needs and its limitations. Maintained a high level of integrity when negotiating or discussing business with vendors. Specialized in all aspects of custom/special orders that require attention to detail on a regular scheduled basis as well as identified /resolved vendor issues regarding disposition of damaged goods and “dead stock”. Generated multiple reports daily. Assisted Accounting with vendor invoices where discrepancies are present and need adjustments.

Customer Service Representative 06/92-01/96

Heavy customer interaction, vast knowledge in the sale and use of various cleaning chemicals, sanitary supplies and machinery such as carpet extractors, auto scrubbers, floor machines and vacuum cleaners. Worked as a commission sales person for sales and new customer incentive programs. Plan and implemented in-store floor marketing displays and inventory layout. Selected for travel assignments to other bracnches to assist with programs to train new employees.

Education

Computer Information Systems Southwestern Community College Chula Vista, CA 9/88-6/90 Word Processing Certification San Diego Job Corps Center Imperial Beach, CA 9/87-9/88 General Education H.S. St. Columban College Olongapo City, Philippines 06/86

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