AKILAH LOBBAN

ad4828@r.postjobfree.com 910-***-**** Fayetteville, NC 28311

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Skills

Product Knowledge Appointment Scheduling Report Generation Complaint Resolution Data Entry

Account Updating Consultative Sales Call Management

Inbound and Outbound Calling Scheduling

Computer Proficiency Microsoft Office Expertise Technical Support

High-Energy Attitude

Customer Relationship Management (CRM) Typing Proficiency

Proofreading

Report Transcription Product Sales Research

Problem Resolution Quality Assurance Controls Team Development Microsoft Excel

Client Relations Clerical Support

Office Equipment Proficiency Document Control

Experience

EClerx Services Fayetteville, NC Customer Service Representative 10/2021 – Oct 2023

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Troubleshooting and diagnosis of computer hardware.

Diagnosse the issue over the phone.

Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Developed strong relationships with customers by providing personalized assistance and support.

Tracked orders from start to finish to ensure timely delivery of goods or services.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Answered inbound calls, chats and emails to facilitate customer service.

Xerox/ Sprint El Paso, TX Technical Support Representative 11/2012 - 05/2014

Provided technical assistance to customers through phone, email and chat support.

Troubleshot customer inquiries related to software and hardware issues. Resolved escalated customer service issues in a timely manner.

Diagnosed system errors and implemented solutions to resolve them. Maintained detailed records of customer interactions and transactions. Identified potential areas for improvement in existing products or services. Monitored customer feedback to ensure high levels of satisfaction.

Education and Training

Pine Forest High School Fayetteville, NC

High School Diploma

06/2008

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