Kenneth S. Mitman

*** **** ******

Emmaus, PA ***49

Home: 610-***-**** Email: ad488j@r.postjobfree.com

PROFILE

A highly motivated Relationship Management and Sales professional with 15 years' proven experience in exceeding goals and objectives. · Strong aptitude for thinking analytically and conceptually. · Skilled in planning, coordinating, and executing business plans across organizational channels (sales, marketing, purchasing, finance) to drive efficiency and profitability. · A team player routinely sought by others for insight and guidance.

PROFESSIONAL EXPERIENCE

Harte Hanks (Sales Development Representative)

January 2024

As a Sales Development Representatives I focused on generating business opportunities with new and existing customers. I identified, contacted, and qualified potential customers using pre-sales and sales-engagement tools. This program is focused on Digital Business Solutions. Daily activities include calling, emailing, and social selling. As a member of the team, I worked closely with multiple team members to ensure sales goals are met.

Willis Towers Watson (Customer Service Representative)

September 2023-December 2023

Interacted with customers to address their concerns, answer their questions, and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns.

Concentrix

(Customer Service Representative)

April 2023-May 2023

Assisting customers with troubleshooting and any other problems they may have run into.

Data entry of necessary information into the database.

Resolved customer information and complaints.

Responded to claim inquiries.

De-escalate situations and get the customer back on the right track.

BroadPath (Customer Service Representative)

January 2023- March 2023

Provided answers to complex customer questions requiring immediate resolution.

Answered phones and assisted clients with changes.

Explained products and benefits.

Maintained up-to-date knowledge of customer accounts.

Federal Corporation – Center for Disease Control (Customer Service Representative)

June 2021-August 2021

Provided education about the Covid-19 vaccine and provided information on vacation site locations. Answered questions concerning the virus- and virus-related questions.

Olympus Corporation Center Valley, PA (Customer Service Representative)

April 2021-June 2021

Oversaw the processing and fulfilment of customer orders and responded promptly to customer requirements, inquiries, and requests. To provide an exceptional level of customer service by answering “inbound” calls quickly and efficiently to achieve the most optimal level of satisfaction for our customers.

KAB Distributors Inc Emmaus, PA (Customer Service Representative)

May 2020-September 2020

Delivered and merchandised company products to grocery retailers in an established route.

Loaded the van at the end of each workday in preparation for the next day's route and schedule.

Delivered products to assigned stores in territory. Checked product in with store receiver. Merchandised product at stores as per Account Managers instruction.

INTEGRATED ACCESS CORPORATION Wayne PA

October 2010 – April 2020

Inside Sales Representative (Pharmaceutical)

Responsible for Business-to-Business (B2B) outbound sales calls, to new and existing customers on behalf of our largest, Fortune 1000 and most highly recognized client brands in both the pharmaceutical and food service industries.

•Responsible for managing the sales cycle from start to close, all over the phone.

•Managed a robust sales pipeline, creating opportunities and increasing customer demand for our clients' products.

•Exceeded quota year over year.

•2012 & 2013 Privigen Telesales Superior Product Performance Award

ADT SECURITY SERVICES INC Allentown PA February 2008 – December 2009

Security Solutions Consultant

Provided fire and security solutions in a highly entrepreneurial and fast-paced environment to both the residential and small business segments.

•Drove sells within assigned territory, maintaining and exceeding sales quotas.

•Identified prospects utilizing creative lead generating techniques.

•Presented sales presentations and proposals to prospects.

•Post installation follow-up.

INVISIBLE FENCING of the LEHIGH VALLEY Whitehall, PA November 2007-January 2008

Pet Solutions Specialist

Provided “in-home” consultation for pet containment and behavior needs. Recommended and sold the appropriate solution. Designed and customized layout for the electronic pet fence based on the customer's specific requirements.

Additional responsibilities included Marketing, Prospecting, Dog Training, and Installations.

•Drove sales and displayed product value through onsite dog training demonstrations.

•Maximized available marketing tools: lead boxes, referrals and trade events to secure new business prospects.

•Provided high quality installations and training to exceed customer satisfaction and increase referrals.

•Analyzed, diagnosed, and corrected system problems with Invisible Fence customers.

DUN & BRADSTREET Bethlehem, PA October 1995 – November 2007

Relationship Manager, Middle Market, Small Business, Domestic & International Solution Center

Managed $2.5 million portfolio of approximately 500 Middle Market (Fortune 1000) customers. Cross-sold and upsold into accounts. Demonstrated direct business value of D&B products to customers by researching, understanding, planning, and presenting Risk Management, Finance, Marketing, Sales, Purchasing and Technology solutions.

•Increased customer retention by quantifying product value, presenting ROI, helping customers understand new products, and stimulating customers’ product usage.

•Drove retention and revenue growth by cultivating long-term client relationships, performing needs analysis, understanding customers’ goals, and building trust.

•Exceeded performance metrics for: increased sales, new customer acquisition, portfolio coverage, productivity, and time management by applying customer and industry research to creating franchise/penetration plans

•Presented value to credit risk management solutions to CEOs, CFOs, CIOs, Controllers, and accounting personnel.

•Developed new sales plans by extensively researching various industries, economic conditions, and trends.

ACHIEVEMENTS

• Recognized for successfully achieving “Exceeding 50 & 4” (50% closing and 4 self-generated leads)

• Increased sales by 8.3% and led channel in portfolio penetration by leveraging sale force automation tools; with focus on campaign contact strategies using customer intelligence/knowledge data.

• Penetrated 80% of accounts and recognized as the “Top Performer in Credit Teleweb” by converting customers in a new product initiative.

• Grew year-over-year revenue and sales (10-12% annually) for 8 straight years while reducing customer cancellations.

• Increased sales and penetration by analyzing customers’ industries, market, products, growth, trends, and current needs and developing strategic plans.

• Earned “Revenue and Sales 100% Club” recognition in 1998, 1999, 2000, 2001, 2002, 2004, 2005, 2006, 2009 for achieving sales goals. • Led development of new marketing strategies, sales contests, and incentive structure to drive incremental growth in existing accounts.

• Exceeded performance metrics for: increased sales, new customer acquisition, portfolio coverage, productivity, and time management by applying customer and industry research to creating franchise/penetration plans.

TRAINING

Enterprise Sales Training: 50+ training courses taken on sales methods, products, solutions, software, etc.

IMPAX: 4-week sales training class

SOFTWARE KNOWLEDGE

Microsoft Office Suite, Access, Siebel, Oracle, Salesforce.com

EDUCATION

AS, Specialized Business, Major: Accounting, Allentown Business School, Allentown, PA

Contact this candidate