TONI L. HYNES

Blair, NE *****

ad48cg@r.postjobfree.com 402-***-**** www.linkedin.com/in/tonihynes/

Training Leader/Project Management Professional, Establishing Protocols, Change Management, Process Improvement and Design

Results-oriented and organized Professions with demonstrated strength in ambulatory software implementation, process evaluation, quantitative and qualitative problem solving, and functional support of fully integrated electronic health record, practice management and interoperability solution, increasing profits. Proven results developing, managing and maintaining implementation project plans and documentation, guiding multiple projects simultaneously, improving client satisfaction. Known for leadership and collaboration with cross-functional teams of all levels, conducting formal presentations to management, and consulting with third party vendors, enhancing quality.

Expertise Includes:

• Project Management • Training and Development • Account Management

• Organizational Leadership • Software Implementation • Process Improvement / Redesign

• Change Management • Personnel Management • Operations / Consulting PROFESSIONAL EXPERIENCE

PRACTICE MANAGEMENT INSITUTE 2018- YTD

INSTRUCTOR AND CONSULTANT SAN ANTONIO, TX

Practice Management Institute® work with health care systems, hospitals, medical societies, provider organizations, and learning institutions nationwide to provide training for administrative staff working in outpatient facilities. Classes address the latest updates relevant to medical office coding, billing, operations and compliance.

Quick Med Claims 2019-2020

OPERATIONS GENERALIST – Omaha, NE

Part-Time Position

Provided general support for Ambulance Billing Company. Responsible for Compliance Auditing of Claims submitted. Reviewed Patient Payment Plans and provided non-compliant patients to the Collections Specialist. Provided follow up on outstanding claims for payment status. Updated all Client Contact Information into NetSuite and follow up. Contacted Clients who had not submitted Patient Care Reports in a timely manner.

EMS Billing Services, Inc. 2017-2019

INSTRUCTOR AND CONSULTANT – Omaha, NE

Part-Time Position

Business and HR Consultant for Ambulance Billing Company. Reviewed workflow and made recommendations for improvement. Created and Implemented Policy and Procedures, Employee Handbook, Orientation Plan, Implementation Project Plan, Sales Turnover Report. Created and Implemented Performance Improvement Plan. Conducted staff development training sessions. Responsible for staff recruiting, hiring and onboarding. Lightbeam Health Solutions 2015-2017

Project Manager/Account Manager – Irving, TX

Provide Population Health Management Solutions to Clients to improve the health of the patients within a given population while assisting in the lowering of costs for the services provided. Manage complex projects and related project implementation plans, utilizing Smart Sheets. Weekly Communication with Clients

Care Management

GPRO Reporting

HCC Coding

Risk Stratification

Patient Engagement

Quality Measures for ACO and HEIDS

CATHOLIC HEALTH INITITIVES, Denver, CO 2014-2015

National Epic Training Manager

Training Manager for large Healthcare Organization with facilities nationwide. Implementation of EHR in large hospital systems. Interviewed, hired EHR Supervisors, Instructional Designers, both FTE and Contract Labor, including oversight of orientation plans, mentoring, coaching and development, annual reviews and first tier HR related Issues. Responsible for contract negotiations with vendors, project planning and management, analysis and on-going benchmark reporting. Managed 50+ FTE's and 50+ Contracted Employees over the past year. Managed Credentialed Training Program in 3 markets. Creation and submission of annual training budget.

• Authored department policy and procedures.

• Implemented productivity tracking metrics

• Increased local cross market communications

• Increased revenue/profits for active implementation by restructuring the timing and delivery of training. Savings of over $.5 million on current implementation in progress

• Began the Online Learning Program targeted specifically at residents and medical students to reduce classroom face to face training time

• Implemented HealthStream LEARN system

• Implemented and trained Clarity for Project based time reporting

• Oversight of Epic Curriculum Re-writes and Training Environment Build (MST)Member of the Pilot CHI National Program for Exceptional Leaders NEXTGEN HEALTHCARE INFORMATION SYSTEMS, Horsham, PA 2006 – 2014 Implementation & Training Manager 2007 – 2014

Implemented centralized trainer-scheduling system, including protocols, decision trees. Interviewed, hired PM and EHR Implementation Specialists Nationwide. Managed 30+ Implementation Specialists, including overall orientation plans, mentoring, coaching and development, annual reviews, first tier HR related issues. Prepared and submitted Monthly and Quarterly Reports to upper management.

• Met quarterly team billable hours and overall productivity goals for implementation team by monitoring daily and weekly staff hours posted to SAP, ensuring all billable/productivity hours captured for tasks completed.

• Increased revenues/profits and client satisfaction by increasing billable hours and productivity, cross training staff, working with prospects and sales representatives in team approach, quoting, training and winning business.

• Resolved scheduling conflicts by coordinating with Project Management Staff, ensuring all projects progressed on schedule.

• Improved training and methodologies provided to clients by collaborating with Corporate Training, utilizing client survey feedback, identifying needed improvements to staff for implementation and/or new products released, overseeing and approving training schedules, ensuring correct skill level chosen, meeting client needs and timelines.

• Met or exceeded team goals for client assessment satisfaction targets per quarter by providing excellent customer service, providing high scopes on quarterly and annual client surveys representing overall KLAS scores.

• Enriched staff quality by creating and implementing Policy and Procedures for Implementation Specialists training teams, holding monthly team meetings, including team building and training skills improvement, collaborating with corporate training on annual training meeting agendas, determining scope and nature of training provided.

• Identified need for centralized scheduling system for resources by piloting and implementing centralized scheduling system for resources, creating task tracking policy and procedures, streamlining processes.

• Addressed and resolved escalated client training related issues via Support Tickets by scheduling additional training for client, and/or creating Project Plan, maintaining client satisfaction.

• Maintained client relationships by collaborating with business partners and consultants on external staffing needs as necessary, discussing client needs, recommending appropriate Implementation Specialists, and applicable training.

• Enhanced customer relations by assisting in planning and hosting national user group meetings. Project Manager, 2006 – 2007

Led 20 – 25 NextGen® EPM / NextGen® EMR implementations simultaneously, ranging in size from 1 location / 5 providers to 60 locations / 200 providers. Oversaw and owned assigned projects, scheduling and tracking of all tasks to completion, and customer issue resolution. Supervised team of 4 Implementation Specialists, including scheduling, reviewing of timesheets and HR related items. Prepared weekly / monthly / annual reports for company and clients. Evaluation and redesign of ambulatory workflows using Lean Six Sigma methodologies.

• Improved cross-functional team management by coordinating efforts of internal departments, required for project, such as interfaces, conversions, training.

• Enhanced PM/EHR software implementation by utilizing knowledge of equipment interfaces, application interfaces, and application conversions, transitioning from existing application to new, interfacing with existing medical equipment for results, populating EHR.

• Traveled to client sites for on-site project management kick off and other scheduled meetings, including pre workflow analysis, creation of project timeline, go live support, and post implementation follow up.

GREENWAY MEDICAL TECHNOLOGY, Carrollton, GA 2002 – 2006 Project Manager

Managed and tracked all tasks involved in a client’s deployment of the PrimePractice® Electronic Practice Management (EPM) product. Greenway's solution, called PrimeSuite, is a Web Browser- based Ambulatory software suite that includes Integrated Practice Management (PrimePractice®), EHR (PrimeChart®) and Managed Care solutions. Accounts ranged in size from 1 provider with a single location to 20 providers with multiple locations.

• Improved project management by analyzing client business needs, determining project scope, equipment purchase, server table builds, end user training, transitioning and supporting all within timeline required and within budget set forth during sales cycle.

• Maintained workflow by managing 6 - 10 projects simultaneously, with indirect management of resources / trainers required for each of the projects, coordinating between ancillary departments such as migration and logistics for product implementation, providing remote support for each project after go live until final transition to support team.

• Developed and facilitated customized training for both classroom and distance learning via virtual meeting solutions for all staff members: physicians, nurses, check-in / check-out, medical records staff, managers, supervisors, schedulers and coders.

• Enriched accuracy and workflow by spearheading development of internal guidelines, processes, standard operating procedures, and training documentation.

• Enhanced staff quality by assisting in hiring, developing, and mentoring of Client Services team members, designing, and providing web-based training for co-workers on product functionality for CEU credits.

ADDITIONAL RELEVANT EXPERIENCE

PRACTICE MANAGEMENT INSTITUTE, San Antonio, TX

Consultant / Instructor

ALEGENT HEALTHCARE SYSTEMS, Omaha, NE

Operations Manager

QUALIFICATIONS

Project Management: 20+ years Project Management experience, Dynamic team leader with a sense of urgency, Strong presentation and communication skills, Autonomous and detailed project manager, Customer service and problem-solving skills including ability to delegate and multitask, Ability to develop and maintain realistic schedules

Training: 20+ years Training and Development experience Management: 20+ years Management Experience, Coaching, Mentoring, Staff Development

Applications: Microsoft Outlook, Microsoft Office, Microsoft Project, WallChart, NextGen Applications, Greenway, PCN, SAP, Concur, SalesForce, Healthstream, Epic, Clarity, Smart Sheet, NetSuite, Lytec, Rescue Net People Soft, Quickbooks, ADP

EDUCATION

Pre-Nursing, University of Nebraska – Lincoln, Lincoln, NE ACCOMPLISHMENTS

ASTD Training Certification

Team Lead Alegent Quality Initiative Task Force

JACHO and Rural Health Care Accreditations

Certification in Medical Coding and Office Management Staff Development Courses – Management

NextGen NCP Certification

CHI Exceptional Leaders

Epic

Disney Leadership Certification

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