Kasie Singleton
Rogersville, TN *****
ad48a7@r.postjobfree.com
An energetic, compassionate, and very skilled individual with a passion for helping people and making a positive impact on the world.
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Working Solutions - United States
February 2023 to Present
Assist turbo tax customers with all tax needs via webcam, chat and phone. Quickly solve issues to increase a positive experience. Takes ownership of all calls or escalates to management Stay at Home Mom
Kasie’s - Rogersville, TN
August 2021 to Present
I started a family and stayed home to parent my child. CSR - Customer Service Representative
ResultsCX - Fort Lauderdale, FL
June 2021 to February 2022
I assisted Medicare beneficiaries with their needs to help them in there journey to recovery! From answering questions to updating their profiles to scheduling doctor and transportation appointments. Very rewarding. • Booked appointments • Assisted customers with a warm and professional attitude • Processed orders • Assisted customers with questions • Handled emails, inbound calls, and outbound calls • Kept records of customer complaints • Assisted customers with questions Customer Service/ Shipping Investigations
Majorel - united states, Arizona
January 2021 to June 2021
Shipping investigations. Receive task and quickly solve the issue or escalate it to the correct dept. 6 month contract.
Homemaker and Mother
Rogersville, TN
March 2020 to January 2021
Self Employed Owner/Operator
Kasie's Creations - Rogersville, TN
February 2008 to March 2020
Designed custom hydro dip film for atv, motorcycles etc.. I done everything from start to finish for the customers and their needs. I marketed and advertised my business. I also kept up with all the business inventory and billing needs.
Die Caster
Assured Castings - Rogersville, TN
February 2004 to December 2008
Poured hot metal into machines for car parts/ gear housings. Education
High school diploma
Cherokee High School - Rogersville, TN
August 1994 to June 1997
Skills
• Computer Skills
• Microsoft Outlook
• Customer support
• Customer Service
• Microsoft Windows Server
• Salesforce
• Communication Skills
• Google Suite
• Help Desk
• Order Entry
• Filing
• Negotiation
• Upselling
• Google Docs
• Research
• Mac OS
• Microsoft Excel
• CRM Software
• Microsoft Office
• Microsoft Windows
• Microsoft Powerpoint
• Account Management
• Linux
• Remote access software
• Live Chat
• Customer service
• Account management
• Google Suite
• CRM software
• Hospitality
• Negotiation
• Typing
• Windows
• Order entry
• Research
• Salesforce
• Sales
• Live chat
• Documentation review
• Personal assistant experience
• Photography
• SAP CRM
• Direct sales
• Cold calling
• Microsoft Windows Server
• Upselling
• Google Docs
• Microsoft Excel
• Microsoft Word
• Customer support
• Dispatching
Certifications and Licenses
Driver's License
June 2022 to June 2026
Assessments
Verbal communication — Proficient
October 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Case management & social work — Proficient
June 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Basic computer skills — Proficient
October 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Office manager — Proficient
January 2023
Scheduling and budgeting
Full results: Proficient
Written communication — Proficient
November 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Home health aide skills — Proficient
January 2023
Providing care to patients in a home setting
Full results: Proficient
Administrative assistant/receptionist — Proficient May 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Technical support: Customer situations — Proficient February 2022
Responding to technical support situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.