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Personal Care Customer Service

Location:
Dartford, Kent, DA1 1AL, United Kingdom
Posted:
April 24, 2024

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Resume:

BLESSING OTIOTIO

Contact

Dartford, Kent DA* *AL

079********

ad48ln@r.postjobfree.com

SKILLS

Safeguarding and policy

compliance

Personal care assistance

Health checks

communication

Meal preparation

Team player

Fills and data retrieval system

Mopping

Hovering

Housekeeping

Order picking ang processing

Outstanding communication

LANGUAGE

English: First Language

HOBBIES AND INTEREST

• Love meeting new people

• Researching

• Travelling and site seeing

• Love listening to music

• Cooking

EXPERIENCE

January 2024 -Current

Cleaner David Lloyd Club

• Ensured all areas of the club were maintained to the highest standards of cleanliness and hygiene

• Implemented and adhered to strict sanitation protocols, especially in high-touch areas and critical facilities like restrooms and changing areas

• Actively contributed to enhancing members experience by promptly addressing cleanliness-related inquiries and concerns

,ensuring a positive, friendly, and helpful attitude towards all club members and guests

for the management and procurement of cleaning supplies and equipment

• Enforced health and safety guidelines within the club, ensuring all cleaning procedures followed relevant legislation and industry standards

• Collaborated closely with club management and other departments to coordinate cleaning schedules around club activities, ensuring minimal disruption to members and efficient allocation of cleaning resources

• Played a key role in preparing the club for special events and promotions, conducting deep cleans, assisting with setup and teardown as needed.

• December 2023 – January 2024

• Picker and Packer Sainsbury’s supermarket, Crayford

• Ensured Customers received their online grocery orders on time and with the highest level of satisfaction

• Accurate followed digital picking orders using a handheld device, ensuring the correct items and quantities were selected

• Conducted thorough inspections of items before packing, ensuring they met Sainsbury’s high quality standards

• Expertly packed groceries in a way that ensured their integrity during transport

• Assisted in inventory counts and restocking shelves when necessary to ensure product availability

• Provided exceptional customer service by carefully adhering to specific customer instructions, such as the preferred substitutions for unavailable items

Experienced in the care of young people, adults and the elderly, as well as those with special needs and / or mental health conditions. Able to carry out all aspects of the role such as personal care, administering medication, meal preparation, and record keeping. Organized cleaner successful at providing efficient and quality cleaning services.

• Worked closely with the rest of the picking and packing team, as well as store staff, to ensure a smooth workflow from order receipt to dispatch

• Maintained a strict adherence to health and safety guidelines, including the proper handling of heavy items and the correct use of personal protective equipment.

December 2020 -September 2023

Industrial Cleaner Nimhamilton services, Yenegoa

• Stringently adhered to covid safety procedures, maintaining safe, secure working conditions

• Ensured working areas were cleaned promptly ahead of use, minimising operational disruption

• Performed high-level cleaning tasks safely and responsibly, ensuring safe use of ladders and lifting equipment. November 2019 -September 2023

Case Manager Synergy Care Development Initiative,Yenagoa

• Responsible for establishing and sustaining referral linkages with prevention team to ensure optimal linkage rate into treatment for all identified clients

• Coordinated individualised social and family integration care with clients

• Followed up and ensured the retention clients on Antiretroviral therapy (ART) treatment, and supported client’s enrolment on ART

• Provided direct services to households based on trainings received on health counselling, homebase care, hygiene, nutrition, education, child protection (birth registration), referrals/escort for health emergencies, post-GBV (gender- Based Violence) care

• Assisted in Chronic Disease Management Clinic with Practice Nurse

• Conducted routine home visit to enrolled households for the purpose of follow-up based on identified needs or support, especially in the case of health nutrition emergencies

• Prepared and submitted daily client data reports; and attended weekly data and program review meetings

• Served as paraprofessional in providing trauma informal mental services.

May 2018 – October 2019

Program Office Manager Synergy Care Development Initiative, Yenagoa

• Attended staff meetings and took minutes

• Typed letters and reports as may be required from time to time

• Assisted in the planning and overseeing of significant events

• Acted as a liaison between different departments

• Assisted in managing the budget for special and routine events

• Proofread and made copies of documents

• Maintained office calendar and sending out reminders of impending appointment

• Managed the program officer’s calendar

August 2015 -April 2018

Nursing Assistant Pinnacle Hospital, Yenagoa

• Prepared patient charts and gattered information and documents from patients

• Took and recorded blood pressure, measured patient’s height, weight, and calculated (Body Mass Index) BMI Urinalysis

• Transferred data into the facility’s main system database, and processed records for admitting and discharging patients

• Received and transmitted information by telephone to agreed practice standard with particular attention to confidentiality

• Prepared clinical areas, including instrument preparation for specific clinical sessions, and assisted in minor Ops

• Acted as chaperone support if required by doctors and undertook Mental Health/ New patient health checks

• In collaboration with practice nursing team, distributed health promotion materials in the waiting areas and consulting rooms

• Undertook other clinical activities identified by the practice nurse or doctor in accordance with agreed written protocols. Education

2011

Higher National Diploma Health Information Management Technology College of Health, Bayelsa

2022

BSc Sociology

Niger Delta University

Health, Safety and Environment

Onshore and Offshore Safety Institution of Nigeria



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