Alain Tenta

**** ****** **.. ***** ****, MN, ****6 612-***-**** ad481b@r.postjobfree.com

Summary:

• Alain has a good experience in Customer handling.

• Answered incoming customer calls regarding billing issues, product problems, service questions, and general client concerns.

• Entails the encouragement of Retail Banking Outreach- customers to garner base and business

• Management and organizational abilities

• Networking and Psychosocial

• Research and report writing

• Events organization

• Proficient in MS Office, Client Track, and Pow Wow Skills:

• Microsoft Word

• PowerPoint.

• Multi-lingual (English, French, Swahili, Lingala, and Chichewa)

• Customer Service

• Data Entry

• Time Management

• Festival and Event Management

Education:

Metropolitan State University

Social Sciences Jan 2020---Dec 2022

Regis University

Diploma in Liberal Studies 2017

Dzaleka Community Day Secondary School

Malawi School Certificate of Education 2013

Certificate:

• Certificate of Primary School Studies at Bukavu Primary School 2008 Work Experience:

Spring Health: Global Care Support Coordinator Dec 13, 2021 --- March 29, 2024

• Manage incoming member and provider support cases, via email, phone or chat

• Coordinate multiple aspects of care for patients with mental health, including but not limited to: creating patients chats, resechedule appointments, execute prescription authorization forms.

• Serve as Liaison between mental health providers (therapists, psychiatrists, coaches), pharmacies, companies and patients.

• Analyze and troubleshoot technical issues submitted members providers.

• Coordinate with product and engineering teams in identifying, reporting, and resolving issues, as needed.

• Participate in special projects as directed by product or Care operations team.

• Support and work in time zone ensuring integrated approach to patients' care coordination.

• Working with clinicians, patients, and sensitive health information

• Work with members who speak French and English.

Neighborhood House: Housing Stability Specialist Crisis Worker Sep 08, 2021—Dec 13, 2021

• Provide intake, assessment, resolution, and follow-up services to individuals

• Determine appropriate funding sources for participants' housing needs and advocate for participants with funders and funding sources,

• Complete required paperwork and maintain participant paper files according to program requirements including entering participants' data and case notes into the agency database.

• Attend and organize community outreach events.

• Connect families with information and referrals on community resources and assist families to access resources and navigate systems based on identified needs.

• Promote the organization’s programs.

• Provide services that are culturally competent and strength-based

• Maintain thorough and confidential records of activities adhering to date privacy and ethical standards.

• Provide summary data and reports to meet the needs of agency evaluation systems and contract requirements.

• Perform all work according to Neighborhood House policies and procedures.

• Maintain Confidentiality of all program participants according to the State Data Privacy Act.

• Attend regular meetings and participate in staff development training.

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Long Term Care Group (LTCG): Customer Care Professional Nov 1, 2020— Sep 07, 2021

• Answering and Responding to telephone and/ or electronic inquiries regarding Long Term Care benefits administration, policy owner eligibility, and claims processing.

• Document all calls and related correspondence using the LTCG insurance system or other proprietary tools and office processes; document follow- up calls, voicemails, and any other pending service requests.

• Provide prompt, courteous, and excellent service to internal and external customers at all times.

• Identifies service opportunities and suggests innovative ideas for improvement.

• Handle Multiple products and services intermittently while meeting established service requirements and escalation of issues.

• Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary.

GS Labs: Medical Administrative Assistant April 2, 2020—June 2, 2020

• Intake of patient information from Runner to provide to RN before test

• Assist with paperwork and recordkeeping

• Update and maintain patients' health records

• Process insurance claims in compliance with law requirements

• Use medical and accounting software

• Report patient information in a timely and accurate manner in applicable systems

• Audit client’s records to ensure 100% accuracy

• Pull client’s data from medical and accounting software

• Answer the office phone and direct patient inquiries appropriately

• Collaborate with doctors and nurses to stage test/lab supplies or patient forms before testing

• Ensure compliance with procedures and the maintenance of confidential health information practices.

Premium Retail: Assisted Sales and Training Re Nov 14, 2020—Feb 1, 2021

• Execute objectives by maintaining the full distribution of Health, Fitness, and Wearable products

• Ensure items are available in the Best Buy store assigned

• Communicate effectively with internal management and externally with customers who are interested in the products

• Take pictures of customer interaction as well as report in the system on a daily basis

• Jump on checkout points whenever it is busy in the store. Insight Global: Customer Care Support at Long Term Care Group. Aug 02, 2020—Nov 18, 2020

• Handling the administration of Bankers Life long-term care policies.

• Answered incoming Policyholders' calls regarding billing issues, claim issues, death notifications, changing of billing installment, and Address updates.

• Service questions and answers to general policyholders, Power of Attorney, and agents' concerns.

FedEx Ground: Package Handler June 17, 2020— Nov 15, 2020

• Responsible for Handling warehouse duties including Physical loading, unloading, and sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, and placing packages, as well as physical bending, twisting, and kneeling. Robert Half: Research Remediation/ Analysis at Wells Fargo Home and Mortgage Mach 02, 2020-March 19, 2020

• Affected by Robert Half to work as a Research Remediation Case Manager at Wells Fargo Home and Motgage in Minneapolis unfortunately I had to stop the training due to the COVID-19 crisis.

ProStaff at Sportsman’s Guide Inc. online store, MN Oct 28, 2019—Jan 30, 2020 Customer Service Representative :

• Informing customers about products and services.

• Selling products and taking orders.

• Process returns and reships.

• Helping customers understand the product and answering questions about products.

• Answering customer inquiries or passing them on to the appropriate department.

• Answering incoming customer calls regarding billing issues, product problems, service questions, and general client concerns.

• Update customer information in the service database during and after each call.

• Working with the management team to stay updated on product knowledge and be informed of any changes in company policies.

• Sharing new catalogs about new products around the whole United States. Giving information and helping to solve different customer’s problems and turning frustrated customers into repeated customers.

Salama Africa Organization, Malawi

Co-Founder and Activities Coordinator Nov 2014 – Aug 2019

• Managed to produce a film documentary called "Dancing in Limbo" with filmmakers from Chapman University in California which premiered in the Santa Barbara Film Festival.

• Managed to take refugee dancers to the final of a national dance competition

• Performing at different art-related events nationwide

• Organized a consent workshop for 40 adolescent refugee boys to teach them the importance of respecting women's consent.

• Organized a holiday camp for refugee children

• Constructed a creative art center for refugee youth

• Organizing an art festival

• Providing different skills training to refugee youths

• Providing funds and entrepreneurship opportunities to different members Jesuit Refugee Service, Malawi

Community Development Volunteer Counselor with the Psychosocial Department. Aug 2017-2019 Aug

• Profiling Community-Based Organization

• Helping in Networking community-based organizations to external donors

• Assisting Community Based Organizations in organizing events Internship at Jesuit Refugee Service, Malawi

Interned with the Psychosocial Department of the Jesuit Refugee Service. March 2017- July 2017

• Assessed individual cases.

• Home visits to absent students.

• Supported in organizing Youth Talent Shows with Primary School.

• Facilitated meetings with Early Child Development Centers.

• Prepared a community needs assessment.

• Attended meetings and pieces of training.

World University Service of Canada (Malawi). 1st July-27th July Uniterra International Research Seminar Participant.

• working alongside participants from Canada, Malawi, and other places to produce research on the refugee crisis.

• Participated in community-based research in Dzaleka Refugee Camp in Malawi and came up with challenges that youth face in achieving self-reliance. New Finance Bank Malawi

Retail Banking Sales Agent Mar 2018 – May 2018

• Entails the encouragement of Retail Banking Outreach- customers to garner base and business

• Account Opening and Deposit Mobilization

• Loans Disbursement

• advises clients about financial matters.

• Duties concerning savings.

• provide financial assistance to the client to their required needs.

• Provide information on loans, taxes, investments, and securities.

• Assisting with deposit and savings accounts.

Extra-Curriculum Activities Coordinator: Jesuit World Learning, Malawi. September 2014- July 2017

• Leading all 10 University extra-curriculum clubs

• Organized trips to visit different Malawian colleges as well as collaborating with other colleges in different entertainment activities.

• Organized quiz competitions at school

• Organized environmental campaigns

• Helped in organizing graduations

• Organized events at school

• Helped in recruiting new students

Saint Jones Primary School in Lilongwe, Malawi

Assistant French Teacher Jun 2012 – Aug 2014

• Taught conversational French to pupils aged 5 to 10 years old. Dzaleka Community Day Secondary School

Entertainment and Sports Prefect Sep 2010 – Jul 2012

• Organized and budgeted all the sports and entertainment activities happening at school.

• Organized trips and picnics to many places in Malawi.

• Succeeded in leading my Secondary School Soccer Team to the finals of the Secondary School Coca-Cola Football Tournament.

Bukavu City Central Library

Sales Assistant Jul 2006 – Nov 2008

• Helped the librarian to arrange books weekend time.

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