Susan Hinojosa

*** **** ***** ********** ** ***** 412-***-****

ad48bf@r.postjobfree.com

Objectives

Seeking a Position with your company

Qualifications

Licensed Motor Vehicle Damage Appraiser for the state of Pennsylvania

Excellent organizational and administrative skills

Effective interpersonal communication skills

Self motivated and confident in making independent decisions

Confident in disassemble and reassemble of vehicles due to repair, estimate and/or completion

Able to repair, sand, mask, buff and refinish vehicles

Knowledgeable and certified in Metallux,PPG and Sikkens refinish systems

Work Experience

Office/Body shop Manager/Assistant Manager 2001-Present

Processed account receivables and payables for business

Proficient at using QuickBooks

Prepared weekly payroll, maintain account receivables and payables

Conducted a continual contact with customers and insurance companies on vehicle status

Assessed and prepared estimates and followed up on supplements on damaged vehicles

Experienced and knowledgeable with using CCC 1 software

Managed a continual workflow to ensure timely turn a rounds on repairs

Scheduled repairs and followed through repair cycle

Maintained hands on through out scheduling, customer contact, and repairs

Perfom all refinish procedures

Office/Body shop Assistant Manager 1998-2001

Assisted in maintaining accountability for incoming and outgoing accounts

Made initial contact with customer and kept an even flowing work load through repairs

Assessed and prepared estimates on damaged vehicles

Team Supervisor 1996-1998

Supervised and evaluated two to three person crew on job performance

Developed and maintained a daily log

Monitored and recorded daily time sheets

Communicated with customer (payment/problem solving situations)

Cash Accounting Clerk for five facilities (Data clerk) 1991-1993

Reviewed and computed daily cash and sales reports

Completed and received direct delivery invoices and reviewed receiving reports

Maintained the branch freight registers

Processed transfer vouchers and refund vouchers

Calculated and entered payroll

Military Police Corps 1987-1991

Completed Basic Training and the U.S. Army Military Police Corps Course at Ft. McClellan, Alabama

Served as Military Police at several facilities to include Germany during Operation Desert Storm

Received several accommodations for outstanding service

Education

High School, Diploma, Turtle Creek, Pa

Diploma for Basic Law Enforcement (US Army)

ICAR Platinum Status

Pennsylvania Motor Vehicle Physical Damage Appraiser License

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