RENATA B. SHEA

** *. ************ **** #**

Niantic, Connecticut 06357

ad48ke@r.postjobfree.com

860-***-****

OBJECTIVE

A highly resourceful, innovative, and details oriented professional who achieves success in high-stress, high complexity environments. Possesses a strong level of knowledge regarding administrative, office and customer service procedures. Leads and implements change to solve longstanding challenges at multiple levels. Translates core vision into concrete action plans with successful outcomes. Fosters continuous improvement by leveraging collaborative team building in self-directed and group-oriented environments. KEY SKILLS

- 25+ years' experience in Department of Defense (DoD) government industry.

- Subject Matter Expert in drafting and proofing executive level correspondence.

- Well versed in maintaining short-range/long-range appointment schedules and action tracking systems.

- Proven ability in protocol and social etiquette.

- High skill set in developing itineraries and agendas for official travel and teleconferences.

- Ability to manage a high volume of calls according to specific requirements.

- Type 65 words per minute.

- Comprehensive knowledge of Microsoft Word, Outlook, Excel, and PowerPoint applications. PROFESSIONAL EXPERIENCE

Administrative Coordinator for Student Affairs January 2023 - August 2023 Mitchell College New London Connecticut

Hours Per Week: 40 Salary: $50,000 USD/Yr.

- Responsible for providing support to the Dean of Student Experience and Belonging (DESB)/Student Affairs Division for effective operation of the Division and all of its functions.

- Work closely with the DSEB to prepare comprehensive action plans, including resources, time frames and budgets for projects and new initiatives.

- Perform various coordinating tasks including scheduling and event planning, along with administrative duties including maintaining project documentation, assessments, and handling external communications.

- Work to support the mission of the college and to create an exceptional living and learning environment, build relationships, facilitate student development, and encourage active participation by all community members.

- Responsible for promoting student academic success, provide leadership for managing a diverse campus community, and collaborate with other departments while maintaining a high level of confidentiality and discretion in all communications.

Other duties include:

● Responsible for the daily operation of the Student Affairs/DSEB’s office.

● Maintains the DSEB’s appointment calendar. Composes and prepares routine correspondence.

● Serves as point of contact and resource on behalf of Student Affairs Departments and responds to information inquiries.

● Maintains Administrative Files for Title IX and appeals Board.

● Prepares business office forms and maintains the Departmental Credit Card (including reconciling receipts and charges).

● Serves on institutional committees as directed by DSEB.

● Navigates student database, Mitchell College website, and helps maintain Symplicity systems

(Advocate, Residence, Unihub, Career).

● Prepares and submits Personnel Action Forms (PAFs) for Student Affairs positions and keeps payroll apprised of any staffing and salary changes.

Senior Staff Assistant February - September 2022

General Dynamics - Electric Boat Corp. Groton, Connecticut Hours Per Week: 40 Salary: $70,000.00 USD/Yr.

- Senior Assistant to the Director of Contracts and Estimating, Director of Public Affairs and Communications, and 2 Senior Managers of the U.S. Navy COLUMBIA and VIRGINIA Class submarine construction projects.

- Principal assistant to multiple Senior Level Executives. Provides thorough and skillful executive support to a company that builds and conducts maintenance on U.S. Navy nuclear submarines.

- Represents multiple company Executives in direct communication with Members of Congress, Industry Leaders and Senior Level Naval Officers/Civilians.

- Drafts and proofs Executive Level correspondence.

- Maintains short-range and long-range appointment schedules.

- Arranges all official social functions - well versed in protocol and social etiquette.

- Develops itineraries and agendas for official travel and teleconferences.

- Ensures all proposed public releases undergo prepublication security and policy review.

- Ensures compliance with accounting and control requirements for Secret and Confidential material including receipt, distribution, inventory, reproduction and disposition.

- Manages the collection, safeguarding, access and dissemination of Protected Personal Information (PPI). Administrative Clerk November 2016 - February 2022 General Dynamics - Electric Boat Corp. Groton, Connecticut Hours Per Week: 40 Salary: $53,000.00 USD/Yr.

- Responsible for the administration support of the Materials Management Department overseeing U.S. Navy Submarine build projects. Worked closely with buyers, supervisors, managers as well as assisting team members in the procurement of required materials.

- Responsible for maintaining travel and expense reports.

- Trained new employees on company Information Technology processes for Communication Work Orders.

- Daily interaction with EB Ship Managers, EB Logistics Team and U.S. Navy Supervisor of Shipbuilding.

- Oversaw all official correspondence for the department.

- Maintained short-range and long-range appointment schedules. Director of Sales and Marketing February 2015 - November 2016 Holiday Inn Express New London, Connecticut

Hours Per Week: 40 Salary: $52,000.00 USD/Yr.

- Implemented and directed sales, marketing activities and company marketing plans as well as building a rapport with the local business community to maximize customer satisfaction and hotel profitability.

- Directly responsible for training and supervising the hotel’s sales and marketing team.

- Worked closely with the General Manager to determine appropriate sales strategies in all marketing segments to maximize hotel revenue.

- Responsible for all sales/marketing management including tracking contracts, securing deposits, and finalizing corporate sales.

Branch Manager/Lead Travel Agent November 1993 - December 2014 SATO Government Travel Office Naval Base - Groton, Connecticut Hours Per Week: 40 Salary: $53,000.00 USD/Yr.

- Responsible for leading and supervising a travel team comprised of 7 employees across two Navy regions encompassing over 30,000 DoD Military, Civilian and Contracted Personnel.

- Managed all marketing strategies and recommended changes to ensure compliance with Department of Defense Joint Federal Travel Regulations.

- Managed/answered a high volume of calls according to client and member specific service requirements. Ensured all calls were answered promptly, appropriately and courteously.

- Served as onsite authority for both domestic and international travel to include all Air, Hotel, Car, and Rail for both Department of the Navy official/non-official travel.

- Oversaw all telephone, email and assistance requests to ensure continuity of service was delivered in a timely and professional manner.

- Administered SABRE Global and Defense Travel System.

- Worked directly with hotel sales directors to generate revenue and develop most cost-effective services.

- Established a client base of organizations, associations, social, and corporate businesses through direct outside sales effort. Created and executed sales plans that increased hotel rate sales and corporate profitability over projection.

- Monitored all travel expenses and analyzed it to ensure compliance to DoD requirements.

- Initiated various programs that improved services and ensured best practices.

- Developed RFPs and related strategies and prepared travel contracts.

- Managed all financial transactions, collected payments and maintained necessary records. EDUCATION

University of Massachusetts, Amherst, MA

- Major: Hotel, Restaurant, Travel Administration (72 Semester Hours Completed) FORMAL TRAINING

- Connecticut Human Resource Training

- Code of Business Ethics and Conduct

- Personally Identifiable Information (PII) Compliance

- Payment Card Industry (PCI) Fraud Awareness Program

- Information Security Protection and Development

- Handling Customer Complaints

- Preventing Workplace Discrimination

- Business Writing

- Advanced Microsoft Office Application Course

- Business Ethics and Conduct

- Personally Identifiable Information (PII) Compliance

- Cybersecurity Awareness

- Counterintelligence Awareness and Reporting

- Equal Employment Opportunity Management and Diversity

- Human Resources for Supervisors and Managers

PERSONAL HONORS AND AWARDS

- U.S. Navy Flag Officer Letter of Commendation (6 Awards)

- U.S. Navy Meritorious Civilian Service Award (2 Awards)

- 2014 Carlson Wagonlit Award of Excellence - Top Navy SATO Agent OTHER INFORMATION

- Job Requirement: Full Time Employment

- Availability: Immediate

- Previously cleared for access to Secret Information based on a Single Scope Background Investigation completed by the Department of Defense, Central Adjudication Facility. PERSONAL/PROFESSIONAL REFERENCES

- CarolAnn Williamson; 401-***-****

- Ed Andrejczyk; 860-***-****

- Deanne Anderson; 401-***-****

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