Rosalin Hammonds

Memphis, TN *****

Overton Highschool Dipolma 2008

ad4835@r.postjobfree.com

Experienced and reliable customer service officer with extensive experience providing assistance in an office setting. A solid team player with an outgoing, positive demeanor and proven skills in developing great customer service relationships. Skilled at being attentive and an active listener to customers, providing the highest level of empathy for customers. Organized and independent with a keen eye for detail, high energy and very career oriented. Career driven and open to opportunities to grow. SeAuthorized to work in the US for any employer Work Experience

Sales Representative

AT&T - Memphis, TN

January 2022 to November 2022

Adhered to company initiatives and achieved established goals. Listened to customer needs to identify and recommend best products and services. Maximized sales by keeping areas tidy, fully stocked and correctly priced.

Drove substantial sales through suggestive selling and by promoting add-on purchases. Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

Operated register, handled cash and processed credit card transactions. Developed key customer relationships to increase sales. Developed customized sales techniques to successfully sell and upsell services to new and existing clients. Produced sales documents, finalized deals and filed records. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. Drove sales of company products and services by meeting with customers using strategic and organized approach. Posed as models for advertising, artistic creation and display of goods. Engaged casual shoppers to provide information about featured products and recommend merchandise, Patient Care Assistant

First Choice Healthcare - Memphis, TN November 2021 to November 2022

• Performs patient care responsibilities considering needs specific to the standard of care for patientʼs age • Provides morning care which may include bed bath, shower or whirlpool, oral hygiene, combing hair, back care, changing bed linens, cleaning table and bedside stand, straightening room and other general care as necessary throughout the day

• Provides evening care which includes hands/face washing as needed, oral hygiene, back rubs, peri- care, freshening linen, cleaning overbed tables, straightening room and other general care as needed • Notifies appropriate licensed personnel when patient complains of pain

• Answers patient call lights, anticipates patientʼs needs and makes rounds to assigned patients. Call Center Representative

Digital Media Solutions - Memphis, TN August 2021 to November 2021 Reached out to customers after completed sales to suggest additional service or product purchases. Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer. Engaged in conversation with customers to understand needs, resolve issues and answer product questions. Seized opportunities to upsell products, maximizing revenue. Asked probing questions to determine service needs and accurately input information into electronic systems. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Built sustainable relationships and engaged customers by going extra mile. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support. Warehouse Worker

Tailored Staffing Services - Memphis, TN June 2021 to October 2021 Compiled, sorted and filed records of product orders, business transactions and other activities. Examined packages and goods for damage and notified vendors of replacement needs. Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment. Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance. Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas. Packed and labeled merchandise to prepare for loading and shipment to customers.

Patient Care Assistant

MIDSOUTH HEALTH & REHABILITATION CENTER - Memphis, TN December 2019 to October 2021

• Provides general nursing care: positioning patients, lifting and turning patients, applying/utilizing special equipment, assisting patients with the bedpan, commode; assists ambulating patients.

• Checks patient for reddened areas or skin breakdown and reports to RN or LPN.

• Obtains and records temperature, pulse, respirations, blood pressure, weight, intake and output

• Demonstrates an ability to be flexible, organized and function under stressful situations.