GREGORY BLAKE

Holt, MI ***** ad48st@r.postjobfree.com

517-***-****

Information Technology Specialist

Accomplished IT Consultant with expertise in contact center technology. Skilled in project management and Microsoft Azure Cloud. Able to perform well in a fast paced, ever-changing environment.

Genesys NICE InContact CXOne Cisco PCCE\UCCX Avaya Siebel Virtual Hold Technology (VHT) Agile

Project Management

PROFESSIONAL EXPERIENCE

Acsension Industries LLC, Holt, MI 9/2023 - Present

Information Technology Consultant

Accenture, Lansing, MI 2/2009 - 4/2023

Consultant

Bank of America 4/2022 – 4/2023

Onshore Genesys Team Lead

Onshore lead of Genesys application development team

Genesys IRD Developer

University of Chicago Medical Center 11/2021 – 4/2022

Contact Center Technology Consultant

Onshore lead of Cisco UCCX application development team

Cisco technology SME

The Hartford 8/2021 – 11/2021

Genesys Team Lead

Onshore lead of Genesys cloud application development team

Genesys Architect Developer

State of Michigan – Enterprise Contact Center 2/2010 – 8/2021

Contact Center Technology Specialist

Genesys Certified Inbound Voice Consultant and IRD Developer

Contact Center Administration, Operations, Monitoring and Support

Application development (NICE CXOne Studio, Genesys IVR and Routing, Siebel)

Production support

State of Michigan, Michigan Child Support Enforcement System 2/2009 – 2/2010

Application Developer

Application development (SQL, PL-SQL, Java, .NET

Production support

EDUCATION

Bachelor of Applied Science, Minor in Computer Science - University of Michigan, Flint, MI

CERTIFICATIONS

Certified Associate in Project Management (CAPM), PMI Agile Certified Practitioner (PMI-ACP), PMI Microsoft Certified: Azure Fundamentals GCP8-CIV - Inbound Voice Consultant, Genesys

GCP8-DIV - Developer, Inbound Voice Routing, Genesys

Contact this candidate