MARY B. KANGA

Raleigh, NC 215-***-**** ad48cj@r.postjobfree.com

Summary

Goal oriented critical thinker, who is comfortable leading teams in any process by offering excellent project management, multi-tasking, and communication skills to coordinate multiple projects with competing demands. Develops sound decisions in high-pressure settings and utilizes analytical thinking skills to troubleshoot and resolve any obstacles. Effective communicator with strong customer service skills and a servant leader.

Skills

Presentation Skills

Written and Verbal Communication Skills

Project Management

Management/ Leadership Skills

Coaching and Mentoring Skills

Innovative Thinker

Web Programming (HTML, CSS, SQL, JavaScript)

Project Coordinator

Billing Specialist

Data Entry

Microsoft Office

Customer Service Specialist

Education and Training

Drexel University - Philadelphia, PA Certificate

Medical Billing and Coding, 03/2015

Community College of Philadelphia - Philadelphia, PA Associate of Arts

Liberal Arts, 12/2010

Northeast High School - Philadelphia, Pa High School Diploma

06/2004

Certification

Certified Scrum Master (CSM), Scrum Alliance – 2022

Web Developer (HTML, CSS, JavaScript) -2024

Experience

SPRINKLER DIVISION SERVICE COORDINATOR 01/2022- 12/2023

ADT Commercial- Clayton. North Carolina

Communicate with customers and coordinate repairs with the scheduling team.

Coordinate material ordering with our purchasing team members.

Ensure that deficiency repairs and service work orders are complete for billing.

Managed billing/ invoices and monitored quality assurance.

CUSTOMER SERVICE SPECIALIST 06/2017 - 12/2021

Cube Smart Self Storage - Exton, Pennsylvania

Consulted with customers to resolve service and billing issues.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Provided outstanding service to new and long-standing customers by attending closely to their concerns and developing solutions.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

POLICE DISPATCHER 12/2016 - 06/2017

Philadelphia Police Dept. - Philadelphia, PA

Maintained contact with units on assignment to deliver further assistance and support when needed.

Tracked call logs and data at the end of shifts to enter in computer systems.

Answer community wide calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.

Dispatched police, fire, and EMS units to respond to emergent situations with established procedures.

Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.

TERMINATION SERVICES COORDINATOR 05/2016 - 12/2016

Contract Callers Inc. - Huntingdon Valley, PA

Tracked changes in computer system to keep records current and accurate.

Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Managed daily delivery and work schedules to maximize coverage.

Reviewed routes, daily traffic, and weather conditions to adjust plans, meeting daily requirements and service needs.

Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.

TELE-COMMUNICATOR/PUBLIC SAFETY DISPATCHER 11/2011 - 07/2015

Drexel University - Philadelphia, PA

Used radio, telephone, and computer system to update first responders with additional information.

Managed emergency phone calls calmly and obtained pertinent information with a composed approach.

Took caller information, read associated computer information, and documented vital details in call tracking and assignment system.

Collaborated closely with team members to deliver project requirements, develop solutions, and meet deadlines.

Mentored junior team members and managed employee relationships.

SALES ASSOCIATE/CASHIER 04/2007 - 08/2011

Charlotte Russe - Bensalem, PA

Exceeded sales goals by %20 and improved profitability by aligning sales strategies and business plans with market trends.

Maintained professional network of potential clients and business opportunities.

Developed and implemented latest sales strategies to update product lines and improve showcase appearance.

Analyzed business and sales targets using critical thinking skills.

Prospect for new business using databases and other strategies to generate sales.

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