Jonathan E. Mandel La Mesa, CA *****

(***)- ***-*949 ad48et@r.postjobfree.com

Demonstrated experience and success in customer service and retail sales. Excellent organizational skills with attention to detail, ability to focus on the task at hand, and multi-task. Responsible for point-of-sale financial transactions. Ability to work independently, without supervision, or as part of a team. Exemplary verbal and writing skills.

EDUCATION

Point Loma Nazarene University, San Diego, CA

Bachelor of Arts Organizational Leadership/Minor Marketing

May 2024

EXPERIENCE

Water Conservation Garden, El Cajon CA Aug 2020-March 2022

Customer Service Representative

● Tasked with increasing yearly membership acceptance rate by an average of 54% while elevating daily sales production by a minimum of 43%.

●Streamlined outreach to potential clientele by emphasizing using Salesforce data software to track potential client interests. Organized client data using Salesforce and Microsoft Excel tools.

●Increased yearly membership retention rates by an average of 56.4%, including a 150% increase in more significant membership adaption rates for more expensive membership accounts.

BCBG, San Diego, CA Nov 2018-Feb 2020

Sales Associate

● Identified key areas of product sales potential in crucial market segments that had been stalling or in rapid decline.

● Helped create and facilitate a client account program, maintaining a customer outreach system and ongoing client engagement regarding specific product offerings aligned with clients' fashion interests and desires.

●Managed to increased storewide sales year-over-year by 28%, while reducing inventory surplus by 48%. Revenue increased on average by 8% per month.

Ben Mandel DDS, La Mesa CA Aug 2014-Dec 2018

Front Desk Receptionist

● Analyzed critical factors about the practices’ low retention rate of patients beyond their first one or two visits [to the practice].

●Tracked patient care using Dentrix software; created data chart outlining pertinent insights on patients who had not returned to receive dental care in one year or more. Devised a correspondence system, including sending out flyers, personal phone calls, emails, text messages, etc., to help entice patients to return to the practice.

●Succeeded in achieving a 32% patient return rate, leading to an average gross net earnings (per returning patient) of $4,688 for the dental practice.

Olga Mandel Attorney at Law, La Mesa CA April 2009-July 2013

Legal Assistant

●Developed a system to help categorize patient files to facilitate quicker and more accessible access for the attorney.

●Created a filing system based on the type of injury (of client); level of medical care received by the injured party; type of disability that the client had been receiving (state, federal, social security, etc.); legal correspondence from the court, and the opposing counsel; upcoming court dates; settlement conferences/offers from opposing counsel.

●The system saved the attorney an average of 3.5 hours daily in extraneous searches for relevant documentation.

White House/Black Market, Palo Alto June 2008-Dec 2008

Sales Associate

●Advanced strategic implementation plan toward elevating district-wide sales of evening wear by a two-fold margin while diversifying interest in often slow-selling younger market demographics.

● Coordinated bi-quarterly sales campaigns to increase in-person store traffic by a minimum of 34% while elevating customer purchase rate by at least 36%.

●Achieved a record increase in sales of over 1,500 additional units sold (compared to the year before), becoming the second-highest sales per volume store in the regional district.

ACCOMPLISHMENTS/SKILLS/CERTIFICATIONS

●Languages Spoken: English and Spanish

●Certified in Customer Analytics from The Wharton School of Business. Issued in May 2023.

●Certified in Google Analytics. Issued September 6, 2023.

●Certified in HubSpot Digital Marketing Certification. Issued in October 2023.

●Certified in HubSpot Content Marketing Digital Certification. Issued in November 2023.

●Computer Proficiency: Microsoft Office (Word, Excel, Outlook, Teams, and PowerPoint); Google Slides; Salesforce data entry software; Tableau data analysis software; Adobe Acrobat; Canva; Wix website builder; Dentrix dental software; and Logic musical recording software.

● Member of the Dean’s List at Point Loma Nazarene University, with a 4.0 cumulative overall GPA and 3.74 GPA in the Business Program

● Member of Alpha Sigma Lambda Chi Tau Honor Society. Invited January, 2024.

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