Dee Hutchinson

***** ****** **. ****** ******, CA 94546 • 602-***-**** • ad480r@r.postjobfree.com

Entry level position in the field of Office Management and Operations. Authorized to work in the US for any employer

Experience

Guest Service Agent Spirit Airlines - Oakland, CA June 2023 to Present

• Assisted misconnected and rerouted passengers during irregular operations; issued travel and hotel vouchers to displaced passengers on overbooked or canceled flights.

• Maintained Regional Flight Information (FLIFO) portal, gate manager, and gate displays.

• Checked in passengers for domestic and international travel using computerized systems; verified documentation for international and domestic flights.

• Processed tickets, checked baggage, and monitored carry-on baggage for size and quantity, collected checked baggage fees at gate, and assigned seats.

• Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations.

• Assisted customers with special needs and quickly addressed and resolved customer complaints.

• Reinforced compliance with FAA, Spirit Airlines, and airport regulations.

• Boarded and deplaned flights and escorted passengers, including disabled passengers and unaccompanied minors, from aircraft.

• Provided accurate gate, flight arrival, and departure information and answered general inquiries Server/Bartender/Cashier /Manager Various Companies - Hayward, CA January 2002 to April 2022 I have work various jobs from 2002-2022 in customer service, in restaurant setting jobs. 1. Coordinated orders with different areas of the company to ensure customer satisfaction. 2. Regularly recognized by management for quality leadership and personal achievement. 3. Hands on experience broadening customer services duties throughout the restaurant. 4. Stocked and maintained the bar to include, but not limited to, beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, and ice.

5. Checked guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations.

6. Mixed and garnished beverages according to recipe and portion control standards. 7. Observed and advised against customer consumption of alcohol following symptoms and or multiple drink orders.

8. Managed bar revenues, ensuring that all patrons were billed, and all cash properly accounted for. 9. Using various marketing techniques on social media to bring in new business. 10. Using active listening techniques to understand exactly what they need to be satisfied. 11. Establishing relationships with each guest and help build a strong reputation for the company. 12. Assuring all guest have perfect bar experience and receive fast courteous service their entire visit. 13. Helping guide guest with any menu selections they may have questions about. 14. Answering phone and email inquiries regarding our establishment and daily specials. 15. Monitored dining room and guest flow to maximize table usage. 16. Collected payments and Assisted managers with quickly resolving service, supported servers, food runners and busses with keeping dining area ready for every guest. 17. Answered customer questions about hours, and seating Took reservations and to-go orders by phone, answered customer questions and complaints to maintain complete customer satisfaction Office Manager CYNGN Inc - Menlo Park, CA August 2018 to June 2019 1. Strongly committed to helping develop employees to their fullest potential 2. Ensure that our customers get the best possible customer service 3. Organizing Office dynamic

4. Responsible for Office environment and arranging any maintenance needed. 5. Scheduled office equipment service and repairs with vendors. 6. Scheduled office meetings and client appointments for staff teams. 7. Liaised with vendors, contractors and professional services personnel to properly process orders. 8. Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

9. Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

10. Established and developed strong administrative team by delivering ongoing coaching and motivation. Caregiver Morning Star Senior Living - Hayward, CA June 2018 to May 2019 Experienced Caregiver bringing 3 years of dedicated patient care in both facility and home environments. Looking to leverage my passion and commitment to adult and geriatric patients' well-being. SKILLS

Adaptable, Compassionate, Dependable, Detail-oriented, Organized WORK EXPERIENCE

Caregiver Assisted 36 residents with ADLs, including hygiene and exercise Managed bed-to-chair transfers and bed turns for 50% of patients Implemented schedule across all wards, which resulted in a 48% reduction in bedsores and improved patient satisfaction Monitored patient schedules, including doctor appointments, exercise routines, medication schedules, recreation, and family visits Implemented group activities (movie nights, games, hobbies) that improved resident and staff engagement.

Team Lead Safelite Solutions - Albuquerque, NM April 2018 to August 2018 1. Prepared and emailed invoices to customers, processed payments and documented account updates 2. Communicated verification and authorization status updates with insurance departments to facilitate decision- making for patient admissions and insurance coverage 3. Verified shipments against receipts and provided advice to customers about correct parts needed for specific projects

4. Maintained optimal supply levels by ordering new parts from dealership and vendor website 5. Communicate with commercial accounts (Ex. Enterprise, Hertz, Government Vehicles, etc.) setting work order accounts including PO#

6. Handled all customer service issues quickly to maintain high satisfaction levels 7. Performed general office duties, including answering multi-line phones, routing calls and messages Skills

*Adaptable *Compassionate *Dependable *Detail-oriented *Organized *Billing *Scheduling *Office Management

*Office Administration *Team Management *Human Resources *Management *Recruiting Education

-Graduated from Window Rock High School in 2004 with 3.5 GPA from Fort Defiance, AZ

-Southwestern Indian Polytechnic Institute- Albuquerque- Studied Liberal Arts 2007-2009

-Martinsburg College- Oceanside, CA- Studied Business in Human Resources Management- 2011 R eferences

Emily McNamara- Director of Operations- 650-***-**** Ain Mckendrick- CEO, Fraction Technology- 650-***-**** Wanda Owens- Los Alamos National Laboratory- 505-***-**** Katie Jacquez- Customer Service Manager- 505-***-**** Timothy H- Field Operations Manager- 602-***-****

A dditional Information

I am a hard-working, dependable employee. I am always on time. I work well with others as well as independently. I learn quickly and I do not stop until the job is done. I am very thorough and am willing to take on any task/tasks that are put before me. I have excellent customer service /problem solving skills. I have exceptional time management and able to prioritize and demonstrate a sense of urgency in order to achieve completion. I will strive to take each day as an opportunity to learn, grow and succeed. I will not limit myself to just meet standards but also set and exceed them.