BOBBIE FOWLER

Stigler, OK *****

ad48su@r.postjobfree.com / 918-***-****

SUMMARY

Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills.

Responsive team leader with a strong background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. SKILLS

Customer Service

Multi-Tasking Mastery

POS Systems Operations

Customer Relations

Process and Procedure Development

Inventory Management

Stockroom Organization

Leadership Skills

Staff Training and Development

Time Management

Problem-Solving

Receiving Oversight

Sales Growth

Staff Supervision

Inventory

Staff Scheduling

Paint, home decor, appliances, plumbing, electrical, seasonal, tools, hardware, flooring, front end, back end, delivery experience

EXPERIENCE

Department Supervisor / Lowes Home Improvment - Muskogee, OK 09/2022 - Current Addressed employee issues and conflicts to provide input, feedback and coaching. Trained and mentored new associates on department policies and procedures. Delegated tasks appropriate to individual employees to provide development opportunities. Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles. Connected with customers to provide assistance and collect feedback to optimize operations. Managed inventory and stock levels in coordination with purchasing and receiving department. Maintained high merchandising standards by building attractive displays and monitoring inventory levels. Mentored employees in management of complicated sales, complex issues and difficult customers. Led employee performance evaluations and rewarded top performers to retain quality personnel. Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage. Department Supervisor / Lowes Home Improvment - Jacksonville, FL 04/2014 - 07/2019 Addressed employee issues and conflicts to provide input, feedback and coaching. Trained and mentored new associates on department policies and procedures. Delegated tasks appropriate to individual employees to provide development opportunities. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Connected with customers to provide assistance and collect feedback to optimize operations. BF

Maintained high merchandising standards by building attractive displays and monitoring inventory levels. Mentored employees in management of complicated sales, complex issues and difficult customers. Monitored sales performance through analysis of sales reports and comparison shopping. Organized and completed weekly schedules to ensure each shift was adequately covered. Led employee performance evaluations and rewarded top performers to retain quality personnel. Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage. Front End Supervisor / Walmart - Orem, UT 07/2010 - 09/2011 Monitored cash drawers in checkouts to verify adequate cash supply. Managed customer complaints and rectified issues to complete satisfaction. Resolved customer problems by investigating issues, answering questions and building rapport. Handled payment processing and provided customers with receipts and proper bills and change. Delegated work to employees based on shift requirements, individual strengths and unique training. Answered phones to respond to customer inquiries and transferred calls to appropriate staff members. Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.

EDUCATION AND TRAINING

GED 03/1999

Copper Mountain College - Joshua Tree, CA

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