Customer Service Representative
Resume:
RONA
PATTERSON
ronapatterson**@gmail.c
om
Moore, OK 73160
Bold Profile
SKILLS
● Data Entry
● Data Collection
● Account Updating
● Report Generation
● Appointment Scheduling
● Paperwork Processing
● Information Security
● Call Management
EDUCATION
Platt College - Moore
Oklahoma City, OK • 07/2021
HVAC: Heating, Ventilation,
Air-Conditioning, And
Refrigeration Technology
Midwest City High School
Midwest City, OK • 05/1998
PROFESSIONAL SUMMARY
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional
relationships to increase profitability and drive business results. Customer Service Representative bringing
top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
WORK HISTORY
Advanced Call Center Technologies LLC - Customer
Service Representative
Remote • 01/2023 - 09/2023
● Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
● Streamlined call center processes for improved
efficiency and reduced wait times.
● Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
● Assisted customers in navigating company website and placing online orders, improving overall user
experience.
● Collaborated with team members to develop best
practices for consistent customer service delivery.
● Developed strong product knowledge to provide
informed recommendations based on individual
customer needs.
● Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
● Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Scott"s Manufacturing - Assembler/Machine
Operator/Warehouse Shipping Lead
Oklahoma City, OK • 03/2019 - 01/2023
High School Diploma ● Increased production efficiency by assembling components quickly and accurately.
● Maintained high-quality standards with thorough
inspections of assembled parts.
● Reduced assembly errors by following detailed
instructions and blueprints for each project.
● Collaborated effectively with team members to meet production targets consistently.
● Enhanced workplace safety by maintaining a clean and organized work area at all times.
● Streamlined assembly process by suggesting
improvements to existing methods, leading to
increased productivity.
● Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster
overall team results.
● Ensured timely order fulfillment with efficient
prioritization of tasks for various projects
simultaneously.
Lockheed Martin, Aeronautics - Material
Handler/Inventory 1
Oklahoma City, OK • 11/2018 - 03/2019
● Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
● Reduced order processing time with streamlined
material handling procedures.
● Maintained a safe work environment by following
proper safety protocols and conducting regular
inspections.
● Increased productivity, utilizing forklifts and other material handling equipment effectively.
● Collaborated with team members to ensure timely
completion of tasks and high-quality work standards.
● Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
● Managed inventory levels with precision, performing regular audits and adjusting as necessary.
● Assisted in reducing operating costs by identifying opportunities for process improvement and waste
reduction.
KIK Custom Products - Assembler/Machine Operator
Danville, IL • 05/2011 - 11/2018
● Increased production efficiency by assembling
components quickly and accurately.
● Maintained high-quality standards with thorough
inspections of assembled parts.
● Reduced assembly errors by following detailed
instructions and blueprints for each project.
● Collaborated effectively with team members to meet production targets consistently.
● Collaborated with team members to optimize
production processes and improve overall performance.
● Streamlined workflow by maintaining a clean and
organized workstation, adhering to safety protocols.
● Ensured accurate documentation of production data for analysis and continuous improvement efforts.
● Operated various types of machinery, contributing to the successful completion of diverse projects.
● Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
● Assisted in the implementation of new equipment, resulting in increased productivity and cost savings. Connect TV - Customer Service Representative
Remote • 01/2008 - 05/2011
● Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
● Streamlined call center processes for improved
efficiency and reduced wait times.
● Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
● Assisted customers in navigating company website and placing online orders, improving overall user
experience.
● Collaborated with team members to develop best
practices for consistent customer service delivery.
● Developed strong product knowledge to provide
informed recommendations based on individual
customer needs.
● Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
● Exceeded performance metrics consistently, earning recognition as a top performer within the team.
AOL - Call Center Representative
Oklahoma City, OK • 05/1998 - 01/2008
● Enhanced customer satisfaction by efficiently
addressing and resolving inquiries in a timely manner.
● Streamlined call flow processes for more efficient response times and increased productivity.
● Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
● Reduced average call handling time, ensuring prompt service to customers while maintaining quality
interactions.
● Managed high call volumes while providing exceptional customer support and maintaining professional
composure.
LANGUAGES
English
Full Professional
.
Contact this candidate