Customer Service Admissions Advisor
Resume:
Hairl Morris, MBA
Admissions Advisor
Louisville, KY 502-***-**** ad4868@r.postjobfree.com
PROFESSIONAL SUMMARY AND KEY SKILLS
Dynamic, savvy, MBA-educated professional with extensive experience working in institutions of higher learning establishing relationships and serving as a point of contact for prospective students and their families, answering inquiries, and providing information about academic programs, and admission requirements. Highly skilled. at managing admission applications of students and assisting students through the admission process, reading, reviewing, interviewing, references, and making admission recommendations based on admissions criteria. Demonstrated ability to work independently and present information to small and large groups, and individuals from diverse backgrounds. Adept at utilizing data-driven insights to assess the effectiveness of recruitment strategies and make informed decisions and possessing a growth mindset and commitment to lifelong learning with the ability to master new systems, processes, and technologies quickly.
Customer Service Relationship Building Student Recruitment Research and Data Analysis Critical Thinking
Problem Solving Communication Team Collaboration Time Management Reliability Organization Attention to Detail Cultural Competence
PROFESSIONAL EXPERIENCE
Career Break 01/2017 – Present
Intentional pauses in career to focus on full-time caregiving; parted with the previous organizations on good terms and excited and energized to return to work.
Adult Admissions Officer 06/2015 – 06/2016
Sullivan College of Technology & Design; Louisville, KY
Interpreted and responded to student inquiries regarding admissions and registration and general college policies and procedures.
Gathered information from students to understand and evaluate individual circumstances.
Analyzed relevant policies, procedures, and guidelines to determine the best course of action for the student.
Reported and managed finances for each student enrollment funding.
Enrollment Recruiter and Advisor 08/2007 – 03/2010
Ashford University, San Diego, CA
Recruited and developed graduates and prospective online students.
Excelled in product knowledge and customer service.
Reported and managed finances and company numbers.
Data entry that involved utilizing Microsoft Office
Assisted in the development of student retention strategies.
ADDITIONAL RELATED EXPERIENCE
Life & Health Insurance Agent New York Life Insurance Company, Louisville, KY
Provided service to clients’ changing insurance needs by selling life, health, and disability insurance.
Approach potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being.
Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
Completed coverage by delivering policies, planning future follow-up visits, and evaluating needs.
Determined clients’ particular needs and financial situations by scheduling fact-finding appointments; determined the extent of present coverage and investments; ascertained long-term goals.
Component Testing Lab Operations Manager Donan Component Testing Lab, Louisville, KY
Identified inefficiencies and made recommendations for process improvements.
Implemented a new outlook outreach program for post-delivery follow-up and new business development.
Oversaw new inventory, ordered new equipment, and scheduled repairs for damaged equipment.
Held bi-weekly employee meetings to give information, take feedback, and provide updated training.
Effectively controlled costs and developed operations budget.
TECHNOLOGY SKILLS
Task and Project Management Software: Microsoft Office (Word, Excel, PowerPoint); Blackboard
EDUCATION
Master of Business Administration Ashford University, San Diego, CA
Bachelor of Science Campbellsville University; Campbellsville, KY
REFERENCES
Aubrey Short, MML
YouthBuild, Executive Manager
ad4868@r.postjobfree.com
Albert Stobbe
Manager, New York Life
ad4868@r.postjobfree.com
Kendrick Watson, BS
In-School Security, JCPS
ad4868@r.postjobfree.com
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