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Customer Service Operations Supervisor

Location:
San Bernardino, CA
Posted:
April 24, 2024

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Resume:

Manuel Acevedo

Colton, CA *****

ad48kd@r.postjobfree.com • 951-***-****

SUMMARY OF QUALIFICATIONS

Excellent Management skills with over 8 years of experience

Leadership and communication skills

Project Management: Lean Six Sigma yellow belt certified, and green belt trained

Labor cost control

Payroll control

Self-motivated and a self-starter

Excellent organizational skills

Thrive on pressure and high demand duties and deadlines

Excellent customer service experience with internal and external candidates

Bilingual: English and Spanish

PROFESSIONAL PROFICIENCIES

Excellent knowledge in Microsoft Office Suite

Types 50 WPM

Knowledgeable in WMS, AS400, Kronos, ADP, Ciel,

Accellos, Business Objects,

EDUCATION

Diploma: General Education

Rialto High School, Rialto, CA Awarded July-2009

WORK EXPERIENCE

Operations Supervisor, Ryder Logistics, Fontana, CA April 2022-May 2023

In charge of the daily operation while managing a total of 6 employees

Complete weekly payroll for each employee.

Complete daily yard checks.

Helped oversee maintenance of over 1220 units.

Managed over $600,000 in parts for units/maintenance

In charge of creating and closing PO’s.

Conduct daily safety meetings

Delivered KPI’s to customer

Field Tech/ Site Manager Assistant, Cabinets 2000, Norwalk, CA February 2021-April 2022

Repair and complete final prep on new home while meeting deadlines.

Walk throughs with home builders

Assist in walk throughs with home buyers

Delivered KPI’s to customer

Operations Manager, Kuehne-Nagel inc, Rialto CA March 2017 – September 2020

In charge of all operations in an 85k square foot facility including Inbound, Outbound, Inventory, RMA and, MRB

Managed a total of 95 employees including 13 direct reports and 82 indirect

In charge of inputting and delivering KPI’s to customers and upper management

In charge of reviewing and approving Payroll

Conducted inventory twice a year

Yearly Reviews for all direct reports

Facility walk throughs for existing customer and potential customers

Highly involved in contract negotiations

Lead weekly meetings with all leadership team to discuss operations and labor control

Assisted in start-ups

Directed Monthly town hall meetings for the organization

Operations Supervisor, Kuehne-Nagel, Rialto, CA January 2016 - March 2017

In charge of inbound and outbound operations in a 40k square foot area.

Managed 35 employees

Helped input and submit KPI’s for inbound and outbound activities

Preformed yearly reviews for all direct reports

Submitted Payroll for direct reports

Presented in monthly town halls for inbound and outbound activities

Operations Supervisor, Ryder Logistics, Rialto, CA March 2014 - January 2016

In charge of inbound and outbound operations in a 45k square foot facility

Managed 27 employees

Yearly reviews for all direct reports

Submitted Payroll for direct reports

Presented in monthly town halls for inbound and outbound activities

Weekly meetings with customers to discuss KPI’s and operations

Continuous improvement Champion

Safety Committee leader

Outbound/Inbound Lead, Ryder Logistics, Rialto, CA January 2012 - March 2014

Assisted Supervisor with inbound and outbound operations

In charge of logging inbound and outbound BOL’s to daily log

Loading and unloading trailers

Daily yard check

Safety Committee member

References available upon request



Contact this candidate