Harris Ufuoma Emekayobo

Lagos – Nigeria +*** 802-***-**** ad48em@r.postjobfree.com

PROFESSIONAL SUMMARY

Over a decade i have gathered several experiences in the world of tech, by completing courses both online and onsite, putting all i learnt in practice for over a decade, constantly working on improving my skills in computer repairs, networking, programing, customer satisfaction and even mastering the act of been a pro Tech. Support/I.T Specialist.

SKILLS

• Excellent Communication Skills.

• Attention to details.

• Knowledge of architecture processes and performance reports of operating systems.

• Implementing security of the network, data and its storage and communication systems.

• Ability to identify software needs.

• Knowledge of architecture processes and performance reports of operating systems.

• Easy adaptation to culture and new environment.

• Excellent problem-solving skills.

WORK HISTORY

Reime West Africa. Lagos State. Jan 2023 – Till Date Position: I.T Manager.

• Supervising daily operations of network and server infrastructure.

• Managing IT budgets, forecast, handling cash flow and enforcing cost-effectiveness.

• Assuring that IT activities are within the limits of applicable laws, codes and regulations.

• Implementing security of the network, data and its storage and communication systems.

• Monitor Sophos firewall for bugs and malware threats.

• Implementing security of the network, data and its storage and communication systems.

• Resolve tickets raise by users.

• Meet SLA time for every user ticket raise.

• Support to staff both onsite and virtually.

• Reset users access password and updating of user credential on database.

• Cleanup user directory on AD.

• Configure and deploy server and print server.

• Train team members on I.T related issues.

• Designate tasks for team members.

• Give reports on achievements and in coming innovations.

• Plan budget and price reduction in purchase of I.T infrastructures. Farerun Ltd. Federal Capital Territory. Nov. 2021 – Dec 2022 Position: Tech Support Specialist.

• Attended to backend.

• Configure new gadgets.

• Scrutiny of provider’s documents.

• Approving of provider account.

• Render support for staff and client onsite and remotely

• Testing app for bugs.

• Attending to users and providers compliant.

• Routine computer repairs and upgrade.

• Monitor app functionality.

• Working with developers as to communicating bugs to them. Sysmax Technologies Ltd. Federal Capital Territory. Dec. 2020 – Sept. 2021 Position: Tech Support Engineer (Head).

• Assign duties to team members.

• Supervise team members.

• Onboarding customers.

• Constantly providing support for clients and staff (Both remote and onsite)

• Configure routers, MI-FI, LAN, WAN and internet facilities.

• Install and setup new gadget.

• Review diagnostics and assess the functionality and efficiency of systems.

• Implementing security measures.

• Solve customer’s complain log.

• Database Management (MySQL)

Doyen Technologies and Infrastructures Federal Capital Territory. Feb.2019 – Nov. 2020 Position: Head of Tech Support Specialist.

• Offer technical support to staffs.

• Maintain internet connectivity, router configuration and troubleshooting.

• Backup company data.

• Troubleshoot glitches and other computer, networking and switch related problems.

• Work remotely to guide staff, clients and beneficiaries through the process of re-setting routers and resolving gateway issues.

• Teach staff how to use new gadget and software.

Hybrid Technologies Ltd, Federal Capital Territory. Apr. 2009 – Dec. 2018 Position: IT Support Specialist.

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

• Oversaw IT department operations and training.

• Led technology selection and rollout, focusing on organizational planning and supplier service- level agreements.

• Assisted in development of long-term strategies to grow department and resources.

• Created and terminated user's accounts from start to finish in business applications.

• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.

• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.

• Coordinated IT operations activities to deliver smooth flow of daily business needs.

• Oversaw development and implementation of improvements to support and network operations.

• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.

• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

EDUCATION

B.Ed. Primary Education Studies.

University Of Abuja, FCT, Nigeria. 2015 – 2019

SSCE

Lagos State Civil Service Model College, Lagos, Nigeria. 2000 – 2006 CERTIFICATION

DTP Certificate in Desktop Publishing. 2007

Goshen Computers & Technologies, Abuja, Nigeria.

Computer Networking: Advanced Diploma in Networking. 2008 Global Techs World Computer Institute, Lagos, Nigeria. Computer Engineer: Advanced Diploma Computer Engineer. 2008 Global Techs World Computer Institute, Lagos, Nigeria. CompTIA A+ Certification. 2021

Alison Online Certification.

Front End Developer (DevOps). 2022

Pirple Online Certification.

Sharp Multifunctional Photocopier repair: CR4 Technical. 2022 Sharp Dojo Certification.

References to be submitted on request

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