Charlotte Taylor

**** **** **., *******, ** ***** 806-***-**** ad480l@r.postjobfree.com

Summary of Qualifications

Extensive knowledge of office procedures and practices, AP/AR/ Payroll/General Bookkeeping practices and procedures. Working knowledge of municipal government and services provided. Vast experience in record-keeping and organizational skills. Follow proper public contact at all times as well as telephone etiquette. Computer experience is vast with expert level in a broad range of software. Skilled at working independently as well as being able to prioritize / schedule duties to meet all deadlines. Ability to design various online tools for team member use in achieving greater success. Technical Skills MS Office Suite IE, Chrome, Adobe Acrobat, Skype, Go To Meeting IBM & Xerox Multifunction Printers Various VoIP and multi-line phone systems with recording ability Quickbooks /Peachtree Customer Suite, iNovah Cashiering, Oracle, JD Edwards, SaaS 10-key by touch /Data Entry Google Sheets / Google Drive / Libre Office Suite Multiple International Text Messaging software Success in working remotely Professional Experience Sales Support Specialist (Remote) June 2023 – Present GetSpares LLC – Buda, TX

Remote position contacting prior customers who purchased in the past few years, to determine current needs

Calls made world-wide during 24-hr time frame

Ability to work cross-functionally in a remote setting to perform tasks

Excellent customer services skills and ability to adjust to various time zones worldwide Customer Service Representative -Appeal Process Team (Remote) Dec 2022 – May 2023 Kepro – Harrisburg, PA

Dealt with various federal contracts (BFCC-QIO; TQCM; and HRSA) to file appeals for Medicare patients

Follow detailed instructions to file online Medicare appeals for patients receiving medical care at facilities in the US

Ability to work cross-functionally with a variety of programs/software to accomplish goals

Proven problem-solving skills with strong attention to detail Territory Management Leads Specialist (Remote Contractor) May 2020 – Oct 2022 Gartner, Inc. – Stamford. CT

Research leads from various sources and assign to sales team according to guidelines set forth.

Proficient with MS Excel and Google Sheets: formulas, pivot tables, document designing and updating.

Proven problem-solving skills with strong attention to detail. Administrative Assistant- Sales Coordinator /Rental Coordinator Jan 2020 – May 2020 ASCO Equipment Co. – Lubbock, TX

General office duties, processing of titles for vehicles sold; heavy recordkeeping in Google Sheets/Excel (pertaining to inventory control). Invoicing, Title requests and processing, Billing, Reports (weekly, bi-weekly, monthly) for Sales team and Rental team.

Upkeep and processing of DOT files for heavy haul truck drivers.

Lay off - slowdown caused by Covid-19 Virus Pandemic. Administrative Assistant Oct 2017 – Aug 2019

City of Lubbock Utilities – Lubbock, TX

Premier Staffing Source – Lubbock, TX (Assigned to City of Lubbock Utilities)

Compose and type letters, reports, and memos from rough drafts, verbal instructions, or notes; utilizing a variety of computer software to produce documents which may include or incorporate text, tables, and graphics

Take and transcribe minutes from various meetings

Greet visitors by phone and in person, ascertain nature of business, providing assistance or referral information

Schedule appointments and maintain multiple calendars for management

Open, review, and route mail

Arrange meetings by compiling agendas and support materials, distributing materials, and providing set-up of meeting room/post meeting notices if legally required

Maintain department files and records; compile information from records and prepare reports

Review and proofread correspondence, memos, and reports to ensure accuracy and correctness

May perform higher level duties for training purposes and to perform duties on a substitute basis

All duties required to maintain attendance for Customer Service Call Center. Produce reports daily/weekly/monthly

Process all time sheets for Call Center Employees and produce weekly reports to management, while submitting to H New Business Development Team Lead Aug 2016 - June 2017 Invenio Marketing Solutions – Austin, TX

Assist in the development of the team for optimized results

Manage database of leads (prospective clients) in the US and Canada in Salesforce

Development of scripts and marketing materials for the team

Work closely with Marketing and Executive Teams to develop methods for new business

B2B calls to generate interest in our various services to bring in new business into specific areas Microsoft Dynamics CRM Tele-Strategic Engagement Account Manager Feb 2013 - Jul 2016 Microsoft (N3, LLC – Bellevue, WA)

Microsoft (Invenio Marketing Solutions – Austin, TX)

Schedule calls with Dynamics Partners to discuss their CRM Online business

Train partners on procedures necessary for sales and claiming fees after the sale

Management of records within Sharepoint, Excel, Dynamics CRM, MS Sales Reporting, SAP, SaaS

Deal Management working alongside partners

Create and implement best practices to help further develop my role in the process Education / Training High School Graduate – Palo Verde High School – Tucson, Arizona Paralegal Certificate – Blackstone’s School of Paralegal Studies Business and Computer Courses: Microsoft Corporate, Amarillo College, Central Texas College, Arizona State University

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