WILLIAM GORTMAKER

**** ***** *** ******, *** **, Carter Lake, IA, 51510, US • 402-***-**** • ad48n8@r.postjobfree.com Dependable

Seasoned

Established positive rapport with customers and Team Members by actively engaging in conversation and asking open-ended questions. Organized

Detail-oriented

Analytical

MatureMatureResponsibleResponsibleMature

Computer literate

Communications

Effective communication

Customer service-oriented

Customer satisfaction

Results-driven

Customer needs assessment

High School

Seneca High School - Seneca, MO

Fleet Manager - June, 2022 to September, 2023

American Red Cross Blood Donation Center - Omaha, NE Followed safety protocols to ensure that equipment and materials were used properly and efficiently. Oversaw driver information, such as estimated and planned arrival times, which aided in the scheduling of all deliveries. Created daily reports outlining suggested process improvement initiatives to keep management informed. Dispatch Supervisor - November, 2019 to June, 2022 First Fleet - Omaha, NE

Evaluated and adjusted over 25 routes based on daily needs, available workers, traffic hazards, and weather conditions. Improved productivity, reliability, and efficiency by modernizing communications systems. Customer Service Advisor - November, 2018 to November, 2019 Nelnet Omaha - Omaha, NE

Collaborated with coworkers and managers to resolve difficult and high-level customer issues. Evaluated Student Loans and personal customer information to understand issues, evaluate solution eligibility, and effectively deploy strategies. Provided competent customer service and quick problem-solving in response to customer needs. Used Microsoft Excel to develop inventory tracking spreadsheets. I won awards for customer service at Nelnet. Professional Summary

Skills

Education

Work History

Accomplishments