PS MTOLO CV

Address: **** ********** ****

Newlands west

Durban

4037

Contacts: 083*******/067*******

Email address:ad48ft@r.postjobfree.com

ABOUT ME

Reliable, motivated and determined individual. Able to work independently and part of a team. Disciplined in meeting targets and project deadlines to the highest standards; with extensive experience of working with the public, I have gained the understanding and courage to handle any situation or circumstance. Fast problem solver and highly computer literate with a full understanding of the operations in business. Skills &abilities

Excellent time management and organizational skills,

Excellent communication and interpersonal skills,

Ability to identify problems and provide solutions,

Ability to work on numerous tasks and to tight deadlines,

Proactive and action orientation, Customer focused,

Attention to details

Work Experience

TELKOM EXPRESS (01 February 2021- 30 September 2023) Duties:

To provide a professional customer and administration services to the new /existing customers by taking personal accountability and ownership for the quality and completeness of system data. Customer Service:

• Provide customers and business partners with exceptional service and customer experience whilst dealing with all types of queries relating to Product Phones sim insurance

• Update customer information on the system when information changes.

• Responsible for the timely resolution of queries that require intervention/correction.

• Ensure the principles of TCF (Treating Customers Fairly) are embodied in all customer interactions. Retention Strategy

• Use any appropriate client interaction as an opportunity to retain the contract.

• Responsible for identifying problems/issues that could result in a service /contract cancellation and proposing a workable solution to the contact holder if appropriate.

Reason for living: Termination of the contract

Reference : Mr Atish S (store manager)

Contact: 081*******

Patrick Siyabonga Mtolo

PS MTOLO CV

Cellc store (06 May 2017 - 31 March 2018)

Duties:

To provide a professional customer and administration services to the new /existing customers by taking personal accountability and ownership for the quality and completeness of system data. Customer Service:

• Provide customers and business partners with exceptional service and customer experience whilst dealing with all types of queries relating to Product Phones sim cards insurance

• Update customer information on the system when information changes

• Responsible for the timely resolution of queries that require intervention/correction.

• Ensure the principles of TCF (Treating Customers Fairly) are embodied in all customer interactions. Retention Strategy

• Use any appropriate client interaction as an opportunity to retain the contract.

• Responsible for identifying problems/issues that could result in a service /contract cancellation and proposing a workable solution to the contract holders if appropriate.

Reason for Living: Resign

Reference: Vuyokazi Ngxasana/Ayanda Mthembu

Contact: 083*******

MTN STORES (15 January 2014 - 31 July 2016)

Duties:

To provide a professional customer and administration services to the new /existing customers by taking personal accountability and ownership for the quality and completeness of system data. Customer Service:

• Provide customers and business partners with exceptional service and customer experience whilst dealing with all types of queries relating to Product Phones sim insurance

• Update customer information on the system when information changes.

• Responsible for the timely resolution of queries that require intervention/correction.

• Ensure the principles of TCF (Treating Customers Fairly) are embodied in all customer interactions. Retention Strategy

• Use any appropriate client interaction as an opportunity to retain the contract.

• Responsible for identifying problems/issues that could result in a service /contract cancellation and proposing a workable solution to the contact holder if appropriate.

Reason for living: Contract end

Reference: Samkelisiwe Hlophe

Contact: 073*******

PS MTOLO CV

EDUCATION

COMPUTER COLLEGE OF SA

Qualification: Executive Secretarial Certificate

Year : 2005 -2006

HOPE FOR FUTURE

Qualification: Chef and Bakery Certificate

Year : 2011

HUBA HIGH SCHOOL

Qualification: Matric Certificate

Year : 2004

PERSONAL DETAILS

DATE OF BIRTH 1985-06-24

NATIONALITY South Africa

LANGUAGE IsiZulu

CRIMINAL RECORD None

HEALTH Excellent

INDEPENDENT 3

MARITAL STATUS Married

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