Erica A Johnson

**** ****** **** ***.** Fort Washington, MD 20744 240-***-**** ad484x@r.postjobfree.com

Profile

Friendly, engaging team player, and leader able to inspire staff, patient, and family members to ensure the highest level of care for the patient and family. Detail oriented and experienced technician that is very passionate about the service and care of patients. A multi-tasker who excels at inspiring great customer service and patient satisfaction.

Experience

REHAB TECHICIAN/PEDATRIC TECHICIAN MEDSTAR HEALTH NATIONAL REHABILITATION HOSPITAL WASHINGTON DC OCTOBER 2022- PRESENT

·Works with and assists physicians and nurses and provides technical support for patient care.

·Assists patients with activities of daily living (ADLs) and personal hygiene, including bathing, mouth care, dressing, skin care, positioning, feeding, ambulation, toileting, and range of motion activities. Assists with patient mobilization and rehabilitation, use of crutches and walkers, and transfer/transport of patients in wheelchairs and stretchers.

·Collects specimens; performs venipuncture/phlebotomy; obtains EKGs; applies electrodes and initiates physiologic monitoring equipment; and inserts intravenous (IV) catheters, changes of IV sites and dressings, and routine inspection of IV sites.

·Accurately takes and records patient’s vital signs, height and weight, pulse oximetry, point of care and waived testing (i.e., finger sticks for glucose monitoring/Accucheck, urine dipstick, hemoccult) and other pertinent information in the patient’s health record.

·Maintains the cleanliness and safety of patient environment by distributing and changing linen/towels, removing used meal trays, checking bed siderails and safety restraints, etc. Assists with environmental services support such as linen management, trash removal and cleaning patient rooms.

·Assists with the transport of patients to other departments.

EMERGENCY ROOM TECHNICIAN PRINCE GEORGES HOSPITAL TRAUMA CENTER MAY 2006 – OCTOBER 2022

·Works with and assists physicians and nurses and provides technical support for patient care.

·Reports on the condition of the patient to the appropriate supervisor and other staff members.

·Cleans and stocks carts, rooms, and changes linen, as required.

·Assists with the transport of patients to other departments.

·Assists with resuscitation / CPR and emergency airway procedures.

·Assists with obtaining and documentation of vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.

·Assists in obtaining 12-lead EKGs, discontinuation of peripheral IV and heparin/saline locks, maintenance

· and care of specimens for laboratory analysis.

·Assist with wound care, insertion of Foley catheters, and nasogastric tubes. Decontaminates all equipment, instruments, and supplies.

·Assists with positioning patients, application of orthopedic splints and dressings.

·Establishes a rapport with the patient and family to learn what is the most important to them in their hospital experience and their preferences. Communicates findings to the appropriate healthcare team members.

· Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff. Works with individuals or departments to limit or resolve delays in service and communicates delays to patients and families.

·Acts as an intermediary to Hospital Administration on behalf of patients and their families.

·Interprets philosophy, policies, procedures, and services to patients and their families as well as visitors.

·Makes follow up phone calls to discharged patients and solicit feedback about their hospital experience and forward any clinical questions to the appropriate manager.

·Educates health care professionals and employees on the varied ways to humanize a patient’s experience based on feedback from individual patients and their families.

· Uses findings from analysis of trends in complaints to mentor individuals and departments to develop appropriate service action plans.

·Triages issues to billing or risk management to ensure better service to our customers.

· Achieves department/organization outcomes.

· Interacts with patients/families/customers and utilizes feedback to improve and reinforce satisfaction.

PART-TIME POSITION AS A PYSCH TECHNICIAN-BEHAVIORAL HEALTH JOHN HOPKINS HOSPITAL OCTOBER 2009 – FEBUARARY 2011

·Assisted in the treatment of people with mental illnesses or developmental disabilities.

· Worked side by side with doctors and other medical professionals as trusted helpers including carrying out instructions, psychiatric technicians are important observers.

·Carried out first-hand experience with patient’s hour after hour allows them to witness behavioral ups and downs.

·Utilizes performance measurement to improve patient/customer outcomes.

·Meets department/organization quality goals.

· Assesses patient or family questions and concerns and develops a plan to address needs.

·Communicates information to appropriate person(s) in appropriate time frames to meet patient or family questions, concerns, and/or expectations (Validation through feedback from supervisors, peers, personal knowledge, or family interview regarding the work performance).

· Initiates patient or family concern reports, as appropriate, when issues arise.

·Incorporates key concepts into communication with patient and family.

· Consults, collaborates, and cooperates with colleagues, peers, supervisors, and other health care providers in a professional manner to improve the quality, effectiveness, and efficiency of patient care.

·Provides input into opportunities for system improvements.

·Collects data about patient care problems, prepares reports, analyzes trends, and reports information to appropriate departments for action.

·Understands and performs role in emergency situations (i.e.: Disruptive individuals, internal/external disaster, CPR, code Adam).

Education

HIGH SCHOOL GRADUATE JUNE 1986 MCDONOUGH HIGH SCHOOL, POMFRET, MARYLAND

CERTIFIED NURSING ASSISTANT CERTIFICATE SEPTEMBER 2005 PRINCE GEORGES COMMUNITY COLLEGE, LARGO, MARYLAND

Skills & Abilities

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·Proficient with Bedside Care

·Excellent interpersonal and communication skills

·Experienced Technician

·Fun and energetic

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