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Victoria Reeves-Herlocker

Licensed Insurance Agent Account Manager Profile

ad48fp@r.postjobfree.com • 417-***-****

http://linkedin.com/in/victoriaReeves-Herlocker • Galena, KS Goal-driven professional with growing experience accelerating business development in competitive market by cultivating business relationships and streamlining operations. Detail-oriented professional adept at managing calendars, scheduling meetings, coordinating travel arrangements, and managing correspondence with proficiency. Proven track record of efficiently managing confidential information, maintaining records, and ensuring compliance with company policies and procedures. Critical thinker with focus on accuracy and efficiency in managing accounts and delivering exceptional customer service. Exceptional communication skills demonstrated through effective interaction with key stakeholders and the ability to work collaboratively in team environment. Committed to delivering exceptional administrative support, fostering positive relationships, and enhancing productivity to contribute to the organization's success.

Areas of Expertise

● Business Development

● Operational Administration

● Account Management

● Calendar Management

● Process Improvement

● Regulatory Compliance

● Database Management

● Customer Relationship Management

● Project Management

● Customer Service

● Event Planning

● Training & Coaching

Professional Experience

Freeman Health System, Joplin, MO

FPHO & Business Development Coordinator, Oct 2017 – Present Oct 2017 — Present

Enroll physicians, midlevel practitioners, and behavioral health providers in FPHO, managing delegated contracted payor credentialing and compliance.

● Contributed to manage provider enrollment and ensuring compliance for over 800 provider members across more than 50 insurance plans.

Marketplace Grant Coordinator, Jan 2017 – Oct 2017 Served as Licensed Insurance Producer in Missouri allowing coordination for Freeman Business Development to assist the public in navigating ACA Health Insurance Plan enrollment.

● Facilitated ACA Plans and organized community sessions to advise the public about ACA Health Insurance options and accessibility, leading to increased awareness and understanding in the area. RWI Benefits, LLC, Joplin, MO

Account Representative

Mar 2015 — Jan 2017

Oversaw and represented multiple funded entities across Oklahoma, Missouri, & Kansas. Led an array of responsibilities, including directing the company CRM website, overseeing ACA guideline compliance, scheduling appointments with insurance providers, communicating product offerings, conducting monthly travel for new hire enrollments, and organizing and presenting enrollment materials. Maintained continuous communication between providers and HR departments. Enabled enrollment processes and obtained quotes for upcoming year bids.

● Prepared ACA Compliance Presentation and participated in the 2016 OIGA Conference in Tulsa, OK.

● Attained federal compliance by completing 2016 1094-C and 1095-C IRS forms for all self-funded entities.

● Ensured federal compliance by preparing 2016 ACA Transitional Reinsurance Fee counts for six self-funded entities. Page 2 2

Opaa! Food Management, Inc., Galena, KS

Director of Nutrition Services

Jul 2012 — Nov 2015

Spearheaded initiatives to ensure consistent and equitable enforcement of company policies and procedures. Managed confidential access to sensitive employee data, including payroll and work comp information. Interacted with clients, showcasing professional appearance and robust public speaking and presentation skills. Oversaw employee training and development. Ensured full compliance with state and federal food service guidelines in collaboration with the school district. Conducted various auditing tasks. Engaged in weekly email correspondence with the school district superintendent and published monthly newsletters for the board of education, fostering strong relationships and ensuring client retention. Designed and launched company webpage linked to the school's website.

● Guided staff at two sites from 2012 to 2014.

● Secured Perfect Scores on Company STAR review in 2012.

● Successfully met Pursuit of Excellence targets for inventory, supply cost, food cost, participation, and labor from 2012 to 2014.

● Received extra reimbursement from KSDE in 2012 and 2013 for meeting nutrition standards with excellence.

● Showcased program to administrators from eight school districts in 2013, signing up seven new accounts and raising annual revenues by $4.25M.

● Attained Perfect scores on Federal and State Administrative reviews in 2013.

● Earned Bronze level Certification for excellence standards from HUSSC in 2013.

● Established three participation-based programs for USD #499 School District in 2013, leading to an annual revenue growth of $35K.

● Delivered program to school administration officials from six school districts in 2014, resulting in six additional district accounts for Opaa! Food Management Inc. and boosting annual revenues by $3.5M.

● Regularly featured in weekly Eagle Call from 2013 to 2014 as an outstanding director.

● Executed exclusive program developed by Opaa!'s business development team. Utilized products during bid negotiations and showcased at Missouri State Board of Education Conference. Products supported the onboarding of the first four districts in Oklahoma, leading to $2M increase in annual company revenue. Additional Experience

Preschool Para-Educator, K-12 Substitute and Lead Teacher Owner and Operator of VS Designs & Specialty Shoppe Interior Design Consultant, Sauer’s Furniture and Carpet in Girard, KS Education

Bachelor of Science in Family and Consumer Sciences, Interior Design Emphasis Pittsburg State University, Pittsburg, Kansas

Certifications

Missouri State Life and Health Insurance Producer, MO Department of Insurance, May 2015 35 total continuing education units from Kansas State Department of Education, Kansas Department of Education (KSDE), 2009 - 2012 25 total continuing education units from Missouri Department of Elementary and Secondary Education, MO Department of Elementary and Secondary Education (MDESE), 2012 - 2013

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