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CHANDRIKA RAMKRISHNA SHETTY

MOB: - 900**-***** E-MAIL ID: - ad48p2@r.postjobfree.com

MORESHWAR HERITAGE, PLOT NO - 70, ROOM NO - 101, A WING, SECTOR -5, BAMANDONGRI, ULWE.

HUMBLE, TEAM PLAYER, PASSIONATE, CREATIVE, SELF DRIVEN, MOTIVATED PROFESSIONAL WITH MORE THAN 13 YEARS OF EXPERIENCE IN CUSTOMER CARE SERVICE & SALES OPERATION COORDINATION. Pursuing an opportunity where learning, growing, and sharing go hand in hand for the betterment of the organization and provides me an opportunity to enhance my skillset with an intention to be an asset to the organization.

● Bachelor of Commerce from S.K.College of Science & Commerce, Seawoods, Mumbai University, INDIA — 2012.

● Higher Secondary School Certificate, Tilak College, Ghansoli, Maharashtra Board, INDIA — 2009.

● Secondary School Certificate, S.T.Augustine High School, Nerul, Maharashtra Board, INDIA — 2007. Gansons Limited

Sales Coordinator— Oct 2023 — April 2024

o Roles & Responsibilities:

● Commenting URS & making quotations and sending it to clients.

● Maintaining enquiry registers and updating from time to time.

● Coordinating with planning dept and submitting offers for spares accessories to customers for the direct enquiries.

● After receipt of order, making Order Acknowledgement & data sheets and sending it to respective branches for their onwards submission to factories.

● Checking E-mails & replying to the recipients. Giving necessary information / details to commercial. Dept / Dispatch dept and when they require. Updating TCS / ERP system.

● Making offers and Order Acknowledgment for Export department.

● Follow Up for spares Order, OA & dispatch on time with all stake holders.

● Maintaining Order booking register & list of Users for main machines. Bipico Industries (Tools) Pvt. Ltd (Marine Lines, Mumbai)

Sales Coordinator— Nov 2022 — Oct 2023

o Roles & Responsibilities:

● DAR Report - Checking daily as well as on a live dashboard.

● Send quotations for enquiry and follow up for order and follow up with Engineers.

● Introduction email for lead generation from various sources.

● Outstanding follow-up for Dealers & Customers.

● To create various reports and prepare a database of Customers and Sub Dealers as per management’s requirement.

● To update management for upcoming exhibitions.

Hitech Group (Lower Parel, Mumbai)

Sales Associate — Sept 2021 — July 2022

o Roles & Responsibilities:

● Maintain and develop good relationships with customers through personal contact via Mail / telephone.

● Daily-Weekly-Monthly-Quarterly-MIS reports preparation.

● Handling budget versus actual report & Advice quarterly improvements to meet the targets.

● Managing Records of Sales and Other Important Data.

● Support and guide the existing team in achieving higher process efficiency and cost control. 2

● Display efficiency in gathering information of Purchase Order coordinating with the help of respective Marketing Manager and gather customer information to enable clear data in SAP.

● Coordinate with the Production team regarding the Orders.

● Payment follows up.

Chemtron Science Laboratories Pvt Ltd (Mahape, Navi Mumbai)

Sales Executive — Oct 2020 — Sept 2021.

o Roles & Responsibilities:

● Maintain and develop good relationship with customers through personal contact via Mail / telephone.

● Display efficiency in gathering information of Purchase Order, coordinating with the help of respective Marketing Manager and gathering customer information to enable clear data in SAP.

● Act as a bridge between Marketing and Sales.

● Coordinate with the Production team regarding the Orders and to raise alarm if expected date of delivery as per Purchase Order.

● Record sales and order information and report the same to the Sales Head.

● Regularly reviewing sales strategies and targets with the Sales Head.

● Acknowledging the customer complaints and providing them solutions. Walplast Products Pvt. Ltd. (Sanpada, Navi Mumbai)

Sales Associate — March 2016 — March 2020.

o Roles & Responsibilities:

● Making sales orders with the help of an ERP system.

● Generate purchase entry / vendor invoice / customer invoice entry / Material receipt entry in ERP with different modules.

● Coordination with factory personnel, coordinating with the transport department for arranging transport and sending mail confirmation of dispatch details. Maintaining master sheet for record purpose.

● Arranging transport on order basis by having three party contact and then negotiating for the best rate after that getting confirmation from executives regarding rates.

● Maintaining Sales order format for MIS purpose. Maintaining record of Pending and canceled Sales order from all factories along with reason.

● Outstanding Follow up for Every State & Tracking Recovery Plan

● Maintaining Collection Report with complete details and follow up for the same till the Invoice is clear. In case of a returned cheque, follow up for the payment with executives

● Follow-up for Cheque return cases and insisting for legal action in case of reason refer to drawer / insufficient funds, collection sheets and recovery of over dues.

● Preparation of quotations, according to the sales team / customer or client requirement.

● Maintaining the documents as per ISO.

o Awards & Accomplishments:

● Awarded for ERP completion certificate.

ITM Group of Institutions (Nerul, Navi Mumbai)

Executive — Sept 2012 — Feb 2016.

o Roles & Responsibilities:

o Sales & Promotion of online MBA courses over the call and if Possible, need to convince them for admission while the call is on. Handling end to end solution in operations, as follows

● To make calls on multiple data & generate leads.

● To prepare Daily report, monthly reports and Marketing Status Report.

● To download & assign live leads to the team in absence of a concerned person.

● To give training to all new joinees in the team about the entire process. Also giving induction about the entire team to all new joinees, joining in the vertical.

Analytical skills and expertise in Advanced Excel. Excellent interpersonal, team building and motivational skills. Great problem-solving, ability to work independently, analyze issues and handle multiple tasks. 3

Date of Birth 21st May, 1990

Nationality Indian

Language Proficiency English, Hindi, Marathi, Tulu.

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