Sevda Ismayilova ad481h@r.postjobfree.com 619-***-**** USA, CA

Salesforce Developer https://www.linkedin.com/in/sevda-ismayilova/ USC Summary

A highly motivated and results-oriented Salesforce Developer/Administrator with 8+ years of experience in the Salesforce Ecosystem,passionateabout creating cutting-edge Salesforce Apps. Proficient in Apex, Visualforce, Lightning Web Components (LWC), Object-Oriented Programming and experienced in Agile Methodologies. My skill set extends toJavaScript,Java, Unit Testing, and User Interface (UI) design.Specializing in Case ManagementAutomation, with a robust background in Salesforce SFA and CRM platforms.

Demonstrated ability to optimize CRM functionality, drive process improvements, and enhance operational efficiency. A strategic thinker with a proven track record of system performance optimization and adept problem-solving skills.

Senior Salesforce Application Developer adept at translating business requirements into Salesforce solutions. Skilled in developing, testing, and maintaining integrations, data migrations, and custom functionalities using Salesforce declarative and programmatic resources. Collaborates with Technical/Solutions Architects and Business Analysts to architect well designed solutions. Executes comprehensive test plans and upholds coding standards through code reviews to ensure quality deliverables. Professional Summary

• Experience working with Force.com IDE and salesforce.com Sandbox environments.

• Knowledge on Migration from Salesforce Classic to Lightning Framework, Lightning components and Lightning App Builder.

• Designed and developed APEX classes, APEX Triggers, synchronous apex, asynchronous apex, Integration and Test Classes for various functionalities.

• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.

• Developed a single-Page application using Lightening Web Components (LWC) and some knowledge of Visualforce Page and aura component.

• Expert knowledge of the Salesforce Architecture, Data Model, Security, Field-Level Security, Sharing Rules, Access Control, Org Setup, Content Management,functional knowledge of Sale & ServiceCloud.

• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification, Templates, Reports and Dashboards.

• Expertise in Web-to-Lead (Sales Cloud), Web-to-case & Email-to-case (Service Cloud) Salesforce functionalities.

• Experience in developing client-specific solutions on Force.com platform using Triggers, Apex Classes, Controllers, Standard Controller, Controller Extensions and Visualforce, SOQL, SOSL and handling Apex Governor limits to achieve complex business functionality.

• Development of Asynchronous Apex to perform long running operation on huge volume of data with Batch Classes, Schedule Apex, Queueable Apex and Future Methods.

• Extensive knowledge on salesforce automation tools like workflow rules, process builders, flow builders, validation rules, assignment rules and escalation rules.

• Knowledge on modern UI and JavaScript frameworks, including HTML5, JavaScript, CSS and Salesforce Lightning Design System (SLDS).

• Proficient in third-party integration tools such as Dell Boomi and MuleSoft, as well as REST and SOAP APIs, web service integrations, and Salesforce AppExchange packages.

• Experience in diversified Sales domain like Configure-Price-Quote (Conga CPQ), Contract Lifecycle Management (Conga CLM), X-Author for Excel, Word and development of clause libraries and contract templates. Supported data migration analysis, manipulation, and loading activities for system cut-over and Salesforce go-live.

• Collaborated with technical resources and stakeholders to address status updates, technical challenges, and innovative solutions.

Experience

Salesforce Developer - Rocket Mortgage

October 2021 - Present

Massachusetts, United States

• Designed upheld custom Salesforce apps utilizing Apex, Visualforce and Lightning Elements.

• Created custom Salesforce Solutions using Apex, LWC, and Custom Triggers, resulting in 15% cost savings and improved customer satisfaction.

• Created and managed Apex Classes, Apex Triggers, LWC Components, SOQL Queries, Future Method, Batchable Classes and Unit testing.

• Engaged proactively with various teams to comprehend business needs and craft fitting solutions. Ensured the pristine quality and reliability of Salesforce data through periodic data assessments and optimization activities.

• Pioneered integration of Salesforce with external platforms such as ERP, marketing tools, and customer support systems. Orchestrated Salesforce version rollouts and managed sandbox environment updates. Crafted training documentation for users and led instructional sessions.

• Formulated and preserved Visualforce interfaces for a tailored user experience.

• Composed and executed SOQL and SOSL data queries within Salesforce.

• Engineered a manager-facing LWC Framework enabling streamlined review and approval processes for candidate applications within the approval workflow.

• Architected a resilient LWC Framework empowering new employees to seamlessly apply for job opportunities, presenting comprehensive records including names, email IDs, and phone numbers.

• Created a specialized LWC Framework showcasing attachments and files retrieved from the Legacy System, enhancing accessibility and visibility of critical documents.

• Maintained the APEX Controllers and Apex Classes regularly making the Component Context Aware as per business requirements. Added Apex Triggers to safeguard the correct data entries into the system.

• Created modern Enterprise Lightning Apps combining Salesforce Lightning Design System (SLDS), Lightning App Builder and Lightning Component features. Created multiple Lightning Components, added CSS, HTML and Design Parameters that makes the Lightning component look and feel better.

• Visualforce Pages for Lightning Experience(workflows to automate tasks and streamline business process), alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.

• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

• Maintained Salesforce.com data security while interfacing with business analysts and technical teams to deliver comprehensive work products.

• Integration and Data Management - Implement and maintain integrations between Salesforce and other systems, ensuring data consistency and accuracy.

Salesforce Developer - Manheim

February 2019 - September 2021

California, United States

•Formulated updated reports and dashboards to monitorcrucial business metrics and facilitate decisions.

• Worked extensively on integrating Salesforce.com with other Internal/External applications using REST based web services callouts.

• Written Apex SOAP web services classes and provided WSDL file to the consumers for synchronizing opportunities created in external systems to flow into Salesforce.

• Created Multiple Sandboxes to migrate all the related Development, Customizations, and Configurations from one system to another system.

• Conducted data analysis and migrated data from SQL Server database to Salesforce, using Data Loader to insert, update, and bulk import or export data from Salesforce objects, and migrate data from legacy systems to Salesforce CRM.

• Successfully utilized sales cloud and service cloud to manage multiple objects such as accounts, contacts, leads, campaigns, reports, and dashboards.

• Successfully addressed challenges related to Salesforce utilization, identifying opportunities to leverage powerful features for improved efficiency and effectiveness.

• Leveraged APEX Controller to make a call for external requests to retrieve data from various APIs and displayed them on to the component.

• Worked with Informatica and MuleSoft to load data into salesforce from legacy systems.

• Created a data model using standard and custom objects to help construct a product hierarchy.

• Developed Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

• Created Test Classes to get maximum code coverage and deployed metadata using Change sets, ANT migration tool and Workbench.

• Developed Email templates in Text, HTML setting up email alerts for auto response & data updates.

• Collaborated with cross-functional teams to gather requirements and configure Salesforce to meet business needs, including the integration of Conga CLM.

• Created Multiple Sandboxes to migrate all the related Development, Customizations, and Configurations from one system to another system.

• Collaborated with the Senior CRM Campaign Manager to identify metrics and goals, aligning them with Salesforce Accelerators to address knowledge gaps and optimize the use of the Salesforce

• Migrated Data and associated the relationship for Standard as well as Custom objects using Data Loader, Import Wizard.

• Designed, developed, and implemented Salesforce solutions using Apex, Lightning Web Components, Visualforce, ensuring seamless integrated data flow and system interoperability.

• Provided guidance to non-Salesforce teams on Salesforce data models and data-related issues, offering expertise on Salesforce API usage.

• Designed and implemented technical solutions to satisfy functional and non-functional requirements while ensuring quality and timely delivery. Salesforce Administrator - American Airlines

November 2016 - January 2019 - Texas, United States

•Implemented solutions for ticketing and reservations.Managed seat assignments, waitlists, and overbookings. Oversaw check-in and boarding procedures.

•Coordinated flight schedules and crew assignments.Managed customer complaints and issues.

•Provided services via a loyalty program. Createdmodularized and Reusable Custom Components.

• Created Lookup, Master Detail, Many-to-Many (junction objects) and enabled various processes like Validation Rules, Field Dependencies, Custom Formula Fields, Workflows, Picklist, Field Updates, Email Generation, Process Builders, Flows and Approval Processes for automated alerts.

• Created various Reports, summary reports, Matrix reports, Pie Charts, dashboards and graphics reports to enhance business clarity. Managing Permission Sets, creating Validation Rules.

• Focused on reporting and analytics, along withsandbox/release management.System customization, user support, and integration/data migration.Responsiblefor backup/recovery, performance monitoring.

•Alerts Collaborated with team members in definingbusiness needs for optimal use of Salesforce functionality. Specialized in Data Management, Network Security, and Access Controls.

•Created users roles, public groups and implementedrole hierarchies sharing rules and record level permissions to manage sharing access among different users.

• Specialized in Record-Level and Field-Level security and configured their sharing settings.

•Implemented session-based security to restrict accessto office hours only.

•Involved in the implementation and design of theCases and Issue with Order Management and Product Return modules.

• Customized Dashboards to track Salesforce usage for productivity centers and their sales teams. Worked on Lightning Process Builder flows, Workflow rules, and quick Action.

• Engage in declarative development (Flows, Lightning App Builder, Experience Cloud Sites, etc.) and configuration of AppExchange Apps.

• Managed the full spectrum of the Salesforce permission model including org-wide defaults, internal and external access, sharing settings, users, roles, profiles, permissions, and groups. Certifications

•Salesforce Certified Service Cloud Consultant

•Salesforce Administrator •Salesforce Platform App Builder

•Salesforce Platform Developer 1 •Salesforce Platform Developer 2 Core Skills

Methodology :Agile Scrum, Agile-Kanban, Agile Environment,Agile Development Methodology Programming Languages: Apex, JavaScript, JAVA, C#,HTML, CSS, CSS3, SQL, SOSL, SOQL, MySQL Salesforce Technologies: Development: Apex Triggers,Controllers, Asynchronous Apex Programming, Unit test classes, Aura, Lightning Web Component (LWC), VisualForce, UI/UX, DML Configuration: Creating custom objects, fields, implementingvalidation rules, Master-Detail, Lookup, Flows, Layouts, Reports and Dashboard, Process Builder Integration: MuleSoft, Postman, SOAP, and REST API,Metadata API Salesforce Clouds: Sales Cloud, Service Cloud, ExperienceCloud (Community Cloud), Financial Service Cloud, B2B Commerce

Version Control systems, CI/CD: Git, GitHub, Bitbucket,GearSet, Copado, Source Control, Data Flow Tools: Data-loader, Data Import, Wizard, Data Export,Data Analysis, Data Cleansing, Data Normalization, Data, Salesforce Data Model, Migration, JIRA, Trello Miro, Jenkins, Maven Pom.xml, XML, SF WorkBench, Change Sets/DX, Conga, ETL, Integration Testing, Process Automation, Continuous Integration, Salesforce Packages, Innovation, Design Product and Build, Visual Studio Code (VS code), Eclipse, IntelliJ, Force.com IDE, Developer Console, SFDC Sandbox environments, VSC, AWS, S3, EC2 Instance, Troubleshoot, Developing Solutions, Managed Packages, Technical Specifications, Development Team, Technical Debt, Code Management, Oath, Implementing Solutions, Release Management, Salesforce DevOps (Package build & release), Technical Documentation, Event Monitoring, Computer Science, Full Life Cycle, Salesforce Lightning Components, Business Processes, Field Service, Rapid Development, Scalability, Develop Custom Solutions, New Technologies, Cloud Implementation, Change Data Capture, Development Work, Object-Oriented Programming (OOP), SDLC, Data Integration Tools, UI Development, Feature Development, Technical Requirements, AJAX, Single Sign-On, Data Loads,

System Configuration, System Development Life Cycle, Application Development, Business Technology, DevSecOps, Healthcare, Development Best Practices, Salesforce Integration, Data Pipelines, Functional Requirements, Technology Solutions, Custom Development, Flow Development, Web Technologies, Improve Performance, CRM Implementation, Code Modification, Process Flow Diagrams, Approval Workflow, API Management, Automated Testing, User Interface, Workflow Automation, Analytical Abilities, User Acceptance Testing, Software Development, Relational Databases, Technical Capabilities, Continuous Delivery, Technical Troubleshooting, Test Automation Tools, Code Coverage, Code Documentation, IPaaS SaaS, Third Party Applications, Salesforce Deployment, Salesforce Customization, User Interface Development, Regression Testing, Data Exchange, Development and Testing, Production Deployment, Production OperationsTroubleshoot Issues

Professional Skills

Leadership and Management: Leading a Team, Mentoringa Team, Supervision, Team Leadership, Delivering Results

Problem-Solving and Analysis: Critical Thinking Skills,Analytical Skills, Analyze Data, Hands-On Development, Determine Confident, Proactivity, Dedicated, Consistency, Discipline. Communication: Client-Facing / Customer Facing, BusinessSystems, Communication Skills, Ability To Communicate, Verbal and Written Communication, Information Systems, Adaptability, Flexibility, Dynamic Environment

Project Management: Ability To Work Independently,Meet Deadlines, Ability To Prioritize, Project Scope, Multiple Priorities, Operational Efficiency, System Maintenance, Translate Business Requirements, User Stories, Work, Professional Growth, Providing Guidance, Collaborative Personal Attributes: High Standards, Proven Track Record, Thought Leadership, Positive Attitude, Positive Energy, Taking Ownership, Collaboration Skills, Partnership Skills, Organizational Skills, Professional Development, Potential Creative Talented Initiative Encouraged Eagerness Honesty Openness Teamwork.

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