JESSICA JONES
**** *********, *******, ** ***** · 901-***-****
ad48pn@r.postjobfree.com
I am seeking employment with a company where I can use my talents, skills, education, and experience to help the company grow by meeting and surpassing goals for the greater good of the company. I am hardworking, dependable, and quick learner. I have leadership qualities with the ability to also be take orders. Attracting and holding conversation with new people come easy to me and overall, I have the capacity to be placed in any environment and come out successful.
EXPERIENCE
01/01/2023- PRESENT
COLLECTOR WFH, (HCA PARALLON)
Working insurance pools and contact insurance companies to resolve claims that are not paid in a timely manner
Review EOB’s, remits and payer correspondence in the course of performing acct follow-up and escalate any identified issues to the appropriate area for review and response to expedite claims resolution
Maintain compliance with pool completion requirements
Maintain required productivity and QA standards
Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims
09/28/2021-01/01/2023
CUSTOMER ADVISOR WFH, (HCA PARALLON) Handling customer service inquiries from members, providers, physicians and internal and external clients related to billing matters. Work to research and resolve problems in a timely manner Taking payment in the form of checks and or debt/credit cards.
03/29/2021- 09/28/2021
CUSTOMER SERVICE REP, ADECCO (CIOX HEALTH)
Processing all release of information (ROI) specifically medical records request in a timely and efficient manner ensuring accuracy
Providing customers with the highest quality product and customer services.
09/28/2020- 03/15/2021
PCA, ACCREDO (CIGNA)
Handling customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits
Work to research and resolve problems in a timely manner
Assist members in understanding and maximizing the use their pharmacy distribution program
05/27/2019- 09/2/2020
MOBILE EXPERT, T-MOBILE(VERGE)
Side-by-side selling to find personalized solutions and service plans that keep customers connected to the people and lifestyle they love
Guiding customers through their purchasing experience
Approaching service and sales needs with patience, honesty, and empathy
04/01/2018 – 03/11/2019
SECURITY GUARD, ALLIED UNIVERSAL
Monitoring and securing property. Logging drivers and trailers into computer system
09/01/2017 – 02/11/2018
ASSOCIATE, THE UPS STORE
Providing mailbox services, customer services, receiving and shipping packages, operating software, and opening and closing pos system
01/01/2017 – 07/15/2017
ASSISTANT MANAGER, FOOTLOCKER
Coaching and motivating team, customer services, being knowledgeable of products and trends
10/01/2016 – 01/01/2017
SALES ASSOCIATE, FOOTACTION
Customer services, maintain awareness of all product knowledge and trends, and contributing to a positive and inclusive work environment
08/01/2014 – 06/01/2016
SALES ASSOCIATE, FOSSIL
Customer services, maintain in-stock and presentable condition assigned areas, and remaining knowledgeable on products offered
EDUCATION
MAY 2019
BACHELOR’S DEGREE IN POLITICAL SCIENCE AND A MINOR IN AFRICAN AMERICAN
STUDIES FROM THE UNIVERSITY OF MEMPHIS
REFERENCE
•LARISSA JAMES FELLOW CLASSMATE 901-***-****
•BRIAN WORD FORMER STORE MANAGER 901-***-****
•CORETTA JOHNSON FORMER LEAD 662-***-****