Christine Russ

Houston, Texas

832-***-****

ad482w@r.postjobfree.com

Dedicated and results-oriented Technical Support/Customer Support Representative with a proven track record in delivering exceptional customer service and leading teams to success. Seeking a challenging role that leverages my technical expertise, problem-solving skills, and managerial experience in a customer-centric environment.

SKILLS

• Technical Troubleshooting

• Customer Relationship Management

• Team Leadership

• Training and Development

• Conflict Resolution

• Communication Skills

• CRM Software Proficiency

• Process Improvement

• Customer Satisfaction Enhancement

EDUCATION

Houston Community College - Houston, TX

Martin Van Buren High School - Queens, NY

EXPERIENCE

FMA Alliance Houston, TX Feb 2022 – Dec 2023

Customer Support Manager

• Led a team of 15 customer support representatives, providing coaching and mentoring to enhance performance and ensure customer satisfaction.

• Developed and implemented training programs for new hires and ongoing professional development for the team.

• Oversaw the resolution of escalated technical issues, ensuring prompt and effective solutions.

• Collaborated with cross-functional teams to streamline processes, resulting in a 55%. improvement in customer issue resolution time.

Sonic Hockley, TX Oct 2020 – Oct 2021

Multi-Unit Manager

• Ensured operational excellence across multiple Sonic Drive-In locations.

• Lead and motivate a team to deliver exceptional customer service.

• Managed inventory, ordering, and financials to drive profitability.

• Implemented company policies and procedures to maintain brand standards.

• Collaborated with cross-functional teams to drive business growth. Costco Houston, TX Nov 2017 – Sep 2019

Logistics Administrative Clerk

• Accurately input and maintain logistics-related data in electronic systems.

• Organized and updated databases, spreadsheets, and records to ensure information integrity.

• Collaborated with the logistics team to address any discrepancies or issues related to orders.

• Communicate effectively with internal teams, suppliers, and transportation providers to coordinate logistics activities.

• Respond to inquiries and provide updates on order status or logistics-related matters. PSV Company Houston, TX Jul 2015 – Sep 2017

Technical Support Specialist

• Assisted customers in navigating the company's online platform, troubleshooting technical issues, and guiding them through the resolution process.

• Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.

• Contributed to the development of training materials for new customer support representatives.

• Participated in weekly team meetings to discuss customer trends, common issues, and best practices.

References furnished upon request.

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