ANAB MOHAMED
Apple Valley, MN ***** 612-***-**** ad48pe@r.postjobfree.com
Professional Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Skills
Customer Service and Assistance
Collecting Information
Basic Math Functions
Service Minded
Customer Satisfaction
Food and Beverage Experience
Billing and Payment Processing
Answering Customer Questions
High-Volume Environments
Visual Representations
Customer Relationship Management
Refund Handling
Process Transactions
Work History
Barista 08/2021 to 09/2021
HMSHost Starbucks – Minneapolis, MN
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cleaned counters, machines, utensils and seating areas daily. Controlled line and crowd with quick, efficient service. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Educated coworkers and customers about new products. Customer Service Cashier 10/2020 to 05/2021
Dairy Queen Grill & Chill – 7720 149th St W, Apple Valley, MN 55124 Resolved customer complaints and maintained clean and tidy checkout area. Resolved most of the problems of angry customers in a professional manner. Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Maintained customer satisfaction with quick and professional handling of product returns. Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Counted money in drawers at beginning and end of each shift. Managers to contact:
Education
High School Diploma 06/2020
Rosemount Senior High School - Rosemount, MN
Languages
Arabic
Native or Bilingual
Somali
Native or Bilingual
Turkish
Limited Working