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Regional Manager Customer Experience

Location:
Dumont, NJ
Salary:
8
Posted:
April 24, 2024

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Resume:

Experience Education

Regional Manager

Aarons - Newark, NJ

October 2018 to Present

Job Summary:

• Lead a team of 11 GMs and 89 hourly associates within assigned territory.

• Work with division leadership to develop annual, quarterly, and monthly goals for the region.

• Communicate region goals and drive for results using existing programs to achieve and exceed established goals.

• Assist with the training, coaching, and mentoring of associates at all levels within the region.

• Support leaders in recruiting, hiring, training, and retaining associates. Customer Experience:

• Create an environment where the customer is first.

• Monitor Customer Experience scores and ensure associates are actively engaged in the process. Drive for Results:

• Create advertising campaigns that assist the store in meeting sales goals.

• Analyze P&Ls to review variances and to plan and develop solutions as needed.

• Work with GMs to develop an effective plan to achieve their individual goals. Staffing and Development:

• Develop and train General Managers and assist with hourly associates on all company policies and procedures.

• Ensure General Managers create a positive work environment for all associates.

• Monitor turnover and develop strategies to recruit highly qualified talent for the region.

• Identify top performing associates in the region and develop them for promotion. Compliance and Audit:

• Operate within the Aarons Code of Conduct and hold all associates accountable for the same.

• Confirm company assets are being protected by associates and General Managers.

• Review audit reports and address areas of concern immediately.

• Guarantee legal compliance with all applicable state and federal laws. West Virginia University

August 1989 to May 1992

Major: Psychology

Skills

• Leadership

• People skills

• Organizational Skills

• Community Outreach

• Sales Operations

• Collaboration

• Collections

• Recruiting

• Mentoring

• Budgeting

• Pricing

• Profit & Loss

• Sales Management

• Team Management

• Strategic Planning

• Logistics

• Financial Report Writing

• Business Development

• Project Management

• Account Management

• Human Resources

• Supervising Experience

• OSHA

• Forecasting

• Operations Management

Christopher Davis Ashworth

Regional Manager

I am currently employed with Aarons Sales and Lease as a Regional Manager. I have extensive experience as a multi-unit leader and have a proven track record of success. I consider myself a servant leader and a player’s coach. I believe the best way to be successful in any business environment is through hard work, self and team accountability, and setting goals. Using a results driven approach, ensuring compliance, and always putting the customer first are of utmost importance. I strongly believe that leaders need to get their hands dirty and motivate their team to succeed through positive reinforcement and consistent follow-up. I believe that my experience, leadership approach, and past successes make me the ideal candidate for your current opening. Regional Manager

Aarons - Columbus, OH

October 2014 to October 2018

Divisional Customer Account Manager

Aarons- Columbus, OH

December 2013 to October 2014

Regional Manager

Rent-A-Center

April 2005 to December 2013

Area Director

RAC Cash Advance

August 2004 to April 2005

Regional Manager

Rent-A-Center

1996 to 2004

Store Manager

RentWay

1994-1996

Account Manager

RentWay

1992-1994

Skills

• Financial analysis

• Payroll

• Marketing

• Process Improvement

• Event Planning

• Merchandising

• Fleet Management

Awards & Recognition

• Recognized for increasing profitability each year 2018-Present

• Improved same store sales by 10% each year 2018-Present

• Acknowledged for number one Club and Auto Pay sales 2018-Present for the Division

• Highest Retention of GMs 2018-2021

• Selected as one of five regions to pilot a new business initiative for Aarons 2018

• Named Customer Choice Region of the Year- 2nd Place 2017

• Selected to the Regional Manager Development Program Pilot Group 2017

• Created and executed the Northern Operations Christmas Sales Plan 2016

• Named Customer Choice Region of the Year 2015, 2016

• Co-Created the Renewals Guidebook for Aarons 2014 Contact Information:

CHRISTOPHER DAVIS ASHWORTH

162 MAGNOLIA AVENUE

DUMONT, NJ 07628

ad48py@r.postjobfree.com

606-***-****



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