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Sales Manager Customer Service

Location:
Thomasville, GA
Salary:
125000
Posted:
April 24, 2024

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Resume:

STEPHEN FEINBERG 229-***-**** Thomasville, GA ad48sx@r.postjobfree.com

**** *** ********** ****

NATIONAL SALES MANAGER

Consumer Goods, Construction, Logistics, Supply Chain & Customer Service

Driven sales executive experienced in building and leading high-performing teams to deliver key revenue initiatives. Known as an expert in market plan execution and cultivating strong relationships with dealer principles and buying groups. Engaging, motivated, and with a proven progressive career establishing brand loyalty and trust while managing internal and external stakeholders. Highly praised in the furniture industry for creating strong customer partnerships and strategic leadership. Willing to travel 50%-75%

PROFESSIONAL QUALIFICATIONS

Sales Leadership – Built and led sales teams of 15+ in the US and Canada in every company throughout career and mentored through weekly status calls and traveling with reps. Developed 12-month rotational training program with 80% retention rate for Heritage Home Group (HHG), with Broyhill, Lane and Thomasville.

Strategic Planning – Created market plan and infrastructure, including service and sales programs for Dynasty Furniture in US.

Corporate Guidance – Familiar will all areas of sales from route salesman to Vice President of Sales.

Quota Outperformance – Outperformed $11M Boyd Specialty Sleep quota by 109% YoY (2016-2018); led HHG team to achieve 120%+ of quota for 15 consecutive years.

Business Development – Secured 16 prospective key accounts for $1M targets and 50 small accounts for $100K targets to open US market for Dynasty Furniture.

Distribution – Orchestrated launch of 10K ft2 Décor-Rest warehouse in North Carolina for Canadian merchandise and customized product selection by regional preferences.

AREAS OF EXPERTISE

Strategic Sakes Planning & Execution

Sales & Business Development

Training & Development

Quota Outperformance

Closing & Contract Negotiation

Customer Relationship Management

Marketing Strategy

Customer Experience

Prospecting & Cold Calling

PROFESSIONAL EXPERIENCE

Northwood Collection/Images 2000 Toronto, CA 2022 to current

US SALES MANAGER – ART, MIRRORS, CLOCKS, ACCESSORIES

Responsible to create an infrastructure for sales in the United States

Develop new US sales force of 10-15 independent salesmen.

Established new US sales targets (quota) for US salesmen in 2022 with sales results of $16.5M.

Implemented new Proposal Program/Catalog for customers.

Create US Dealer Base - 28% Customer Increase in 6 months (2022).

Re-worked dealer sales plan (planogram) to accentuate higher profit items and locations

Created US Customer Service + US Marketing team.

LOWES THOMASVILLE, GEORGIA 2020-2022

DEPARTMENT MANAGER – HOME FURNISHINGS/BEDDING/APPLIANCES

Responsible for turn-a-round of home furnishings dept. of 17 South Georgia locations.

Implemented new programs to foster customer/community relationships.

Established new sales targets for team members to meet new P&L plan.

Implemented new Proposal Program for customers.

28% Sales Increase in 4 months in service/parts area due to re-structure.

Re-worked dealer floor plan to accentuate higher profit items in high traffic positions.

Use seasonal employee until department gets back on track and goals are met on a consistent basis.

Dynasty Furniture Calgary-Alberta 2018-2020

VICE PRESIDENT, SALES

Canadian upholstery manufacturer with revenues of $50M+.

Hired 15-member sales team to introduce Dynasty to US market and grow relationships across brick-and-mortar and E-commerce retail channels.

Created US market infrastructure including new service and credit departments, set team quotas, and devise selling programs/pricing.

Secured 16 accounts for $1M targets including Wayfair, Nebraska Furniture, and Gallery Furniture.

Generated 50 accounts for $100K targets through networking and partnering with buying groups.

Facilitated logo and catalog design and developed target dealership audience.

Forecasted sales volume based on historical data and price of goods sold for small and large customers.

Reason for Departure: Company decided not to pursue US business due to Covid-19.

Boyd Specialty Sleep St. Louis, MO 2016 – 2018

VICE PRESIDENT, SALES

Manufacturer of high-quality sleep systems with revenues of $44M+.

Surpassed $15M quota by 109% YoY while leading 16-member sales team in mattress and product sales.

Expanded new accounts by 28% through doubling sales reps, weekly check in calls, and traveling to client sites.

Coached team of reps through weekly client visits and mentored in closing dealers by walking show room floor prior to meetings and pitching missing products and categories.

Secured $10M Rent-a-Center account in Florida with 100 stores by cold calling and building relationship with buyer.

Enhanced partnerships with buying groups including Furniture First, Trib, and Nationwide by leveraging previous relationships.

Décor-Rest USA & Canada Woodbridge, Ontario 2015 – 2016

VICE PRESIDENT UPHOLSTERY SALES

Leading Canadian manufacturer of fine upholstered furniture with revenues of $26M+.

Built 15-member Eastern sales division for US and Canada and increased sales by 500% to $10M in 12 months.

Launched 10K ft2 warehouse in North Carolina for Canadian merchandise to compete with US manufacturers pricing; customized product selection by regional preference and price.

Negotiated rates with 6 freight carriers and managed inventory for 3 weekly outbound sold truckloads to dealers

Implemented 125-page product catalog and point of purchase (POP) marketing collateral for 150 dealers.

Heritage Home Group St. Louis, MO 1999 – 2015

VICE PRESIDENT, SALES

Furniture manufacturer with Broyhill, Lane, Drexel, Henredon and Thomasville product lines.

Exceeded team quotas YoY by 120%+ while leading 15 sales associates in Eastern US and Canada (129% in 2015).

Introduced 12-month rotational training program for 3 annual college recruits with 80% retention rate.

Boosted company revenue by 35% to $700M through managing relationships with 475 dealers and weekly client visits with reps across US territories: instituted weekly team status meeting.

Planned annual forecasting, quotas, and budgeting with 3-member sales leadership team.

Directed digital advertising with Facebook and Google ads and incorporated weekly new product email marketing campaigns.

Ranked #1 out of 50 reps in Broyhill territory sales growth in 2008, 2009, and 2011.

Recognized as #1 in new Broyhill accounts by securing 83 customers for 2 consecutive years (2008-2009).

SALES RESPRESENTATIVE, Hickory Hill Furniture, 1997 – 2001

EDUCATION

BACHELOR OF SCIENCE Communications

Shorter University, Rome, GA

COMMUNITY INVOLVEMENT

PRESIDENT Thomas Area Soccer Association

DIRECTOR Glen Arven Country Club

MEMBER Thomasville Rotary Club

BOARD MEMBER Thomas County Zoning and Appeals Board

TECHNICAL SKILLS

Salesforce CRM Excel Microsoft Office CHR



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