KIRK ROTRAMEL

**** *** ***** **. *******, TX **454 • ad48s4@r.postjobfree.com • 469-***-****

**** ****** ***. *******, ** 75662

SUMMARY

Experienced IT professional with a strong background in hardware and software troubleshooting. Skilled in providing exceptional customer service and collaborating effectively within teams.

PROFESSIONAL EXPERIENCE

Razberi Technologies - COMNET, Plano, TX

Technical Support

June 2023 – April 2024

Troubleshoot various server hardware and software problems.

Provide remote support utilizing RDP and other applications.

Resolved server issues for clients across the U.S.

Supported wireless and remote cameras.

Discussed project progress with customers, collected feedback on different states and directly address concerns.

Provided maximum client satisfaction by providing exceptional and personalized service, enhancing client satisfaction ratings.

Collaborated with engineers to enhance client support.

Worked as part of a team to provide support and RMAs.

Provided support for TCP/IP and DNS issues.

DELL - UNISYS, McKinney, TX

Field Service Engineer

June 2022 –June 2023

Provided on-site support for Dell laptops, desktop and servers.

Managed shipping and receiving of hardware.

Communicated with customers on arrival times and appointments.

Ensured client satisfaction by delivering personalized service.

DOMINION VOTING SYSTEMS, McKinney, TX

Level II Tech

July 2019 –June 2022

Troubleshot various voting machine hardware and software issues.

Reduced imaging system turnaround time by 75%.

Developed an efficient process for upgrading HP printer firmware.

Ensure maximum client satisfaction by providing exceptional and personalized service, enhancing client satisfaction ratings.

Collaborated with engineers on preventative maintenance for 6500 machines in Puerto Rico.

Recognized as the first employee of the month and a four-time winner of the Big Blue Ball award.

TEKNOWLOGY COMPUTER SERVICES,

Owner

Jan 1986 –July 2019

Side business where I provided technical, phone and networking support for various home and small business customers.

Built and supported server and network for small company using QuickBooks.

Built desktop units for small business.

Ensure maximum client satisfaction by providing exceptional and personalized service.

Built workstations for firm utilizing CAD applications.

Designed and installed home automation and networks.

CHA SYSTEMS, DALLAS, TX

Network Administrator

1998 - 2000

Built and installed and managed Unix, Apache, Oracle and Windows servers.

Maintained bridged network in Dallas office and Jackson, Mississippi office.

Provided all technical support for both offices.

Installed and maintained Juniper and Cisco routers and switches.

Repaired HP printers for the offices.

Performed and maintained all backup of desktops and servers.

TEXACO - SHELL, Houston, TX

Level II Tech

1997 - 1998

Successfully managed 25 techs in Texaco-Shell unit merger, completing the roll out ahead of schedule.

Work with supervisors and teams to resolve installations problems, improve operations and provide exceptional customer services.

Orchestrated efficient hardware and software deployments, including testing features and correcting code.

ISSI – Texas Utilities, Dallas, TX

Level II Tech

1995-1996

Tier III technical support for Texas Utilities. Created custom installation used for companywide rollout of Windows 7.

Adjusted software parameters to boost performance and incorporate new features.

Reduced imaging system turnaround time by 75%.

Coordinated with proposal team in use of computer software, graphical elements, page design and aesthetic standards.

DINERS CLUB, Austin, TX

Level II Tech

1995

Provided Tier II technical support for server update and desktop rollout for large credit card company.

Documented all network development methodologies in technical manuals to be used by network admins in future projects.

Assisted in installation and configuration of Novel and Windows servers.

DELL COMPUTERS, Austin, TX

Level II Tech

1994

Provided Tier I and II technical phone

Solved issues for clients when they called in, including replacements of machines.

MICROSOFT, Las Colinas, TX

Field Service Engineer

1993

Technical phone support for Microsoft Magic School Bus, solving issues for clients when they called in.

CONOCO – DUPONT - UNISYS, Houston, TX

Desktop Support

1992

Provided on-site support for desktops.

AMOCO, Houston, TX

Level I Tech

1991

Provided support building servers and desktops

EDUCATION

UNIVERSITY OF TEXAS AT TYLER, Tyler, TX

Major - Computer Science, Minor - Psychology

KILGORE JR. COLLEGE, Kilgore, TX

Major - Computer Science, Minor – Criminal Justice

KILGORE JR. COLLEGE, Kilgore, TX

One Year Certificate of Completion in Computer Repair

HOUSTON BAPTIST UNIVERSITY, Houston, TX

Certificate of completion: Basic Programming

August 2007 - May 2009

August 1987 - May 1989

August 1986 – May 1987

July 1982 – August 1982

ADDITIONAL SKILLS

Coaching and mentoring

Client / Customer Service

Verbal and written communication

Client account management

Staff training/development

Effective leader

I care about the client

I understand the client comes first

Contact this candidate