Jennifer Spencer

Kalispell Montana

ad48nt@r.postjobfree.com

+1-406-***-****

In this resume you will find extensive customer service experience with a focus in hospitality Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Night Auditor

Kandahar Lodge - Whitefish, MT

May 2023 to February 2024

I check people in and out of hotel rooms and provide customer service when needed. I also preform the nightly audit which is balancing the book for the hotel for the day. I answer phones and make reservations also.

Night Auditor

Aimbridge Hospitality - Kalispell, MT

June 2022 to November 2022

I would go over daily transaction logs and balance and reconcile difference's in balances . As well at check people in and out of hotel rooms, process payments, answer phones, book reservations Customer Service Supervisor/Cashier

TJ Maxx - Kalispell, MT

May 2022 to June 2022

I would over see the front end of the tjmaxx store make sure employees were following paper customer service policy's and procedures.

Front Desk Supervisor

Hilton Garden Inn Hotel - Kalispell, MT

October 2020 to February 2022

I would oversee the daily operations of the front desk. I did employee schedules. Interviews, training. I also worked the front desk it's self putting in reservations, settling accounts, checking people out processing payments. Billing for banquets and events. Along with a multitude of administrative tasks as well. Front Desk Agent/Night Auditor

The timbers by travel lodge - Bigfork, MT

June 2020 to October 2020

I would go over daily transaction logs and balance and reconcile difference's in balances . As well at check people in and out of hotel rooms, process payments, answer phones, book reservations Retail Merchandiser

Jyve Corporation - Bozeman, MT

September 2017 to April 2019

I would unload and stock products for kehe all natural grocers at Albertsons and Safeway stores Education

Associate's in Counseling

Flathead Valley Community College - Kalispell, MT

April 2022 to Present

GED

Flathead Valley Community College - Kalispell, MT

September 2001 to April 2002

Skills

• Front Desk

• Interviewing

• Night Audit

• Guest Services

• Cash Handling

• Office Management

• Microsoft Outlook

• Multi-line Phone Systems

• Accounts Receivable

• Event Planning

• Management

• Bookkeeping

• Microsoft Office

• Conflict Management

• Financial Report Writing

• Supervising Experience

• Microsoft Powerpoint

• Serving

• Filing

• Hotel management

• Hospitality management

• Hospitality

• Hotel experience

• Merchandising (5 years)

• Customer service

• Hospitality

• Hotel experience

• Telemarketing

• Property management

• Sales

• Guest services

• Supervising experience

• Retail sales

• Cash handling

• Conflict management

• Accounting software

• Banking

• Accounts receivable

• Bookkeeping

• Windows

• Cash register

• Front desk

• Presentation skills

• Project management

• QuickBooks

• Restaurant experience

• Office management

• Serving

• Interviewing

• Merchandising

• Adobe Photoshop

• Human resources

• Communication skills

• Leadership

• Accounts payable

• Planograms

• Business development

• Security

• Office experience

• Typing

• Administrative experience

• Phone etiquette

• Computer skills

• Organizational skills

• Microsoft Outlook

• Accounting

• Hotel management

• Profit & loss

• Budgeting

• Revenue management

Certifications and Licenses

CPR Certification

Assessments

Attention to detail — Proficient

May 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Scheduling — Proficient

May 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Retail customer service — Proficient

May 2022

Responding to customer situations in a retail setting Full results: Proficient

General manager (hospitality) — Proficient

May 2022

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient May 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Restaurant manager — Proficient

May 2022

Managing restaurant staff and meeting customer expectations Full results: Proficient

Work style: Reliability — Proficient

May 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Learning agility — Proficient

May 2022

Learning and applying new information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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