KALYNN JOHNSON

MANAGER,

BARTENDER, SERVER

936-***-****

ad48cq@r.postjobfree.com

About Me

Experience

The Honey Hole

Manager

I am an experienced and energetic candidate in

the hospitality industry with nearly a decade of

experience, ranging from hosting to management

positions. Seeking to leverage my skills in a new

environment and further my career opportunities.

Server/Floor Manager at The Honey Hole, Houston

Reached sales goals with intuitive approaches.

Increased sales goals with intuitive promotions and customer engagement.

Created functioning systems for Front of House employees to achieve goals and customer retention.

Implemented menu items that increased sales.

Scheduling.

Operated events outside of hours of operation to increase/meet sales goals.

December 2020 – January 2023

Server Lead/Bartend Lead at Prey, Houston

Top seller of the restaurant for the year as a server. Reinstated and helped enforce rules of the restaurant. Responsible for delegating server duties and ensuring their completion. Responsible for checkouts and money handling.

Responsible for bottle count/inventory.

Implemented menu items that increased sales.

Prey

Lead Server/Lead Bartender

Operated quickly and efficiently.

Operated cash registers and POS systems accurately and efficiently.

Exceeded customer service expectations by providing friendly and courteous service.

Adjusted drink recipes to customers' preferences.

Upsold additional drinks and food items to customers, increasing overall sales by X%.

Used conflict resolution techniques to diffuse tense situations. January 2020 – December 2020

Five Central

Cocktail Server/ Bartender

2017 – 2020

Restaurant Server at Phil and Dereks, Houston

Handled customer complaints and concerns professionally and timely. Memorized orders and accurately delivered them to customers. Managed a section of the restaurant efficiently, resulting in increased customer satisfaction.

Developed strong relationships with customers by providing excellent service, increasing repeat business.

Upsold additional items to customers, resulting in a X% increase in average check size.

Proactively suggested alternative menu items when items were unavailable.

Phil and Dereks

Server

Education:

2017 – Present

Texas Southern University, Social Work

Effective Time Management

Critical Thinking and Problem

Solving

Conflict Resolution

Teamwork

Communication

Problem Solving

Creativity

Time Management

Leadership Skills

Adaptability

Customer Service

Ability to Work Under

Pressure

Ability to Work in a Team

Communication Skills

Leadership

Ability to Multitask

Active Listening

Critical Thinking

Good Team Player

Fast Learner

SKILLS

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