John Barboza

**** ** **** *** ***. 14-909-***-****

Baldwin Park, CA 91706 ad4842@r.postjobfree.com

• Summary

Experienced professional with over ten years’ experience in management, administration, debt counseling, client financial independence and customer service. Strengths include scheduling, working independently, working quickly, attention to detail, helping executives organize their calendar, strong organizational skills, and preparing reports for presentations. Possess excellent oral and written communication skills with an ability to find creative solutions to complex problems.

• Experience

03/2016- 03/2023

Ancra International Azusa, CA

Quality Analyst

•Assist human resources manager with vetting candidates, pre-interviewing to confirm they are a good fit for job offer

•Maintain spreadsheet and database, handle/copy/file legal documents: passport, work visa, green card, driver license, social security card

•Schedule job interviews and follow up with confirmation calls

•Send notices of rejections and/or follow up interviews with candidates

•Scan workorders and shippers for inspectors and continue checking, scanning throughout the day

•Put together cert packages showing traceability of parts assembled for vendors who request them

•Coordinate Material review board; manage parts that are discrepant and get them dispositioned by engineers

•Coordinate calibration of company tools with outside vendors

•Scan purchase orders into the archive, digitize paper documents

•Write up orders for supplies as needed

•Label chemicals received for assembly with traceability such as purchase order, expiration date and lot number, remove chemicals due to expire within 30 days

•Proficient at ballooning drawings; capturing dimensions using Inspectionxpert software 06/2015- 03/2016

Lifetime Solutions Inc./Rainsoft

Sales Rep Victorville, CA

•Generate sales and earn commission based on sales, motivate clients by engaging with them.

•Drive to assigned location throughout southern California.

•Do comprehensive water tests for homeowners showing the benefits of the water filtration system.

•Explain whole range on products to clients and help the client decide which system fits their needs based on water usage.

05/2006- 06/2015

Springboard Non Profit Company and MMI Non Profit Company, a subsidiary of Springboard

Support Counselor II Riverside, CA

•Generated thousands of dollars in revenue for the company by fair share, a commission paid by creditors for debt collected on their behalf.

•Coordinated stipulated agreements for accounts in legal status, as negotiated with creditors.

•Respond to client/creditor inquiries through inbound/outbound calls, written correspondence or email.

•Manage active Debt Management Plan accounts.

•Counsel clients desiring to add debt to their DMP.

•Explain service features and client responsibilities to clients.

•Explain creditor concession policies and DMP benefits to clients.

•Maintain accurate and complete records including client notes, correspondence and document imaging.

•Conduct research and resolve client/creditor issues related to their DMP.

•Resolves rejected proposals with clients and creditors.

•Make proactive contact with clients who have missed payments.

•Handle escalated complaints, research and/or challenging calls.

•First contact for clients and creditors with questions/concerns over multiple phone lines as well as online chat.

•Schedule appointments for all offices.

•Provide accurate information in compliance with NFCC guidelines.

•Identify client’s problems and concerns regarding their debt management program and offer appropriate solutions.

•Inform the public of the requirements of various types of counseling programs (Debt Management, Bankruptcy, Foreclosure Prevention and Reverse Mortgage)

•Familiar with agency fee schedule.

•Accept payments for services.

•Record and compile client information for tracking purposes. 07/2006- 03/2010 Melting Pot

Hospitality Specialist Manager Rancho Cucamonga, CA

•Assign all side work and daily cleaning tasks.

•Operated and maintained a clean work environment.

•Made schedule for all hosts.

•Trained new hires to company standards using handouts, books and videos.

•Encourage good performance by offering incentives for positive customer comments, such as 2 hours off with pay for each positive comment.

09/1997- 12/2005 Macy’s West

Men’s Fragrance Counter Manager San Bernardino, CA

•Helped department manager with scheduling of employees.

•Made sure all employees had updated customer’s clientele profile.

•Assigned projects for down time such organizing stock.

•Created incentives for employees who successfully completed sales goals such as free fragrance.

•Knowledgeable in all areas of stocking, inventory, sales, customer assistance. 05/1997- 07/1997 Bank of America

Bank Teller Rialto, CA

•Helped customers manage their finances.

•Provided customers with a variety of bank services (Secured/Unsecured Loans, Financing and Credit Cards)

•Responsible for balancing large sums of money.

11/1996- 03/1997 Inland Presort

Mail Room Clerk Redlands, CA

•Operated a computerized sorting machine and prepared bundles for delivery.

•Hand sorted unreadable mail.

•Gathered correspondence and distributed accordingly.

• Education

Rialto High School Rialto, CA

General Education Coursework

Southern New Hampshire University New Hampshire

Business Administration

Bachelor degree

Computer Skills

Proficient in Microsoft Word, Excel, Outlook, Powerpoint, Paragon Financial System, Springnet Financial System, Intranet, Inspectionxpert software.

• References

Robert Rossato

Vice president, Ancra

International

(626)765-

4800

Todd Jasper

Lifetime Solutions Manager

(951) 515-

6494

Susanne Nunez

Human Resources, Ancra

International

(213) 500-

3046

Contact this candidate