Licensed Insurance Agent, Excellent Customer Service, Bilingual (Span)
Resume:
Milly Reyes
Loudoun County, VA
ad48ch@r.postjobfree.com
To Whom It May Concern:
A resume can only illustrate experience, yet it often lacks the personal touch and enthusiasm that truly defines a candidate. I believe that my passion for this industry sets me apart and would make me a valuable addition to your team. I hope you will consider me as a candidate to interview based on the below.
With a career steeped in mortgage lending and insurance with a passion for delivering exceptional client experiences, I am confident in my ability to contribute effectively to your team and exceed company goals.
Throughout my professional journey, I have honed my skills in meeting organizational objectives, managing priorities in fast-paced environments, and fostering positive relationships with clients and colleagues. My ability to adapt to various personality types and work seamlessly both independently and in team settings has consistently resulted in successful outcomes and client satisfaction.
I am eager to bring my expertise in products and knowledge to contribute to your team's success.
I would welcome the opportunity to further discuss how my background, skills, and enthusiasm align with your company’s needs. Thank you for considering my application. I look forward to the possibility of contributing to your team.
Respectfully,
Milly Reyes
Milly Reyes
Loudoun County, VA
ad48ch@r.postjobfree.com
EDUCATION
GEORGE MASON UNIVERSITY Fairfax, VA 1998 – 2004
Bachelor of Arts, Communications – Concentration in Public Relations Coursework:
Marketing: Principals of Marketing, Consumer Behavior, Marketing Management, Internet Marketing Communications: Interpersonal Communications, Business & Professional Communications, Rhetorical Analysis, Organizational Communications, Mass media & Society
PROFESSIONAL EXPERIENCE
Licensed Insurance Agent (P&C & Life & Annuities / Active License) Prestige Insurance Services, Inc 2023 - 2024
● Specialize in Trucking policies
● Gather information and complete detailed Questionnaires for Commercial Business, Commercial General Liability, Trucking, Professional Liability, and Property and Casualty prospects
● Quote prospects across the board with carriers offered - Erie, Progressive, National General, AIC, including brokers such as McNair, Dynamic, Cover Whale, Commonwealth Underwriters, etc.
● Create and present proposals to prospects
● Bind policies, send confirmation docs, along with Welcome emails, thank you cards, schedule follow ups for cross-selling opportunities
● Initiate and complete current clients’ annual policy review, also for cross-selling or upselling opportunities for retention
● Maintain a detailed spreadsheet keeping track of all prospects, including a separate section for Life insurance prospects (including potential savings for those with multiple P&C personal lines
● Quote term life prospects and present comparable options
● Set up medical exams, follow up, and represent final quote, then bind Licensed Insurance Agent (P&C & Life & Annuities / Active License) Allstate Insurance Agency – Claudia Cornejo 2022 – 2023
● Prepare Proposals for Personal Lines, including Home, Auto, Specialty Auto, Umbrella, Boat
● Prepare Proposals for Life insurance policies, mostly term
● Service existing clients with endorsements, as well as cross sell Loan Partner II
Annie Mac Home Loans 2021 - 2022
● Right hand for high producing Loan Officer/Sales Manager (90% Purchase volume)
● Manage pipeline between $6M - $10M (only one Loan Officer), with add on Loan Officer’s as volume increased
● Build relationship with clients beginning at the application phase, transitioning to processing, and working with Loan Processor to ensure all conditions are not only received in a timely manner
● Weekly pipeline calls with Loan Processors to review each loan file
● Review Underwriting Conditional Approvals and confirm conditions requested line up with any updated guidelines
● Keep Buyers Agent updated on status/process and updating Listing Agent as told
● TBD Pre-Approvals: review 1003, collect core documents, complete income calculations and submit to Underwriting directly (skipping processing since not a live loan). Loan returns with a TBD Approval and Underwriting team would then accept a 15-day Closing since a bulk of conditions are collected prior to locking loan.
● Order WVOE upfront and appraisal
● Coordinating Closing Gift Basket drop off with Title Company
● Managing and submitting Loan Officers expense report for reimbursement (marketing and client gifts) Loan Officer Assistant
Caliber Home Loans Fairfax, VA 2019 – 2021
● Target the Hispanic community by coordinating Realtor meetings with Loan Officer to present products offered and benefits
● Work with group of Realtors with high volume purchases and maintain a high refinance pipeline with current book of business
● Complete 1003 with borrowers in person or over the telephone, collect core documents, review and upload to portal
● Order WVOE upfront, as needed
● Maintain Realtors and borrowers updated throughout process
● Work as processor’s right hand in collecting conditions when volume is high (previous experience on operations side)
● Income calculations to confirm prequalification
Licensed Commercial Assistant Account Manager (P&C License) SAHOURI. Insurance & Financial Mclean, VA 2018 – 2019
● Develop relationships with current clients for retention
● Service current book of business by conducting insurance reviews, up-selling, cross-selling
● Quote new business: Builder’s Risk, Restaurants, HOA/Condo Associations, Small Business’, General Commercial
● Create Exposure Workbooks
● Work with Underwriters to negotiate pricing for client
● Renewal templates for current clients
Milly Reyes
Loudoun County, VA
ad48ch@r.postjobfree.com
Loan Officer Assistant
Flagstar Bank Reston, VA 2018 – 2018
● Sales support to seven Loan Officers
● Review 1003 applications, collect core documents, review for accuracy and update application as needed
● Work hand-in-hand with Loan Processor to move file toward final approval and meeting both closing deadline and lock expiration
● Manage marketing material and assist with different marketing strategies to gain new and/or repeat business Mortgage Sales Assistant
Capital One Bank Tysons Corner, VA 2014 – 2018
● Sales support to three + Loan Officers with volume of $10M average
● Review core documents received, upload to portal and ensure file is complete prior to submission
● Submitting loan file to Operations department
● Take ownership of file and develop relationship with Loan Processors and Underwriters to work as a team toward same goal
● Point of contact for borrowers to keep updated on process and request any pending items needed for final approval Mortgage Banking Assistant
JPMorgan Chase Bank Falls Church, VA 2013 – 2014
● Sales support for two Loan Officers (average of $2.5M+ monthly volume each)
● Review 1003 for accuracy, prepare and submit loans for Quality Review
● Work hand-in-hand with Processors and Underwriters
● Maintained Quality Review first time PASS and customer satisfaction scores well above average Sr. Loan Processor
JPMorgan Chase Bank Falls Church, VA 2011 - 2013
● Conduct Welcome calls, Status Calls and Closing Calls
● Communicate to borrowers their loan approval status and request outstanding conditions
● Maintained a pipeline of 40+ Full Documentation loans
● Work with Loan Officers and Underwriters to meet guidelines and request exceptions with applicable
● Prepare and submit loans to Underwriting, Audit and Closing department to meet deadlines Floor Manager / Host Manager
Sequoia Washington, D.C. 2011 - 2014
● Prepare Host schedule
● Ensure exceptional guest experience
● Provide immediate attention to any challenges and/or customer complaints
● Work as a team with staff to make sure the shift runs smoothly Realtor / Assistant to Broker
Marathon Real Estate Springfield, VA 2006 – 2008
● Prospect
● Contact Leads and determine their needs
● Show Properties
● Follow up with Clients
● List Properties
● Submit short-sale Packages
● Prepare Sales Contracts and Listing Agreement
Office Manager / Loan Processor
1st American Mortgage, Inc. / 1st Fidelity Financial, LLC Fairfax, VA 2003 – 2005
● Support Loan Officers with marketing strategies
● Quickbook – company expenses
● Initial new hire paperwork and submit payroll
● Organize/coordinate meetings with Account Executives
● Follow up with Real Estate Agents and clients
● Structure loan, obtain third party verifications, request conditions from borrowers, prepare file for the closing department once final approval issued
SKILLS **Fluent in Spanish**
Microsoft Office, Calyx Point, Microsoft Agent Gateway, Siebel Platform, Data Ease, Chefmod, Timetrax, CLOSR, Zippy, Empower, LoanTrac, Salesforce, Encompass, EPIC, Advisor Pro, Agent Gateway, Applied EPIC
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