Ali Khederzadeh

Orlando, FL Phone: (***) ***- ***8 akhederz@ gmail.com

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PROFESSIONAL EXPERIENCE:

• Worked as System Engineer, especially in Telecommunications and Networking.

• Strong leadership skills, with the ability to train and motivate staff.

• Excellent communicator and liaison between customer and higher management.

• Exceptional work ethic, trusted and respected, establishing strong team relationship.

• Experience with customer service, adept high-volume calls in call center and demonstrated strong sales with providing exceptional customer care.

EDUCATION:

• Bachelor of Science in Electrical Engineering (BSEE)

University Of Central Florida, Orlando, FL

EMPLOYMENT HISTORY:

Call Center Representative, Conduent Aug. 2023 – Mar. 2024

Orlando, Florida

• Worked in high volume call center by helping people track calls, actively listening to customers’ needs and answering their questions.

• Responded to customer inquiries by utilizing information and resources available through internal processes.

• Receive payment from customers and keep records of all conversations in call center database in comprehensible way.

Sales and Customer Service Representative, CLEAR (OIA) Mar. 2022-Jul. 2023

Orlando, Florida

• Verified CLEAR member traveler identification and following documented security protocols.

• Drove membership enrollments by engaging travelers and explaining the benefit of CLEAR.

• Focused communication skills and the ability to engage with potential customers and members.

Customer Service Ambassador, Top Talent Staffing (OIA) Nov. 2019-Mar. 2020

Orlando, Florida

• Provided outstanding customer service to millions of OIA guests, by answering questions, provided directions and assistance.

• Provided accurate information quickly, to travelers who may be in hurry with smile and calm demeanor.

• Managed and directed crowds and individuals in queuing area.

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