Thomas Conteh

Glenolden, Pennsylvania 215-***-**** ad48cc@r.postjobfree.com www.linkedin.com/in/thomasconteh Attained the Google IT Support Professional certificate, showcasing mastery in technical support. Excelled in roles across healthcare, transportation, and marketing industries, driving a 30% decrease in data entry errors, managing a fleet of 1000+ rides, and achieving a 35% growth in market share. Known for optimizing processes, fostering teamwork, and delivering exceptional service. RELEVANT SKILLS

● Technical Support and

Troubleshooting

● Ticketing System Management

● User Training & Support

● Operating Systems Installation

● Customer Service Excellence

● Networking Solutions

● Software installation &

Configuration

● Installing Systems

● Teamwork & Collaboration

● Domain Name System (DNA)

● Empathy & Relationship

Building

● Effective Communication

● SoftwareInstallation

● System Administration

● Windows & Linux Proficiency

CERTIFICATES, EDUCATION

Merit America • Virtual January 2024

Google IT Support Professional Certificate

Additional Skill Development: Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts.

RELEVANT EXPERIENCE

Share Ride Driver • Lyft, Philadelphia, Pennsylvania December 2018–Present

● Orchestrated strategies to uphold a 5.0-star rating by prioritizing customer satisfaction, garnering 100% positive feedback and establishing the company as a trusted industry leader known for exceptional service quality.

● Introduced a real-time monitoring system for vehicle diagnostics, enabling prompt identification and resolution of maintenance issues; this initiative resulted in a 20% decrease in vehicle downtime, enhancing overall fleet productivity.

● Boosted operational efficiency by 30% through the successful integration of GPS technology into route planning and tracking systems, resulting in reduced fuel consumption and improved delivery times.

● Drove a 15% surge in referrals by orchestrating targeted marketing campaigns that showcased Lyft services' unique value propositions, resulting in a significant increase in new customer acquisition and loyalty.

● Excelled in navigating the scheduling demands of the transportation sector, maintaining a consistent average of 70 rides per week, highlighting and efficiency in service delivery.

● Streamlined transportation operations for a monthly average of 280 passengers, resulting in a 20% reduction in wait times and a 15% increase in overall passenger satisfaction scores. Certified Nursing Assistant • Little Flower Manor, Darby, Pennsylvania September 2016–Present

● Orchestrated seamless collaboration among six healthcare departments, resulting in a 15% enhancement in overall patient care.

● Implemented GE Carescape technology, maintaining a 98% compliance rate and empowering healthcare professionals.

● Spearheaded a sophisticated monitoring system, reducing response time by 25%.

● Conducted monthly training sessions for staff on new technology implementations, improving workflow efficiency by 30%.

● Supervised the well-being of 50+ patients per week, providing individualized care and support; facilitated multidisciplinary care conferences to foster treatment collaboration, ultimately improving patient outcomes and safety standards. Market Manager • Yemgaft Enterprises, Freetown, Sierra Leone January 2008–July 2015

● Led market research initiatives, driving a 20% surge in product adoption.

● Achieved a 15% increase in engagement and conversion rates through data-driven marketing campaigns.

● Directed contract restructuring efforts with suppliers, securing a 15% cost reduction through volume discounts and revised payment terms, resulting in $200,000 in annual savings and increased profitability.

● Mentored and coached a team of junior members on best practices in project management, resulting in a 25% increase in team productivity and a collective improvement in project delivery timelines.

● Captured a 25% increase in market share through targeted promotional strategies.

● Managed a team of 16 marketing professionals, ensuring cohesive strategy implementation.

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