JULY DAVIS

**** **** ** ****, ** ***** 276-***-**** ad48en@r.postjobfree.com www.linkedin.com/in/july-davis- 74b60b14b/

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. EXPERIENCE

Customer Service Representative Teleperformance Warren, MI May 2021 – January 2022

• Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally

• Assisted customers with product selection and provided recommendations based on their needs.

• Provided excellent customer service to resolve customer complaints in a timely manner.

• Maintained detailed records of customer interactions, transactions, and comments for future reference.

• Resolved complex problems by working with other departments to provide solutions that meet customer needs.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Banking Customer Service Representative Advance Call Center Technologies Johnson City, TN December 2020 – March 2021

• Provided account information and answered customer inquiries in a timely manner.

• Resolved customer complaints or escalated them to the appropriate personnel as needed.

• Explained banking procedures and regulations to customers accurately.

• Maintained records of customer accounts including transactions and balances.

• Received telephone calls from customers regarding their accounts or services provided by the bank.

• Utilized various software programs including Microsoft Office Suite for data entry purposes.

• Conducted research into customer questions or problems using available resources.

• Provided excellent customer service by responding promptly to requests or inquiries. Technical Support Representative Teleperforomance Salt Lake City, UT May 2020 – November 2020

• Provided technical assistance to customers through phone, email, and chat support.

• Troubleshot customer inquiries related to software and hardware issues.

• Resolved escalated customer service issues in a timely manner.

• Diagnosed system errors and implemented solutions to resolve them.

• Maintained detailed records of customer interactions and transactions.

• Utilized remote access tools to connect remotely with customers' systems when necessary.

• Conducted research into product-related issues, identified solutions, and provided accurate information to customers.

• Handled customer service issues by providing guidance or escalating for advanced support.

• Assisted customers with diverse types of technical issues via email, live chat, and telephone.

• Walked customers through common phone hardware and software configurations to maximize service functionality.

• Supported customers with online billing, access, and account issues. JULY DAVIS

6311 Echo Rd Wise, VA 24293 276-***-**** ad48en@r.postjobfree.com www.linkedin.com/in/july-davis- 74b60b14b/

Chat Specialist GC Service Mesa. AZ

May 2018 – Nov 2018

• Resolved customer complaints in a timely manner while maintaining a positive attitude.

• Documented all customer interactions and inquiries in the ticketing system accurately and completely.

• Monitored chat queues for incoming requests from customers requiring assistance.

• Answered questions from customers that came in through the company's online chat feature.

• Used various skills to resolve problems in a reasonable amount of time. EDUCATION

Bachelor of Science in Technical Management DeVry University May 2021- May 2022

• GPA 3.54

Associates of Applied Science in Business Management & Accounting Independence University May 2017 Jan 2019

• GPA 3.12

SKILLS

Time Mangement

Scheduling

• Communication

Research

Technical Support

Critical Thinking

Retail Marketing

Prioritization

Leadership

• Attention to detail

Microsoft Office Suite

Call Center Operations

Problem-solving

Complaint resolution

Appointment Scheduling

Dispute Resolution

Active Listening

Problem-solving abilities

Client Relations

• Typing 32 WPM

Multi-Task Management

CRM Software

Conflict Resolution

Active Listening

AWARDS, ACCOMPLISHMENTS, AND HONORS

Dean List's Summer 2021

• Dean List's Spring 2022

• Dean List's Summer 2022

REFERENCES

• Available upon request

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