Reema Fernandes

E X ECUTIVE ADMIN AND CUSTOMER

S E RVICE

Details

Al Mankhool

Dubai

United Arab Emirates

+971*********

ad489m@r.postjobfree.com

NATIONALITY

Indian

Links

Reema Fernandes (LinkedIn)

Skills

Microsoft OfWce pord

Comyuter Skills

Fast Learner

AbilitP to pork Under vressure

Customer SerBice

Communication Skills

AbilitP to Multitask

Hobbies

xook Reading

TraBeling

Listening to Music

Profile

5 Pears of e yerience in customer serBice and administration.w AbilitP to carrP out all wthe administratiBe task Hith a great smile and ensure deyartments function Hith zero errors and ma imum cooyerationw Employment History

Admin & HR Assistant / Secretary, Rely Industries., Dubai national industrial park

MARC• 2 0 2 2

, Maintaining yhPsical and digital yersonal records like wwwemyloPment contracts& licenses

, Coordination Hith the vRO team for all licensing& reneHal& wwwwand Bisa yrocesses

, Ordering ofWce suyylies and keeying inBentorP of stock

, CloselP Horking Hith •.R - Oyerations deyartment

, Uydate calendar and schedule meetings

,AnsHering yhone calls& reylPing messages and taking care wwwof interqofWce corresyondencew

, Encoding ERv for the factorP labors and keeying record wwwof oBertimew

, Organizing meetings& agendas& and ayyointments

, vreyaring and distributing reyorts& memos& and

wwwcorresyondence

,Created and maintained an emyloPee handbook and other •R documents& ensuring comyliance Hith comyanP yolicies and legal re—uirements Customer Service Representative /Administrator, World Trade Center, Dubai

S E v T EMxER 2 0 2 0 J /ANUARY 2 0 2 2

,•andle customer comylaints

,vrocessing forms& ayylications& and re—uests

, Ordering ofWce suyylies and keeying inBentorP of stock

, Maintaining records and Wles

,Organizing and Wling documents in yayer or electronic wwwform

, Uydate calendar and schedule meetings

,FolloH communication yrocedures& guidelines& and

wwyolicies

Front Desk, Guest service agent & Marketing, Grayton Hotel Dubai, Dubai AvRIL 2 0 1 9 J MARC• 2 0 2 0

, DeliBering mail and messages

w, Accommodating general and uni—ue re—uestsw

, Manage registration cards and uydate them in the wwsPstem

w, vrocessing guest yaPments.

w, •andling Sales and Marketing for the hotelw

w, Make Marketing calls and inform the e isting and neH guest about the yromotion and deal and maintain customer relations Front Desk & Concierge, Taj Exotica Resort & Spa,, Goa AvRIL 2 0 1 7 J /ANUARY 2 0 1 9

, pelcome guest uyon their arriBalw

, •andel ReserBation and bookingw

, •andel front desk &yreyare kePs - Manage checkqin ’checkqoutw

,Take uy calls for booking transyortw

, vroBide information about the hotel& aBailable rooms& rates& and amenities w, Understand customerGs needs and yroBide them Hith yersonalized solutions bP suggesting actiBities and facilities yroBided bP the hotelw Customer service and Telly sales, Nature Gift wellness, Goa F E xRUARY 2 0 1 6 J MARC• 2 0 1 7

w, Make Marketing calls

w, Distributing information and selling yroduct

w, vroBide serBice to neH and old customersw

, Uydates calls& manage the call data chart

w, Take uy incoming calls and hely the customers to get wwwwthe best yroduct Sales on call.

Education

10 Grade, St Theraza's convent high school, South Goa India

/ UNE 2 0 0 3 J MAY 2 0 1 2

Holy Trinity higher secondary school, Goa

/ UNE 2 0 1 3 J MAY 2 0 1 5

Hotel Managment and Administration, Bharathi University, Goa AU8UST 2 0 1 6 J MAY 2 0 1 H

References

Dr Wes Harry from world trade center

ad489m@r.postjobfree.com

Contact this candidate