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EXPERIENCE

April 2017 - June 2023

District Sales Manager Metro by T-Mobile Hartford, CT

+ Set clear objectives and helped team members develop plans to achieve

quotas

Led. coached and developed employees to achieve sales goals.

Tracked and analyzed weekly sales reports, implemented corrective

action plans and streamlined sales operations

Trained and mentored sales team members in customer relations,

customer service and product placement

Exceeded national customer satisfaction surveys for 5 consecutive

years,

Created and maintained sales environment to support business

objectives

August 2014 - November 2018

Housekeeping Supervisor Residence Inn Marriott Windsor, CT

Supervised and supported housekeeping personne! to maximize quality

of service and performance

Verified each completed room against standard plans to maintain

consistency.

Collaborated with front desk to respond promptly to guest requests and

promote positive experience.

Established hands-on, proactive management style to facilitate

improvements to workflow and room turnover.

Communicated guest service scores to drive improvement and higher

guest satisfaction

Collaborated with multiple departments to maximize workflow and

efficiency

Monitored cleanliness of lobby, swimming pool and other common areas.

+ Communicated with maintenance team on damages to repair.

EDUCATION AND TRAINING

June 2017

Emergency Medical Technology

Stone Academy, East Hartford, CT

June 2015

High School Diploma

East Hartford High School, East Hartford, CT

Contact this candidate