Dawna Harris

Personal Objective

* ** * ************ ***** with experience in service, online support, being a fun

expert and the inner dynamics of individuals and families looking for fun, comfort and

safty in thier vacations. I regularly receive feedback for my professionalism, attention

to detail, and response time to the people I serve. My goal is to use my current skills

and expertise to continue my personal and career growth within Camival,

Related Work Experience

Fun Expert Agent — Carnival

October 2021 « Present

Responsibilities:

+Provide precise details about ship layouts and safety features

Present cruise product features, benefits and pricing

+ Promote inclusiveness and diversities through ships inclusion

Assisting in booking and maximizing guests vacation opportunities

Learning individuals and families needs to plan and book their dream vacation

Resorts Expert — Disney

October 2010 — January 2021

Responsibilities:

+Provided insight into park operation hours and activities within those hours

+Recommending best resort options for individuals and families needs and abilities

+Assisting in reservations for activitie

ind dining experiences

Learning individuals and families needs to plan and book the magical vacation of

their dreams

Education

Cross Keys Highschool Brookhaven, GA - Diploma

Graduation Date: 1995

Kennesaw State University Kennesaw, GA—Bachelors of Science

Graduation Date : 2003 Major- Sociology Focus:Woman’s and Family Studies

844 Eagle Glen xing

Woodstock, Gorgia

678-***-****

Dawna921@yahoo.

om

SKILLS

De-escalation

Empathy

Attention to detail

Leadership

Communication

Patience

Pride in work

Software

Microsoft

EPP

IKNOW

NAVIGi

Avaya

Disney booking

software

Disney knowledge

base

Contact this candidate