KIMBERLEY KING

216-***-****

ad48sv@r.postjobfree.com

Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings, Skillful in building long-lasting, loyal customer relationships.

SKILLS

Time Management

Excellent Customer Service

Coordinated and scheduled accommodations

Leadership Skills

Strong communication skills

Detail-oriented

Ability to prioritize and multitask.

Dependability

Behavioral observation

Incident logging and reporting

EMPLOYMENT EXPERIENCE

RTA, Greater Cleveland Regional Transit Authority, Cleveland, OH 2022-Present

Transit Ambassador

Rides on specified lines at designated times to monitor activities.

Punctually attends daily briefing meetings to receive assignments.

Interacts/engages with GCRTA personnel, the public, and others to establish an official presence and deter disruptive behavior from occurring within the GCRTA system.

Assists in medical emergencies on GCRTA property by gathering information, providing logistical support, and/or providing first aid as appropriate; summons medical response when needed.

Provides various routine assistance to GCRTA personnel; fills out forms and writes basic reports; enters data into appropriate computer database or application.

Assists passengers with transfers; helps guide customers to access alternate bus services during regular service as well as in the event of a service disruption.

Answers passenger inquiries and always maintains a courteous and friendly demeanor.

Ensures a commitment to safety through consistent and professional behaviors in performance of all job functions.

Prepares written reports on incidents and provides to supervisor in a timely manner; documents other activities as specified by supervisor.

May be required to operate GCRTA vehicles.

Flexjet, Richmond Hts., OH 2021-2022

Owner Services Specialist

Ensured a seamless experience for the owners.

Provided would-class customer service, troubleshooting, and managing all high-volume incoming calls and emails.

Coordinated and scheduled travel and other accommodations based on customer needs.

Quickly, responded to any changes, delays, or other potential disservice concerns.

Worked closely with operations and served as the owner’s advocate when appropriate, while showing flexibility in adapting to continually changing industry.

KIMBERLEY KING PAGE TWO

216-***-****

ad48sv@r.postjobfree.com

Amazon, Euclid, OH 2019-2022

Packer

Assisted customers and handled customer complaints and worked with problem solving.

Received stock, selected, and preparing goods for dispatch.

Working within and complying with occupational health and safety guidelines to ensure own safety and that of others.

Weighed and labeled packaged goods, as well as reporting problems to supervisors.

Ensuring that containers are marked properly and labeled appropriately.

Manually recorded the packaged information, and then entered it into the database along with its status.

Entered picked, packed, and loaded information into the predefined Amazon database.

Checked the product to ensure that it is in proper working condition and is not damaged.

Consolidated Solutions Inc., OH 2007-2020

Receptionist

Greeted customers and vendors upon arrival.

Made sure they were signed in and directed to the appropriate destination.

Handled 100+ calls with no complaints for over 14 years and managed current workload.

Preformed administrative and clerical tasks.

EDUCATION and TRAINING

Glenville High School, Cleveland, OH Diploma

Vogue Beauty Academy, Cleveland Hts., OH Managing Cosmetology License

Cuyahoga Community College, Cleveland, OH Call Center Customer Service Diploma

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