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Customer Service Financial Services

Location:
Springfield, MO
Posted:
April 24, 2024

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Resume:

Barbara A. Circle

**** * ******** *** 620-***-****

Republic, MO 65738 ad48t0@r.postjobfree.com

OBJECTIVES

● Seeking a challenging, exciting, and enthusiastic environment.

● Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

● Creative Business Owner with exceptional background. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.

● Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

● Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

● To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. EDUCATION

2011-2014

PITTSBURG STATE UNIVERSITY Pittsburg, Kansas

Master of Science in Education, Library Media Technology

● Coursework in Newsletter Design and Publication, Program budgeting, Professional Development Programming

2002-December 2009

LABAN’S ADDICTION SPECIFIC TRAINING, PSU, & ALLEN COUNTY COMMUNITY COLLEGE

Kansas Association of Addiction Professionals certification

● Coursework in: Addiction Based Treatment Planning, Group Counseling: Process and Technique, Drugs of Abuse, Motivational Counseling, Brief Interventions in Chemical Dependency, & Aspirational Ethics

2001(summer semester)

PITTSBURG STATE UNIVERSITY Pittsburg, Kansas

Elementary Education Re-Certification

● Concentrations in: Zooconomy, Student Discipline, Counseling Gays and Lesbians, and Sexual Assault of Minors in Court Systems

1992 – 1995

PITTSBURG STATE UNIVERSITY Pittsburg, Kansas

Bachelor of Science in Elementary Education

● Concentrations in: English, Speech, and Literature; Science and Mathematics; and General Psychology

HONORS 2017: Employee of the Year Finalist, 2016 Outstanding Advisor Award: Advisor of Go Gorillas Go, College Republicans, Gorillas for Concealed Carry, and Gorilla Assistance Pantry. Ed Wirthwein Award Winner: 2014

Omicron Delta Kappa - Spring 2012

Phi Kappa Phi – Spring 2012

Graduated with 4.0 GPA

All A’s Honor Roll, 2001-2014

Dean’s Honor Roll, Fall 1992 – Spring 1994

All A’s Honor Roll, Fall 1994 – Spring 1995

Departmental Academic Honors, Fall 1992 – Spring 1995 ALPHA ZETA Chapter of KAPPA DELTA PI, Spring 1994 – Spring 1995 ACCREDITATIONS LAC, AAPS, ASI, LSI-R, Department of Corrections: Thinking for A Change, SASSI-3, KCPC, Treatment Planning, NCAC/NCATE/AACTE/AAPS

● Kansas State Red Cross Certified Volunteer Instructor for HIV/AIDS Education and TRAINING

ABILITIES

Prevention

● Expertise in commercial design

● Operate and maintain various media equipment.

● Leadership of Extension Services, Division of 4-H

● Routinely organize reference materials

● Mastery of speech and interpersonal communications

● Facilitate the tutelage of multiple learning styles WORK

EXPERIENCE

OWNER/OPERATOR

CIRCLE’S PECANS AND COUNTRY STORE

McCune, Kansas March 2020-Current

● Order Inventory

● Stock Retail Spaces

● Create spreadsheets recording expenses and income.

● Train new employees

● Set up a POS system.

FACILITY DIRECTOR

CITY ON A HILL

Sedan, Kansas June 2017-March 2020

● KCPC Assessments, CSRs, and TOLs

● Coordinate treatment planning

● Facilitate Group and Individual treatment sessions,

● Collaboration with community corrections, attorneys, and Judges

● Maintain Budget

● Supervise House Monitors

PROGRAM DIRECTOR

ROAD TO RECOVERY

Independence, Kansas May 2016-June 2017

● Assessments (DUI, Alcohol/Drug)

● Coordinate treatment planning

● Facilitate Group and Individual treatment sessions,

● Collaboration with community corrections, attorneys, and Judges SENIOR ADMINISTRATIVE ASSISTANT

(STUDENT GOVERNMENT ASSOCIATION)

PITTSBURG STATE UNIVERSITY

Pittsburg, Kansas August 2010-2016

● Maintain $100,000+ budget.

● Coordinate schedules of 60+ students

● Facilitate Allocations Process

● Counsel students through academic and personal life choices ALCOHOL/DRUG OUTPATIENT THERAPIST:

FOUR COUNTY MENTAL HEALTH

Independence, KS August 2007-May 2010

● Individual Outpatient Alcohol/Drug Counselor

● Group Outpatient Alcohol/Drug Counselor

● Facilitate change and growth in recovering alcoholics and drug users,

● Utilize the Matrix, Design for Daily Living, and Thinking For A Change curriculums,

● Coordinate treatment planning,

● Administer Alcohol-Drug, DUI, SB123, and Kansas Client Placement Criteria Evaluations,

● Partnership collaboration with Probation, Parole, Community Corrections, Department of Corrections, Attorneys, Treatment Centers, and Court systems PROGRAM COORDINATOR/COUNSELOR:

LABETTE WOMEN’S CORRECTIONAL CAMP

Oswego, KS October 2002-August 2007

● Full Time Case Manager for 16 Boot Camp Inmates

● Full Time Counselor for 16 Kansas Department of Corrections Substance Abuse Inmates

● Instruct 5 hours a day in Cognitive Thinking Skills, Criminality, Anger Management, Substance Abuse, and Women’s Self-Esteem

FAMILY SERVICE COORDINATOR:

SEK-CAP, Girard, KS August 2000-October 2002

● Facilitating self-sufficiency, community partnership collaboration, monthly reporting, volunteer hours coordinating

COMMUNITY

ACTIVITIES

SUMMARY

COMPUTER DATA CLERK:

National Mills, Pittsburg, KS January 2000-August 2000

● Tracking current inventory, data entry, transferring goods, and compiling orders for a major textile company and their contractors.

FIELD SERVICES OFFICER:

Crawford County Juvenile Justice Authority, Pittsburg, KS September 1999-January 2000

● Prepared court reports, attended court hearings, arranged placements, and set up services to assist juvenile offenders’ reform.

PERMANENT SUBSTITUTE TEACHER:

Bad Kissingen Elementary and Schweinfurt Elementary and Middle Schools, Wuerzburg District of DODDS Europe, September 1997 – November 1997, Finney, Stanton, Grant, Johnson, & Mead School Counties of Southwest Kansas, November 1997 – June 1998, USD 250, Pittsburg, KS September 1998-May 1999

● Assisted and substituted for the teachers in all grade levels. Taught lessons, conducted transition activities, attended, and participated in faculty meetings and school sponsored activities.

SECOND GRADE TEACHER:

Bad Kissingen Elementary School, Wuerzburg District of DODDS Europe, September 1996 – June 1997 School Year

● Incorporated cooperative learning, literature, technology, and manipulatives into the curriculum. Prepared and administered periodic assessments. Attended all staff meetings. Taught a thematic unit on the Native American Indians using a multi-sensory approach. Taught a magnetism unit using a complete hands-on facilitative experience. University Support Staff Ex-Officio President (2015-2016), University Support Staff President

(2014-2015), University Legislative Committee (2014-current), University Support Staff Council

(2012-current), Classified Senate Vice-President (2013-2014), Tobacco Policy Task Force

(2012-2013), Classified Senate Secretary (2012-current), Classified Senate Senator

(2011-current), Cover Photographer for Names and Numbers (2012), Pittsburg Young Professionals (2010-2011), Facilitate HIV/AIDS Awareness Week including Balloon Release, Guest Speaker, and Safe Sex Demonstrations (January 2003-2010), Black History Month Activities Coordinator (February 2003-February 2004), Meth Awareness Education and Prevention Training Facilitator (October 2002-Current), Stress Management and Problem Solving Training Instructor for Staff Training and Development (January 2003-Current), PACT Night Coordinator (Spring 2002), Coalition brochure designer (2001-2007), Employees Association Softball Team (2000), Secretary Westside Elementary School PTA(1998-1999), Welcoming and Hospitality coordinator for 2BDE Headquarters and Headquarters Company Wives Group

(January 1997 – November 1997), Family Support Group (FSG) leader for 2/64 Armor Battalion Charlie Company (June 1995 – October 1996), Welcoming and Hospitality Coordinator, Special Events Coordinator, and Newsletter Columnist for 1/77 Armor Battalion Wives Group (November 1995 – October 1996)

I eagerly look forward to new experiences and colleagues, as it opens doors with new strategies and a chance to collaborate with other professionals. I enjoy assisting individuals of all ages as they discover their own life learning encounters. These new opportunities enhance my abilities to meet the individual needs of my own responsibilities. I bring a variety of life experiences to the workplace and appreciate my own education and all the doors that it opens for me. I want to share this appreciation and love of learning with others. I am interested in pursuing a new challenge.



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