Objective

Collaborative leader with dedication to partnering with coworkers to promote. engaged, empowering work culture. Documented strengths in building and maintaining business relationships. Proven expert in de-escalation situations and skilled in giving unparalleled customer experience.

Experience:

Fisker 09/23-03/24

Technical Owner Advisor

Delivered an unparalleled customer experience which inspired and educated current customers.

Educated customers on the customer journey

Educated customers on the product and what to expect from the customer journey.

Collaborated with various teams, including management, engineering, Sales, Parts, Engineering and our Service Department

Meticulously recorded customer feedback to improve both products and business processes.

Solved customers vehicle issues through diagnosing the car’s problems with our software.

Identified inefficiencies and pain points in existing workflows for customers and clearly communicate.

Established and cultivated solid business relationships with new and existing customers.

Maintained up-to-date product knowledge by attending trainings and studying on my own

Skills: Problem Solving · De-escalation of customer Escalations -Customer Satisfaction · Customer Relationship Management (CRM) · Business Relationship Management · extensive· Proofreading · Client Services · Attention to Detail · Various Computer Software programs including Superset, Salesforce· ·Terminal --MS- word- Excel -Outlook-Confluence

Left job during covid – stayed home with kids and worked contract positions 09/20 -9/23

Tempco Manufacturing MN 09/18-09/20

Account Executive/Sales

Sold Tempco’s ability to produce quality stampings, tooling, and custom metal fabrication to large industrial companies.

Demonstrated Tempo’s capabilities by using samples, plant tours, and emphasizing the benefits Tempco could provide to the customer.

Communicated with customers, suppliers via phone, customer visits and skype calls.

Quote prices and credit terms to new customers and do requotes for rerun jobs to reflect current pricing.

Enter all new and existing customer data. Updated customer database to reflect changes in customer status. changes updates within Tempo’s MRP system

Prepared, entered and maintained sales contracts; work orders and job orders for purchase orders obtained.

Work with Production Manager, Estimating, Engineering and the Quality Manager daily.

Follow customer product from planning to completion and quality control, update customer of the status.

Responsible for estimating delivery date to customer based on knowledge of production lead-time.

Investigated and resolved customer issues with shipments and product delivery.

Attended trade shows when in my territory.

Ensured that all ISO9001 procedures are being followed.

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Met with clients, deliver presentations, and educating on product and service features and offerings.

Established and cultivated solid business relationships with new or existing customers.

Skills: Presentations · Presentation Skills ·Quotes Customer Satisfaction · Customer Relationship Management (CRM) · Business Relationship Management · Project Management · Project Initiation · Proofreading · Client Services · Attention to Detail · Large Deals · Direct Sales · Inside Sales · Various Computer Software including MS word, Excel, and Outlook

ISO900, CRM Software

Red Pine Elementary, Eagan MN 06/17 – 09/18

Building Secretary

Responsible for all duties associated with student enrollment and withdrawal.

Conduct building tours to potential families enrolling, answer questions, provide resources, set up bus transportation.

Work daily with student information, transportation, and school Principal

Responsible for entering all student incidents, accidents and behavior reports.

Mange and file all paperwork associated with enrollment, withdraw and student incidents.

Greet people entering the office; provide positive and friendly customer service in person and over the phone.

Set up and maintain teacher groups and specialist classes in computer systems.

Responsible for solving Synergy computer system issues or problems for teachers and staff.

Create, manage and reconcile all teacher and staff absences in ASOP attendance system daily.

Maintain calendar, update and send out weekly newsletter.

Maintain confidentiality regarding students, staff and parents.

Correspondence and spreadsheets using Word, Excel and Outlook

Daily attendance duties, which include but are not limited to: Entering daily attendance issue admit slips, tardy passes, bus slips.

Contact staff, parents and transportation regarding absences and/or tardiness. Prepares reports (truancy, discipline)

Responsible for PTO, Office and Special groups finances. Responsible for maintaining checkbook, pay vendors, reimbursing teachers.

Worked with bank on Audit.

Did General Ledger, AP, AR and cash deposits.

Skills: Accounts Payable & Receivable · · Excel · Various computer software

Woodland Elementary 09/11-- 06/17

Volunteer Coordinator/ Instructional Clerk

Set up, manage and update Woodlands Volunteer website.

Work with School staff and PTO committees to determine volunteer needs.

Recruit volunteers and staff all school events

Perform background checks for all volunteers.

Mange and file all paperwork associated with volunteers.

Attend all School events staffed with volunteers.

Responsible for depositing all monies from events to school bank account.

Promote a safe, fun and organized environment for volunteers.

Worked with students on individual reading goals.

Made copies for teachers and organized their lesson books for the week.

Skills: Recruiting · Presentation Skills · Interviewing · Customer Relationship Management (CRM) · Event Planning

STAY AT HOME MOM 10/06 – 08/11

Greenlee Textron, Rockford, IL 10/02 – 10/06

Account Manager/Inside sales

Handled all aspects of account management

Implemented plan and development of new products from start to finish

Worked with Planners and Engineers on quality and quantity requirements

Traveled to Customer locations for monthly visits and meetings

Mange and file all paperwork associated customer, liaison between Customer and Company

Develops and executes sales plans utilizing Rockford Products sales directives and guidelines to service existing accounts,

obtain orders and establish new accounts.

Cultivates customer relationships by developing a deep knowledge of customer’s business

Prepares sales proposals by quoting pricing, credit terms, estimated date of delivery to customer based on company’s production/delivery schedules and internal processes

Follow customer product from planning to completion and quality control, update customer of the status

Traveled to customer locations for monthly visits and meetings

Handled all aspects of account management.

Skills: Presentations · Presentation Skills · Customer Satisfaction · Customer Relationship Management (CRM) · Business Relationship Management · Project Management · Proofreading · Attention to Detail · Customer Service · Tool School

Education

Rasmussen College, Eagan MN Associate Degree in Business Management

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