Jeannette Rodriguez

Clermont, FL ***** 646-***-****

ad4824@r.postjobfree.com

Professional Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Skilled Care Provider assisting elderly for over 21 years, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes, and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.

Skills

Insurance Verification

Patient Care

CPT Coding

Cash Register Operations

Food Prep

Medical Terminology

Bilingual in English/Spanish

Computer Skills

ICD – 10

Records Management

Work History

Medical Receptionist August 2023 – Current

Orlando Family Medical Clermont, FL

Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Direct Support Professional (DSP) August 2001 – November 2022

Caregiver/Support Staff Long Island, NY

Proven ability to learn quickly and adapt to new situations.

Enhanced client independence by providing personalized support and implementing individualized care plans.

Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.

Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.

Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting

Customer Service May 2004 – August 2007

Stop and Shop Supermarket Ridgewood, NY

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Streamlined call center processes for improved efficiency and reduced wait times.

Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Communicated repair needs to maintenance staff.

Medical Receptionist June 1997 – July 2001

Palm Gates Medical Center Brooklyn, NY

Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.

Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Streamlined appointment scheduling for improved patient flow and reduced wait times.

Education

High School Diploma May 1994

Grover Cleveland High School Ridgewood, NY

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