MELISSA AGUIRRE

Business owner/Supervisor/Mentor

Recruitment Representative/Sales

OBJECTIVE

To obtain a position where I can contribute to the company’s success by utilizing strong leadership skills, solid operation processes, and superior customer service. To help cultivate and mentor relationships within the unit and collectively in the market while building partnership in the community that will help solidify our position in the market and the surrounding community by exceeding customers’ needs and expectations. Looking to continue to contribute to this organization to build a career to bring my talents to our diverse community and challenge the health care industry status quo with innovative testing’s that puts people first.

SKILLS & ABILITIES

BUSINESS OWNER/MENTOR/SUPERVISOR/PASTOR

(FROM 1994 TO PRESENT)

People centered Manager experienced in building high performance teams through consistency in processes and with the focus on customer service. High level of awareness in safety standards, compliance, and regulations. Ability to develop people, have total team engagement, and grow talent. Maintain and improve company in the market by delivering a predictive, professional, and efficient environment that will build loyalty from our base. Proven success managing book of business, Effective communication skills both written and verbal, ability to deliver results in a fast paced, competitive market, excellent time management and organizational skills, proficient in Microsoft Office . Able to educate, instruct and upsell all assigned and newly generated accounts in assigned territory, Act as a liaison between the client and the operations team, provide ongoing service and problem solution to customer base, recommend solutions that are client focused and persuasive.

MEDICAL CENTER HOSPITAL

(1994-1997)

Perform procedures which include venipuncture, capillary puncture, and bedside testing. Responsible for accurate patient identification and proper labeling of specimens at the bedside, communicate with patients, doctors, and other hospital staff. Responsible for registering Dr orders. Lab Assistant help process lab specimens to designated areas, Microbiology, charting patients results and filing medical documents.

UNITED BLOOD SERVICES

1997-2005)

Managing daily operation activities of assigned Donor Care Fixed sites and/or mobile team. Implement assigned policies and ensure compliance with the enterprise, SOP,FDA, and AABB standards. Ensures successful blood collection operations to support achievement of collection goals and budget. Provide staff development, employee engagement and mentorship. Bring compliance issues to management . Supervise, direct, and evaluate the work of assigned in center /or mobile workloads. Ensure effective hiring, training, professional development, and retention of competent staff. Assure the satisfactory operation condition, maintenance and repair of all assigned equipment and vehicles. Financially responsible for company credit card purchases associated with collection events.

Perform all duties at the discretion of management, as assigned.

UNITED BLOOD SERVICES DONOR RECUTITMENT

(2005-2013

Life saving mission by achieving individual monthly and annual blood donation collection goals within an assigned territory across a set of blood drive accounts.

Proven success managing book of business, Superior customer service skills with the ability to build trust in relationships between company & blood drive coordinators. Effective communication skills both written and verbal. Territory base included Carlsbad New Mexico & surrounding areas, Odessa Tx, Ft Davis Tx, Alpine Texas, and surrounding areas. Schedule Blood drives 90 days out . Responsible for achieving quality and efficiency metric goals. Responsible for Donor outreach( prospect ) in surrounding areas. Strong organizational skills and attention to details.

CITY OF ODESSA – MEDICAL ASSISTANT

2013-2014

Perform procedures which include venipuncture, capillary puncture, and bedside testing. Responsible for accurate patient identification and proper labeling of specimens at the bedside, communicate with patients, doctors, and other hospital staff. Responsible for registering Dr orders. Lab Assistant help process lab specimens to designated areas, Microbiology, charting patients results and filing medical documents.

Administered injections, performed Laboratory results with laboratory equipment (urines, Chemistry, Hematology. Performed quality control on equipment, filing, billing, and registering Dr. Orders.

JOEYS FOOD TRUCK-OWNER & OPERATOR

2013-PRESENT (part time)

Locally owned Authentic Mexican homemade food. Prep of food items prior to food service, cook our menu to order on the food truck. Always provide exceptional customer service, educate customers about our menu items. Follow sanitation and food safety guidelines, providing guest with information regarding our food products. Providing the best TOTAL experience in the business. Able to develop and maintain a positive working relationship with employers and work as a team. Able to work well under pressure under fast paced environment. Team environment while utilizing strong customer service skills to analyze customer-related situations, act and ensure a best-in class customer experience.

LABCORP

2021 TO PRESENT

Perform blood collections by venipuncture, collect specimens for drug screens, paternity tests etc.., perform data entry of patient information in an accurate and timely manner. Process billing information and collect payments when required, prepare all collected specimens for testing analysis, maintain patient and specimen information specimen logs, travel to additional sites when needed.

O

C O N T A C T

ad48an@r.postjobfree.com

432-***-****

4405 Esmond Drive Odessa Tx 79762

E D U C A T I O N

ODESSA HIGH SCHOOL

1989

ODESSA COLLEGE

Phlebotomy Certificate

Computer Course

1994

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