ROBIN SUMPTER

**** ******* *****

Rock Hill SC **730

904-***-****

ad48p6@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dependable and equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Super motivated and organized which provides me with the strengths and skills needed to handle work independently and solve routine problems without oversight. Quick learner with great communication skills, focused on going above and beyond to support team and serve customers.

KEY SKILLS

EXPERIENCE

Customer service

Reception desk management

Great verbal communication with customers and staff

Greet visitors and service customer needs

Incoming call reception

Type 50WPM 10 KEY

Clerical support

Manage files

Multitasking

Organization

Motivation

Information protection

Problem-solving

Task prioritization

EDUCATION

Concord Career College

Associates

Dental Assistant

2012

Everest University

MIBC Degree

Medical Billing & Coding

2008

WM Raines High School

High School Diploma

1981

Rock Hill Public Auto Auction – Rock Hill SC

Receptionist – May 2020 to present

Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.

Shipped out packages with postal service and special carriers based on size, destination, and schedule requirements of each delivery.

Accepted incoming mail and packages and routed to appropriate staff.

Greeted guests promptly and consistently set professional tone with friendly assistance.

Picked up, organized, and wiped down reception regularly to keep area professional and clean.

Bob Deason and Associates Dentistry – Jacksonville FL

Receptionist – 2012 to 2016

Used clerical abilities to support needs of office staff and back up administrative team members.

Followed established procedures to protect sensitive and confidential information from unauthorized release.

Greeted guests promptly and consistently set professional tone with friendly assistance.

Answered telephone calls to provide information, take messages and set up appointments.

Managed incoming and outgoing mail and deliveries to support efficient office operations.

Everst University – Jacksonville FL

Librarian – 2008 to 2010

Calculated sales prices and total purchases, and processed cash or credit transactions.

Inventoried merchandise and investigated discrepancies to keep an accurate count of each product type.

Minimized loss by watching for and recognizing security risks and active theft.

Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.

Quickly connected with each customer to offer assistance and promote products.

Helped customers find desired items and sizes by closely supporting each person throughout the buying process.

Continental Airlines - Jacksonville FL

Reservationist – 2000 to 2008

Reviewed the computer database to check the availability on different dates and lock in requested travel times.

Directed passengers to the designated areas to wait or proceed with loading.

Traced lost, misdirected or delayed baggage to help customers locate their items.

Educated clients about important information such as their travel times, transportation connections and visa requirements.

Carefully reviewed the passengers’ documentation to check their destinations and assign the correct boarding passes.

Contact this candidate