DOUGLAS STOCKS

*** * ****** **** ** #***, Wood Dale, IL 60191 630-***-**** ad48q1@r.postjobfree.com https://www.linkedin.com/in/douglas-stocks-b41aa9a/ PROFESSIONAL SUMMARY

Innovative business professional with experience in consulting, project management, process improvement and financial analysis in the insurance, healthcare, pharmaceutical, real estate and utility industries. Results oriented and organized while managing multiple priorities with a positive attitude working independently or on a team. Proven track record of successfully streamlining business operations and reducing costs. Ability to communicate and work effectively with clients. Certified Six Sigma Black Belt expert at driving transformational change through design, analysis, improvement, and maintenance of processes focused on the customer.

ACCOMPLISHMENTS

• Successfully managed several projects with both large and small teams to completion staying on plan and within budget. This included project plans, requirements gathering, user acceptance testing, issue resolution and reporting to stakeholders.

• Trained business units on various process and technology improvements resulting in a 25% increase in efficiency and 15% to savings.

• Developed “to be” processes, including developing standard operating procedures. This resulted in efficiencies and savings for the company/client.

• Performed as chief of staff for various clients, filling a role needed as a client was looking for a permanent replacement.

• Acknowledged as an account manager for several clients at once to provide high level of service and issue resolution. Was the point of contact for clients and developed relationships that helped the company sustain relationships.

SKILLS

• Process Improvement

• Change/Project Management

• Contract Creation/Negotiation

• Consulting

• Billing & Collections

• Program Management

• Account Management

• Business Requirements/User Acceptance

Testing

• Financial Analysis

WORK HISTORY

Slalom – Chicago, IL 10/2019 - 09/2023

Consultant

Oversaw successfully several projects to completion while keeping an eye on both plan and budget. Project plans, requirements gathering, user acceptance testing issue resolution and reporting to all stakeholders were required. Many gains, both financial and efficient, were recognized because of project completion.

• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.

• Developed “as is” and “to be” processes, including developing standard operating procedures. Analyzed problematic areas to provide both process and technology recommendations and solutions. Prepared presentations and implemented practices and procedures to reduce expenditure and increase savings. Saved Client 20% on overall budget. DOUGLAS STOCKS

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StoneRiver, A Sapiens Company – Rolling Meadows, IL 01/2014 - 10/2019 Account Manager, Program Manager, Project Manager, Successfully directed client implementations and upgrade projects to completion. Reported to management, both internal and client, status, cost, and issues. Recognized as “Go-To” team member capable of helping with any tasks that needed to be completed, including training.

• Managed largest and high-profile clients which includes billing, collections, issue resolution, deliveries and responding to general questions. Delivered for the Company an additional 15% in annual revenue.

PartnerSolve LLC – Chicago, IL 11/2006 - 12/2013

Senior Consultant

• Prioritized multiple projects and project tasks depending upon key milestones and deadline dates.

• Determined areas for improvement and implemented processes to alleviate problems. Streamlined processes to cut downtime and optimize employee productivity.

• Directed projects to completion after developing and managing project plans and budgets.

• Identified customer needs using interview techniques.

• Analyzed problematic areas to provide recommendations and solutions.

• Consulted with clients for future opportunities for both the client and company. CNA Insurance Companies – Chicago, IL 01/1987 - 11/2006 Director

• Oversaw daily operations and provided corrective feedback to achieve daily and long-term goals. Oversight on multiple locations to foster increased productivity. Established departmental performance goals and provided feedback for underperforming areas.

• Partnered with Technology, Solutions and Business Segment Partner in managing ongoing work for Operations Portfolio.

• Development and maintenance of current state process assessments for Operations Department. Included in assessments is creation and maintenance of current state process maps and development of future state modeling for Operations department, including interaction with various departments. CERTIFICATIONS

• Certified Six Sigma BlackBelt, Juran Institute - 2001