JUNE MCKIERNON
Calgary, AB 403-***-**** ad48bc@r.postjobfree.com
As a seasoned professional with 11 years of management experience, I am committed to driving results through self-disciplined leadership. My focus on branch operations, cost management, and strategic workforce planning maximizes efficiency. I am enthusiastic about coaching to professional development, emphasizing both individual and branch goals, and maintaining an unwavering dedication to delivering outstanding customer service. Additionally, I bring 6 years of experience in Compliance Review, where my expertise in risk management ensures effective fraud detection and deterrence.”
SKILLS
• Quality Assurance
• Performance Tracking
• Analytical
• Office 365
• Microsoft Office
• Anti Money Laundering
• Budget Control
• Process Improvement
• Results Driven
• Risk Management
• Responsible
• Empathetic
• Collaborative
• Time Management
• Leadership
• Engagement
• Adaptability
• Service Excellence
• Curiosity
• Strategic Thinking
• Communication
• Organizational Effectiveness
• Compliance Oversight
• Communication
• Coaching
• Organizational Change
EXPERIENCE
Scotiabank Business Controls Specialist – Compliance 05/2017 – 03/2024
• Supporting partners by ensuring that client documents prepared by branch staff align with regulatory requirements, internal policies, and established procedures.
• Reporting defects and trends to branch management for correction and coaching opportunities.
• Identifying gaps during compliance review with recommendations to implement process improvements, thereby mitigating reputational and financial risk.
Scotiabank Manager Customer Service 04/2006 - 07/2012 / 07/2014 - 05/2017*
• Fostering a culture of excellence in customer service.
• Providing individual and team coaching to ensure alignment with goals and performance objectives, while fostering continued professional development and garnering commitment for change initiatives.
• Conducting workforce planning to ensure optimal scheduling of part-time front-line staff during peak periods, enabling outstanding service delivery and goal achievement.
• Managing branch expenditures, ensuring adherence to allocated budgets outlined by head office across all general ledger accounts.
*07/2012 to 07/2014 - I assumed and maintained the role of Assistant Manager Alternate Delivery, bridging the two-year gap in my tenure as Manager Customer Service. Scotiabank Assistant Manager Alternate Delivery 07/2012 - 07/2014
• Managing a team of fourteen administrative specialists.
• Coaching individuals to prepare and present product knowledge meetings biweekly to develop skills for potential future rolls within the organization.
• Reviewing Investment reports, Revolving Credit and Deposit Accounts opened through Alternate Delivery Channels ensuring accuracy.
Scotiabank Financial Advisor 04/2000 - 04/2006
• Examining clients' overall financial situations and offering tailored solutions to meet their specific needs. Global Link Communications Accounting Administrator 03/1998 - 04/2000
• Aiding in the amalgamation of the accounting system of a newly acquired oilfield service company. EDUCATION
2014/03 VitalSmarts Crucial Conversations
2000/09 University of Calgary Fundamentals of Accounting 1998/04 Institute of Canadian Bankers Canadian Securities 1997/10 Institute of Canadian Bankers Business Communications LinkedIn Learning – Dedicated focus on professional and personal development. Developing a Learning Mindset Being an effective leader Being an effective team member Delivering a Customer First Experience MILESTONES
Establishing a collaboration between the service and sales teams led to a remarkable 128% increase in staff referrals from quarter two, reaching an impressive year-end outcome of 170%. Encouraging development and change initiative through exceptional team leadership and effective project execution. Achieved a 12.23% improvement in KPI average and a 13.58% increase in Case average by developing an XL Sheet to monitor daily totals. Facilitated a team meeting to introduce and clarify the benefits of daily tracking. LANGUAGES
• English – Fluent
VOLUNTEER
Pathway and River Clean up.
City of Calgary Environment 05/2017 - Present
Taking pride in our community. Each year volunteers help remove litter in Calgary's parks, green spaces and along three hundred kilometres of pathways and riverbanks.